The Hotel

Everything. Staff was rude and unprofessional.

Sound proofing in the rooms could be better, since the property is next to the main beach road.

De receptioniste stuurde ons naar de verkeerde kamer.
De dag daarna weer àlles verhuizen. Geen sorry of zo iets . Jammer

The hotel was slightly on the edge of town. 20 mins walk to the local bars and restaurants but because the road isn’t pedestrianised, we would always tuk tuk. Unfortunately (presumably because it was end of season) there were a number of items on the menu which were unavailable like chai tea and some rosé.

I really wanted to like this hotel, but it let itself down by trying to be something it isn't. My honest feeling was that the prices are way too high for what you get. The vibe is more like a fancy hostel, than a boutique hotel. The building isn’t very well built, there is no ventilation to the bathroom, there are visible wires not connected to anything, the shower is nice but the temperature would change randomly. The rooms look nice visually, but the noise travels between rooms and the hallway extremely badly. We also had a guest on the balcony next to us playing loud music until 2am the night prior to our check out, it sounded as though they were in our room and we could hear every word of their conversations in between the music. The fridge in the room was rusty, it looked like it had a leak previously. Other than some water there were no other minifridge items. The hotel staff were pleasant, but felt like there was a lack of experience in hospitality, slow service etc there was also some work going on outside our balcony each day we were there, no one mentioned this to us but we would have to listen to banging and sawing of wood work when on the balcony or sun beds. They also did not have anywhere secure for storage of bags upon check out, they are just behind a desk and nobody checks who you are when taking them. The hotel is very rough around the edges and lacks the details or quality to warrant the price. I also would not trust the tuk tuk drivers outside, after taking us to Ahangama one told us he had no change at all and so would come and pick us up and gave us his number - he ignored our call and messages and was stood outside the hotel when we got back. Whilst the tuk tuk drivers are not employed by the hotel, there is a clear relationship as they have someone sitting in the hotel grounds who calls them over from across the street - be aware in Ahangama they deter Uber and Pickme drivers also.

None

AC broke down 2 times but they changed my room

A couple of small things that could be improved. There wasn’t a kettle or tea/coffee facilities in the room (I stayed in room 107), which would have been nice especially as breakfast doesn’t start until 8:30am. It’s possible other rooms may have this, but it’s worth noting.

I also found it a bit tricky to get an Uber from the location, so transport options can require a bit of extra planning.

De weg aan de voorkant is wel gehorig.

Step in the bedroom and no lock in the bathroom.

Although the staff made us absolutely comfortable the only thing missing was more options in their vegan/vegetarian menu at the restaurant.

Rooms were lacking a couple of basic amenities like tea / coffee facilities and an iron which we would expect with it being 5 star. Otherwise we enjoyed our stay.

Probably the most overrated hotel I’ve ever stayed in. While the rooms may look nice, the experience was awful from the moment we checked in. Our room reeked of chemicals to the point where my friend and I struggled to breathe without getting headaches and watery eyes. On top of that, the toilet flush was broken.

I reported this immediately and the staff’s first solution was to move us into a smaller room with no view, essentially a downgrade with no compensation offered. Only after standing my ground were we finally moved into a room larger than our original.

We also had ongoing electrical issues in the room. The lights, TV, and WiFi would randomly turn off, which caused the automatic blinds to move up and down on their own throughout the day and night. This was incredibly disruptive and made it impossible to relax or sleep properly.

In addition, we had ongoing issues with the TV, where another guest repeatedly connected to it while we were watching. When this was raised with staff, we were told there was nothing they could do and that we would simply have to deal with it. One staff member even dismissed the issue by saying it must be a ghost.

The restaurant service is painfully slow. With only two other guests dining, it took over 40 minutes just to receive a piece of toast. Completely unacceptable.

To make matters worse, the hotel hosted large parties that went past midnight. There was no warning before or during our booking that this would be the case. The rooms are not soundproof at all, making sleep impossible. You can clearly hear outside noise and non-hotel guests throughout the night, and to top it off, crows repeatedly flew into our window from around 6am after seeing their reflection, making proper rest completely impossible.

Outside the hotel, there is a tuk tuk mafia. These men aggressively harass you until you get into their tuk tuk and will not leave you alone unless you do.