Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful decor
Good location
Cons:
High pricing
Poor food quality
Lack of amenities

Categories

Cleanliness
8.23
Comments about an unbearable bleach smell and outdated hotel feel.
Service
9.9
Overall positive service with mentions of pleasant and warm staff.
Location
9.54
Generally well-received as a great location.
Room Quality
8.69
Rooms were noted positively with some issues on amenities.
Amenities
7.72
Lack of coffee facilities and long waiting times for services were highlighted.
Value for Money
7.18
High prices with complaints about hidden costs and overall value.
Food and Beverage
6.73
Breakfast quality was poor for the price, and service was lacking.
Overall Experience
9.2
Beautiful hotel with historic charm, marred by service and value issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:03

Property Description

Luxurious Manhattan Hotel at Central Park and 5th Avenue

Opulent Rooms with 24-Karat Gold-Plated Fixtures

Indulge in the lavish modern bathrooms at The Plaza, complete with exquisite 24-karat gold-plated fixtures and rejuvenating rain showers. The spacious and luxurious rooms offer a truly opulent experience for guests seeking the finest accommodations in Manhattan.

The Palm Court Restaurant for Afternoon Tea

Experience the epitome of sophistication at The Plaza's renowned Palm Court Restaurant. Delight in the tradition of Afternoon Tea in one of New York City's most iconic settings. Immerse yourself in elegance and charm as you enjoy delectable treats and exceptional service.

Exclusive Boutiques and Guerlain Spa

Unwind and pamper yourself with the exclusive amenities at The Plaza. Discover a world of luxury with upscale boutiques and rejuvenate your senses at the prestigious Guerlain Spa. With a 24-Hour Fitness Center available, indulge in a complete wellness experience during your stay.

Book your stay at The Plaza for an unforgettable luxury experience in the heart of Manhattan.

Important information:

Please note that photography is restricted at the property.

Hotel policies apply.

Please note, the nightly destination fee includes the following services: $50 USD daily Food & Beverage credit valid in The Palm Court, The Champagne Bar, or In-Room Dining $50 USD off Guerlain Spa services (valid on 60 minute service or more)Complimentary access to Chromecast by Sonifi for mobile device streaming.

Complimentary access to High speed internet. Complimentary access to Plaza Fitness Center. Daily room delivery of complimentary bottled water.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 12 years old and over stay for US$95 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 95 per day.

Location

Guest Reviews

8.4
Based on 454 reviews
Cleanliness: 8.23
Service: 9.9
Location: 9.54
Room Quality: 8.69
Amenities: 7.72
Value for Money: 7.18
Food and Beverage: 6.73
Overall Experience: 9.2
G
Gerry couple gb
10
Beautiful experience
Pros:

Everything

Cons:

Absolutely nothing

2026-05-30 via Nuitee
S
Sharon solo_traveller us
10
Perfect NYC Luxury
Pros:

The Plaza is the perfect NYC getaway hotel. It’s historic and luxury at its finest.

Cons:

Nothing.

2026-05-26 via Nuitee
P
Paula Antonia couple cl
10
Excelente estancia
Pros:

La comodidad, el diseño y la atención

Cons:

Nada

2026-05-26 via Nuitee
A
AGUSTIN couple mx
8
Estancia agradable
Pros:

La habitacion comoda y el baño muy bien

Cons:

La variedad de la comida del restaurante muy limitada

2026-05-21 via Nuitee
D
Dr HEYTHEM couple sa
10
You feel like Royalty when you stay at “The Plaza”
Pros:

Location
The clean rooms and facilities
I only stay at The Plaza Hotel, for the past 4 years, whenever I go to New York .

I’ve stayed there more than 14 times and I will ONLY Stay at “The Plaza Hotel” whenever I travel to New York

Cons:

Nothing to Mention

2026-05-21 via Nuitee
T
Tetyana family_with_children tr
9
2026-05-17 via Nuitee
I
Iren family_with_children ee
10
2026-05-11 via Nuitee
P
Peter couple ch
4
Disappointing
Pros:

Food

Cons:

Run down, seems like a sad mempry to a great past, no standard of a leading hotel, missing coffee machine in the room,

2026-05-09 via Nuitee
M
Magnus solo_traveller se
5
2026-05-02 via Nuitee
M
Muhammet Kemal couple tr
10
Expereience worth for it
Pros:

Great location. Very authentic and elegantly decorated ambiance. Kind and helpful service.

Cons:

A bit expensive but worth for experience

2026-04-29 via Nuitee
Y
Yousif couple sa
10
2026-04-21 via Nuitee
A
ANGELA solo_traveller us
9
2026-04-20 via Nuitee
C
Constantin family_with_children fr
8
Ради расположения, истории и имени, но не за особым шиком.
Pros:

Безусловно шикарное расположение, Централ Парк сразу же, отель, который знают все по фильму Один дома, публика изысканная, очень красиво, чисто, завтрак нам понравился. Историческое здание и номера. Персонал любезный.

Cons:

Те кто ожидают что будет как в фильме-нет.
Центральный вход-для жителей этого комплекса, это не отель.
А вход в отель, который занимает лишь часть жилого комплекса, сбоку.
Номер очень скромный за те деньги что мы заплатили: более 2000.
Вид во двор-то есть без вида.
Не нужно расчитывать на что-то грандиозное.
Небольшой отель, хоть и высокий. Вход не «инстаграмный». Особого шика нет.
В номере нет чайника, зато есть ведерко для льда))

2026-04-18 via Nuitee
M
Marina couple ar
8
Pros:

Ubicación

Cons:

Nada

2026-04-10 via Nuitee
D
Dani couple gb
3
An outrageous price attached to a poor quality hotel
Pros:

Location

Cons:

Very unfriendly staff - the staff at the counter were unhelpful and made multiple mistakes while checking in. The room service staff repeatedly forgot to provide key amenities like water and robes, meaning we had to keep calling to ask for these to be delivered, presumably because they were angling for tips. One man even asked us for a tip immediately after we had already tipped 25%. Cleanliness was extraordinarily disappointing with large stains on the bedding and even black mould in our room.
The price is utterly outrageous for how poor the quality is, and I say this as someone who has stayed at five stay hotels in countries across the world.

2026-04-07 via Nuitee
Z
Zenon family_with_children pl
5
2026-04-05 via Nuitee
G
Grün couple at
10
2026-04-02 via Nuitee
J
Joaquín solo_traveller uy
10
2026-03-28 via Nuitee
Y
Yamila family_with_children us
10
2026-03-26 via Nuitee
A
Alena solo_traveller ru
10
2026-03-24 via Nuitee