La Jolla Holiday Broadbeach

No glasses to drink from. Was provided a single beach towel with stains on it.

The bed was however uncomfortable for me I was tossing and turning all night and the pillow was hard. When taking a shower you can see where the cleaners missed some spots as there was mould in the grout and water stains on the bottom of the shower near the toilet.

Sliding door didn't lock. No staff or help if something were to go wrong

Two minor criticisms only, which if changed would've given you exceptional across the board:
1. Sheets were in the dryer. Were these the sheets I was supposed to use? Were they used sheets? wasn't clear
2. Providing just a couple of coffee pods, milk sachets and teabags - for the first day or when a guest arrives wouldve been brilliant (and is common elsewhere.
Apart from that it was excellent

Lack of communication, mould and smell in bathroom. Linen not clean.

Shower pole was broken however we were able to get it to stay but not stable. Couch was old and stained. Our access card couldn’t swipe us to the leisure deck.

I did not like that I had to collect the key from a grocery store down the road and return them at the end of the stay. The room looked like someone was living in there and renting it out. The sheets and bed linen were poor quality and miss matched. There were no milk or tea and coffee sachets. We were only given 1/2 roll of toilet paper and no one to contact to get more. The towels for showering were just striped pool towels (which had seen better days). There were sheets and tea towels in the dryer (after cleaning from the previous tenants) and empty boxes and rolled up carpet in the wardrobe. There was also a huge cockroach in the room, marks on walls, hair balls on the carpet, and the world's smallest ironing board (if that's what you could call it). The room did not feel at all clean and was disappointing as it was a surprise for my daughter's birthday.

The parking was horrible!!!
The website said there was “onsite parking garage”, turns out you were parking in the star car park. We were staying for 2 nights and it would have cost us $60 to $180 for both nights.
We decided to park somewhere else.
There was mold in the shower which was very gross.
And we had to pick up the keys from another location. The staff at that location weren’t friendly at all

Cold showers - the elevators

Place was half clean. Dusty everywhere. Booked ocean view and got the mountains/landscape.

Fire alarm went off went to 3 different front desks no one wanted to know about it because it was a private unit also it was not stressed that parking was not included that wasn’t cheap. A really nice unit

Smoke alarms went off and was hard to get assistance… had to get my son who was staying in another room on another floor to take them out I think they went off because of the dust in the air filters … shower flow was minimal on hot water

The bedding configuration we booked was not made up so one of our adults had to sleep on the couch. We booked 1 x double & 1 x twin single beds instead received 2 x double beds. We found laundry still in the dryer. Only one room key was available for four adults. Linen was a mix match of bedding with stains on one of the pillows.

I did not realise when I placed the booking that the rooms that came up would not meet all the requirements I ticked.
I have a mobility issue and thankfully the room was good. However, I ticked free car parking and on the night before discovered I had to pay. They said to go to the parking desk if we had any queries but when we did they said they were unable to assist as I did not book car parking through them. The reception area also said the same thing. We did not know if we left car park if we were up for another car park fee so we ended up not using car and having to get someone pick us up. The fee was supposed be $20 a night but the changeover time was 6am so we had to pay for two nights.
Also no milk on arrival and only two coffee cups.
No mention that this was in the Star Casino and was effectively a BNB.

I stayed just one day .. so I didn't have any time to see inconveniences. All it was well !

The room was not fully cleaned from previous occupants. Dust/ carpet needed cleaning
We even found clothing in the dryer!

There was blood stain on the bed spread in the main room. Floors not clean. Feet turned black walking from bathroom to bed. Carpet in main bedroom abslutely filthy and stained.. Punch mark in fridge. Fridge dirty with cracked broken shelves Kitchenwear pot unwashed. Balcony table sticky with drinks from last guests Place could be amazing but its probably just a very lazy cleaner.