Family Hotel Balbi

Hotels
8.5 (1759 reviews)
Via Balbi 21/3 , Genova , it

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
No breakfast
Uncomfortable bedding

Categories

Cleanliness
8.33
Clean but some comments regarding tired bedding and room furnishings.
Service
9.3
Excellent and friendly staff, very welcoming.
Location
9.34
Very central, close to the train station and main attractions.
Room Quality
8.29
Rooms are clean and comfortable, though some mentioned discomfort.
Amenities
7.82
Limited amenities such as the absence of a dedicated breakfast area.
Value for Money
8.78
Good pricing for the location and service offered.
Food and Beverage
7.33
No breakfast offered, which was disappointing.
Overall Experience
8.8
A satisfying stay with strong potential and positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:33

Property Description

Historic Charm and Central Location
Experience a central stay in Genoa at Family Hotel Balbi, just a stroll away from the historic center. Housed in a historic palace with frescoes and parquet floors, our hotel exudes charm and elegance.

Family-Managed with a Personal Touch
As the name suggests, Family Hotel Balbi offers a warm and welcoming atmosphere, ensuring a cozy home-from-home experience. Enjoy daily breakfast and request gluten-free options, all served with a personal touch.

Complimentary Wi-Fi and Thoughtful Amenities
Stay connected with free Wi-Fi throughout the entire building and take advantage of our thoughtful amenities for a comfortable stay. Book now to experience the perfect blend of history, comfort, and hospitality at Family Hotel Balbi.

Important information:

Hotel does not accept American Express or Visa Electron cards.

Parking spaces are in a partner garage.

A surcharge of EUR 20 applies for arrivals outside check-in hours. All requests for late arrival are subject to confirmation by the property.
Please note that the check in is not possible after 22:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 22 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.5
Based on 1759 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 8.29
Amenities: 7.82
Value for Money: 8.78
Food and Beverage: 7.33
Overall Experience: 8.8
F
Florence • family_with_children • fr
9
Très bien
2026-07-25 • via Nuitee
C
cristina • couple • gb
10
2026-07-25 • via Nuitee
D
Dyq76 • solo_traveller • it
10
Pros:

Il personale è stato a disposizione.

2026-07-25 • via Nuitee
S
Stella Balmer • solo_traveller • ch
9
Pros:

Le rapport qualité/prix ainsi que l'accueil chaleureux et les explications concernant les potentiels endroits pour visiter la ville.

2026-07-25 • via Nuitee
M
mariedo • family_with_children • be
10
Mooi authentiek oud hotel met heel vriendelijke uitbaters.
2026-07-25 • via Nuitee
J
Jung • family_with_children • dk
10
Hvis du har muligheden for at besøge hotellet så gør det!
Pros:

De bedste og mest hjælpsomme værter! De var rigtig gode til at anvise gode oplevelser i byen.

2026-07-25 • via Nuitee
A
alessandro • family_with_children • it
8
2026-07-24 • via Nuitee
M
MR • solo_traveller • it
9
Pros:

Un albergo semplice, familiare, ma pulito e accogliente , comodo per Università, per la stazione e per il centro, ad un prezzo molto onesto, e con una cucina a disposizione per la colazione. Wifi ottimo. La mia stanza era silenziosa. Alla reception sono tutti molto gentili e accoglienti.

2026-07-24 • via Nuitee
W
Wojtek • extended_group • pl
9
Pros:

Był to dla nas już drugi pobyt w hotelu (nocleg przed i po rejsie statkiem). Doskonała lokalizacja, duży pokój. Na szczególne wyróżnienie zasługuje przemiła obsługa. Personel był niezwykle uprzejmy, pomocny - dostaliśmy wspaniałe instrukcje odnośnie zwiedzania Genui wraz z mapą :-) Ogromnym atutem było również to, że otrzymaliśmy pokój już o godzinie 10:00. To było dla nas bardzo ważne i niezwykle komfortowe rozwiązanie, za które jesteśmy bardzo wdzięczni. Możliwość wcześniejszego zameldowania pozwoliła nam odpocząć po podróży i znacznie ułatwiła organizację całego dnia!

2026-07-24 • via Nuitee
I
Ingrid • couple • nl
8
2026-07-24 • via Nuitee
S
Scibilia Cappiello • solo_traveller • it
8
Pros:

È a pochi passi dalla stazione di Genova Principe, gestita credo in famiglia da persone gentilissime. In camera trovi tutto il necessario per il soggiorno. La cosa più bella il soffitto.

Cons:

Per quanto mi riguarda non ho avuto problemi. Sconsiglio a chi fa fatica a fare le scale perché per raggiungere l'hotel bisogna farne ben 55 e per ora non c'è l'ascensore. Pare sia nei programmi però. Per chi ce la fa è un bel work out.
Se a qualcuno può dar fastidio l'aria condizionata fa un po' di rumore quando è accesa e inoltre le stanze non sono molto insonorizzate quindi si sente bene ciò che accade in corridoio. Comunque, tutto sommato è stata una bella esperienza.

2026-07-24 • via Nuitee
I
Iñaki • family_with_children • es
8
Pros:

Habitaciones rústicas

Cons:

3er piso sin ascensor

2026-07-23 • via Nuitee
K
Katharina • solo_traveller • de
8
2026-07-23 • via Nuitee
O
Olga • couple • pl
10
2026-07-23 • via Nuitee
G
Garcia • family_with_children • es
6
Pros:

Hotel muy limpio con a/c y céntrico

Cons:

En la página no ponen que es un tercero sin ascensor y la decoración no es que sea vintage...es vieja

2026-07-22 • via Nuitee
C
Cristina • family_with_children • it
10
Excelent !
Pros:

Prima locația ,în apropiere de gara de trenuri,foarte ușor de ajuns la portul antic și de acolo unde îți dorești (Aquarium,centrul istoric etc).Locația e autentică,curată iar personalul foarte gentil .

Cons:

Nu am nici o obiecție .Sunt foarte bravo !!!

2026-07-22 • via Nuitee
M
Melanie • family_with_children • ch
8
Super freundlich. Top PreisLeistung
Pros:

Wir wurden sehr freundlich empfangen…

Cons:

Nicht gefallen? Gibt es eigentlich nichts… man muss sich bewusst sein, dass es eine sehr einfache Unterkunft ist

2026-07-21 • via Nuitee
A
Anikó • couple • hu
10
Recommended hotel, cosy room and friendly staff.
Pros:

The hotel was walking distance from the train station. The room was excellent and cosy, it was important to us to rest in our tight schedule of sight-seeing. The staff was extremely helpful. It was a busy day and he didn't let us go on our way to the city without a proper introduction to the city and a personalized instruction based on the available time we had (only 1 day sadly). He recommended a restaurant where we had the best meal in our entire vacation.

2026-07-21 • via Nuitee
D
De Backer • family_with_children • nl
7
2026-07-20 • via Nuitee
A
Andrei • solo_traveller • ru
10
2026-07-20 • via Nuitee