Sura Concept Hotel

Hotels
9.1 (207 reviews)
5 İncili Çavuş Çıkmazı , Istanbul , tr

listing image 1
Show all photos

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Central location
Clean rooms
Good breakfast options
Friendly staff
Nice amenities
Cons:
Service issues
Small room size
Check-in delays

Categories

Cleanliness
9.56
Generally mentioned as clean in multiple reviews.
Service
8.03
Issues with front desk service were highlighted.
Location
10
Praised for its perfect central location.
Room Quality
8.57
Rooms were described as nice but sometimes small.
Amenities
9.02
Amenities like pool and spa were positively noted.
Value for Money
9.05
Overall value acknowledged, despite some complaints.
Food and Beverage
9.01
Breakfast was generally good with some exceptions.
Overall Experience
9.56
Positive experiences outweigh the negatives, recommended by multiple guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:38

Property Description

Central Location
Located in the heart of Istanbul, Sura Concept Hotel offers easy access to iconic landmarks such as the Blue Mosque, Hagia Sophia, and Basilica Cistern.

Luxurious Amenities
Indulge in the hotel's seasonal outdoor pool, restaurant, and bar while enjoying the comfort of air-conditioned rooms with modern amenities.

Multilingual Support
Feel at ease with our reception staff fluent in English, French, Russian, and Turkish, ready to assist you with any inquiries or recommendations.

Book now to experience the perfect blend of luxury and convenience at Sura Concept Hotel in Istanbul.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 207 reviews
Cleanliness: 9.56
Service: 8.03
Location: 10
Room Quality: 8.57
Amenities: 9.02
Value for Money: 9.05
Food and Beverage: 9.01
Overall Experience: 9.56
J
Jamila • solo_traveller • fr
3
Catastrophique
Pros:

Jasmine à la réception (quand elle est présente)

Cons:

Rien ne va, la chambre ne correspdait pas du tout à celle que j'avais payée. Elle etait microscopique je ne pouvais meme pas ouvrir ma valise. La piscine se trouve dans l'hôtel en face et idem pour le petit déj il faut changer d'hôtel mais ça ils ne le précisent pas sur booking. Bon courage piur trouver quelqu'un à la réception, ils sont les 3/4 du temps dans l'autre hotel... j'ai annulé ma réservation le jour même, ce ne sont pas les hôtels qui manquent à istanbul!

2026-07-18 • via Nuitee
C
Colin • couple • gb
9
Wonderful location!
Pros:

Great location and very comfortable. We chose to have breakfast at the fair quieter Sura Design Hotel. We were looked after brilliantly by Sezgin, Zeynep & Ezgi.

Cons:

No breakfast in our hotel and the breakfast at Hagia Sofia was far too busy.

2026-07-17 • via Nuitee
R
Ricardo • solo_traveller • pt
9
Pros:

Breakfast, location, confort

Very pleasant staff, Mr Bayran, Mr Mete and Mr. Eren

2026-07-15 • via Nuitee
M
Mihai • couple • ro
10
2026-07-14 • via Nuitee
H
Heliis • solo_traveller • ee
10
Pros:

I liked the service (specially Warishah ), the location of the hotel is super convenient!

2026-07-13 • via Nuitee
D
Daria • couple • ru
10
Pros:

Благодарю за сервис и уют во время моего пребывания в Стамбуле! Работники отеля помогли при заселении, и что очень важно организовали трансфер на гольф каре до такси при выезде, очень вежливый, внимательный и чуткий персонал, предугадывают желания клиента работая на опережение! Особенно мне понравился завтрак с видом на город. Отдельно хочется отметить качество матраса, подушек и постельного белья, я наконец-то выспалась! Спасибо! Также хочу отметить место расположения отеля, очень удобно дойти до основных достопримечательностей за 3 минуты. Ресторан для ужина с прекрасным сервисом и кухней. Однозначно рекомендую отель для отдыха и путешествий!

