The Midlands Hotel

Hotels
8.2 (245 reviews)
293 Old Howick Road , Pietermaritzburg , za

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Swimming pool
Restaurant
BBQ facilities
Laundry
Airport shuttle
Ironing service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and comfortable room
Cons:
Stained towels
Smelly room
Payment confusion

Categories

Cleanliness
7.03
The room was a bit smelly and towels were stained.
Service
9
The staff were friendly and accommodating, but some issues with responses to complaints.
Location
9.04
Great peaceful location with easy access to restaurants and shops.
Room Quality
7.99
Overall good room quality, though some rooms may lack appliances.
Amenities
8.52
Basic kitchen amenities in some rooms; however, missing some facilities.
Value for Money
7.48
Some concerns about being charged for the wrong room.
Food and Beverage
8.03
Breakfast wasn't set up when leaving; otherwise good quality.
Overall Experience
8.5
Mixed experiences overall, but a cozy stay with potential for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 04:21

Property Description

Luxurious Accommodation with Scenic Views
Experience a blend of comfort and convenience at The Midlands Hotel. Indulge in our well-appointed rooms with modern amenities and stunning views of Pietermaritzburg.

Relax by the Pool and Enjoy Delicious Dining
Unwind by our outdoor swimming pool or savor delectable meals at our on-site restaurant. With free private parking available, your stay with us will be stress-free and enjoyable.

Convenient Location with Complimentary Services
Located near popular attractions like Queen Elizabeth Park Nature Reserve and KwaZulu-Natal Museum, The Midlands Hotel offers free WiFi and a paid airport shuttle service for your convenience. Book now for a memorable stay in Pietermaritzburg.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 245 reviews
Cleanliness: 7.03
Service: 9
Location: 9.04
Room Quality: 7.99
Amenities: 8.52
Value for Money: 7.48
Food and Beverage: 8.03
Overall Experience: 8.5
D
Dirk • couple • za
8
Great location and friendly helpful staff.
Pros:

Very friendly and helpful staff which went the extra mile due to power outage to make stay as comfortable as possible.

Cons:

Breakfast could not be the usual fare as no electricity so limited the offering available.

2026-06-22 • via Nuitee
D
Daniel • extended_group • nl
10
Very nice stay, would definately recommend it
Pros:

I loved that it was as the photos, and really made the stay comfortable

Cons:

Nothing

2026-06-16 • via Nuitee
Z
Zelna • family_with_children • za
7
Despite an unexpected power outage during Comrades Marathon weekend, the staff’s proactive communication, generator supp
Pros:

The unit was well designed, spacious, comfortable, and well equipped for colder weather with sufficient warm duvets and blankets. The crisp white bedding enhanced the clean, fresh, and welcoming atmosphere, while the patio provided a relaxing space to unwind and enjoy the surroundings. The friendly, welcoming, and attentive staff further contributed to an enjoyable stay.

A power outage occurred during our stay, and the staff proactively contacted us before check-in to inform us of the situation. Given that it was Comrades Marathon weekend and alternative accommodation was extremely limited, this communication was greatly appreciated. Despite the outage, the stay remained comfortable and functional, with a generator providing lighting and basic power, allowing us to enjoy a cup of coffee in the morning with minimal disruption. The staff also went above and beyond to ensure that warm water was available, making it possible to enjoy a much-needed bath after a long and demanding race. Their care, effort, and commitment to guest comfort were truly appreciated and reflected exceptional customer service.

2026-06-15 • via Nuitee
D
Darren • solo_traveller • za
7
2026-06-01 • via Nuitee
L
Lingelihle • solo_traveller • za
5
Cons:

Air-conditioning was not heating up

2026-05-27 • via Nuitee
T
Thandiwe • solo_traveller • za
10
2026-05-19 • via Nuitee
M
Marcel • family_with_children • za
7
None
Pros:

Staff were friendly and always willing to help.

Cons:

There was no water for two of the days that we were there. The property should consider jojo tanks.

2026-04-04 • via Nuitee
N
Nothile • couple • za
10
Fawesome stay
Pros:

The receptionist was very helpful and catered for our requests which made us enjoy our stay

2026-04-04 • via Nuitee
M
MOSTERT • extended_group • za
8
2026-04-01 • via Nuitee
N
Nothando • solo_traveller • za
10
2026-03-29 • via Nuitee
N
Noxolo • couple • za
6
2026-03-18 • via Nuitee
B
BARRY • couple • za
7
2026-03-11 • via Nuitee
T
Thumeka • couple • za
10
Pros:

The location

Cons:

They have dogs

2026-03-09 • via Nuitee
N
Nomusa • solo_traveller • za
9
Pros:

The place is close to the shops, restaurants and other facilities

Cons:

Nothing

2026-01-31 • via Nuitee
L
Lou • family_with_children • za
3
Great location, cheaper than anything else in the area - not that clean. Terribly run..
Pros:

The location

Cons:

This place is like Fawlty Towers!! It’s very obvious it’s not owner run. The location is good, but the staff are clueless - lose keys, forget to put towels out, don’t answer the phone.. Enjoy Friday afternoon drinks while they manning the front desk.! The list goes one!!

2026-01-31 • via Nuitee
F
Fihliwe • solo_traveller • za
6
2026-01-27 • via Nuitee
J
Jabulile • solo_traveller • za
6
Pros:

The room was spacious enough

Cons:

The bad smell from the floor carpet is total out, no remote for accommodation, it very stuffy, i suggests the floor must renovate to tiles , you can't enjoy and rest while it ther is a bad smell

2026-01-20 • via Nuitee
S
Samuel • couple • za
6
Stay was mixed - staff were great; room was clean but no space/chair/desk to work
Pros:

Great peaceful location and hearty breakfast

Cons:

Handling of payment process - need to sort out link with Booking.com - seemed system did not show payment online and then wrong reference was cited for a "no payment" query - almost paid twice because our payment had been "declined".
There was no desk/chair in the room so one could not sit properly to work - assumed they are catering for tourists and not working people

2026-01-20 • via Nuitee
M
Mohapi • couple • za
6
2026-01-19 • via Nuitee
K
Katy • extended_group • za
1
Horrid. Won't be back
Pros:

It was clean but the carpets smelt like cat urine.

Cons:

The staff were unprofessional and uncommunicative. The noise from the other rooms was loud and raucous. It was more of a motel than a hotel. The 'restaurant' was non-existent.

2026-01-19 • via Nuitee