Cons:

Думала, вспоминала долго, но ничего такого не припомнила.. все супер! Спасибо!

2026-07-12 • via Nuitee
E
Elena • couple • ru
10
Pros:

Ezgi nice

2026-07-11 • via Nuitee
B
Berenika Lenta • couple • cz
10
Pros:

We enjoyed our stay and everything was according to our expectations, especially both Mrs. Warishah and Mrs. Yasmeen were very helpful during our stay.

2026-07-09 • via Nuitee
D
DMITRII • couple • ru
10
Pros:

Местоположение, чистота, красивый номер

2026-07-08 • via Nuitee
M
Mike Emelson • couple • gb
10
Pros:

The hotel was amazing. We stayed for 5 nights and the service was exceptional. Thanks as well to Ezgi and Aynura for the greta service

2026-07-07 • via Nuitee
M
Mary • solo_traveller • nz
10
2026-07-03 • via Nuitee
M
Martin • couple • cz
10
Pros:

Ezgi was reály kind

2026-07-03 • via Nuitee
A
Aine • extended_group • ie
10
2026-07-03 • via Nuitee
K
Kaspars • couple • ee
6
2026-06-27 • via Nuitee
Катя • couple • pl
7
Pros:

Местоположение - лучше не придумаешь.
Бесплатная парковка - отличная вещь в самом центре города.

Cons:

Бассейн маленький. 8-10 шезлонгов на два отеля.
Завтрак ужасно скромный. Точно не пять звезд.
Персонал не реагирует на просьбы. Вызывали техника, просили поменять полотенца - обещали, но никто не пришел.
Уборка в номере поверхностная. На полках куча пыли.
В душевой вода не уходит…

2026-06-23 • via Nuitee
M
Medina • couple • au
3
Poor management marring a great hotel
Pros:

The location of the hotel, the decor of the rooms, pool area and the breakfasts were 10/10.
The cafe/bar that lead off from the pool was stunning.You couldn’t have been closer to Sultanhamet/Blue mosque if you tried! The street had a great vibe with 4 amazing restaurants in it.

Cons:

Management was useless. In the end I stopped talking and figured this review will be louder.
1. They put us in a superior room instead of the comfort (higher spec/larger) room that I had booked. When I queried it, they said there were no available rooms for the remainder of my stay. The next day, I had to force move number 1.
2. After checking in, we had to wait 1 hour for someone to click the fuse in so that the air con would turn on in a stifling room at 11pm. All while being told the air con was working.(luckily I had read a review informing me of this). By the way, I had to go down to the lobby twice as the phone was disconnected.
3. After moving rooms, we discovered there was no cold water-yes just scalding hot water so we moved rooms again.
4. In room 3 , the air con panel didn’t not work so the air con was stuck on sub zero temps. After calling 3 times and waiting 3 hours for an extra blanket we realised they were enjoying this. Oh and yes, this room had intermittent cold water as well, so you had to take your chances with not getting burnt.
5. Amenities were not refilled -eg toilet paper, conditioner and water
6. All of this was relayed to management on the 4 th day who did absolutely nothing!

2026-06-23 • via Nuitee
K
Kirill • couple • ge
10
Pros:

Reception from gullu and hasan is very helpful they are so nice thank you a lot

2026-06-20 • via Nuitee
M
mohamed • solo_traveller • ae
10
Pros:

Gullu was very helpful in solving issues with the previous room professionally and promptly. Would highly recommend reaching out to her regarding anything. Overall, it was an amazing stay at an amazing spot.

Cons:

Nothing

2026-06-19 • via Nuitee
K
Konrad • extended_group • pl
10
Guest relation is good
Pros:

Aynura guest relation and reception Erturan and kitchen chęć Orhan thank you so much hotel is good

2026-05-04 • via Nuitee
M
Maria • extended_group • gr
10
Pros:

Very good everything. Gan and Sultan are so helpful guys. Thank you .

2026-04-25 • via Nuitee