Family Hotel Balbi

Hotels
8.5 (1828 reviews)
Via Balbi 21/3 , Genova , IT
+39 010 275 9288

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
No breakfast
Uncomfortable bedding

Categories

Cleanliness
8.33
Clean but some comments regarding tired bedding and room furnishings.
Service
9.3
Excellent and friendly staff, very welcoming.
Location
9.34
Very central, close to the train station and main attractions.
Room Quality
8.29
Rooms are clean and comfortable, though some mentioned discomfort.
Amenities
7.82
Limited amenities such as the absence of a dedicated breakfast area.
Value for Money
8.78
Good pricing for the location and service offered.
Food and Beverage
7.33
No breakfast offered, which was disappointing.
Overall Experience
8.8
A satisfying stay with strong potential and positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:33

Property Description

Historic Charm and Central Location
Experience a central stay in Genoa at Family Hotel Balbi, just a stroll away from the historic center. Housed in a historic palace with frescoes and parquet floors, our hotel exudes charm and elegance.

Family-Managed with a Personal Touch
As the name suggests, Family Hotel Balbi offers a warm and welcoming atmosphere, ensuring a cozy home-from-home experience. Enjoy daily breakfast and request gluten-free options, all served with a personal touch.

Complimentary Wi-Fi and Thoughtful Amenities
Stay connected with free Wi-Fi throughout the entire building and take advantage of our thoughtful amenities for a comfortable stay. Book now to experience the perfect blend of history, comfort, and hospitality at Family Hotel Balbi.

Important information:

Guests arriving before 2:00 PM are welcome to leave their luggage at the hotel.
— For arrivals after 9:00 PM, online check-in via WhatsApp is available upon prior request by email.

Parking:
We work with a partner garage close to the hotel, open from 7:00 AM to 10:00 PM.
• Cost: €25.00 per day until 1:00 PM on the day of check-out
• Each additional hour: €1.00
• Payment is made directly at the garagePlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.5
Based on 1828 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 8.29
Amenities: 7.82
Value for Money: 8.78
Food and Beverage: 7.33
Overall Experience: 8.8
M
Mary • couple • ca
9
Pros:

Our room was spacious and beautiful.

Cons:

The stairs. No elevator but we managed.

2026-09-19 • via Nuitee
N
Nijs • solo_traveller • nl
8
Schoon, vriendelijk en centraal gelegen
Pros:

Familiehotel met karakter. Centrale ligging, zeer schone kamer, heerlijk douche. Maar de echte sterren zijn de eigenaars: super vriendelijk en behulpzaam. Ze kennen de stad goed en weten precies waar je moet zijn.

2026-09-19 • via Nuitee
R
Ron • couple • nl
10
Heerlijk terug in de tjjd
Pros:

Nostalgisch Italie

2026-09-19 • via Nuitee
C
Cosmina • solo_traveller • ro
5
Pros:

Aproape de obiectivele turistice. Ti se ofera informatii pentru vizitarea orasului. Camera mare. Am stat doar o noapte.

Cons:

Nu exista lift, greu de urcat daca ai bagaje. La baie nu exista apa rece, ni s-a spus sa lasam sa curga calda ca va veni si rece, dar nu s-a intamplat, greu de spalat doar cu apa fierbinte. Strada este foarte zgomotoasa, noaptea nu te poti odihni, geamurile si obloanele nu izoleaza fonic. Aerul conditionat nu functioneaza mereu, cateodata reuseam sa-l pornim, alteori nu, cand merge bate foarte tare direct in pat. Usa de la intrarea in camera foarte veche si uzata. Dulapul este foarte sus, acces la umerase cu o coada de mop, nu exista rafturi.

2026-09-18 • via Nuitee
C
Catherine • couple • fr
9
Séjour parfait très confortable et emplacement parfait proche de la gare
Pros:

L’accueil
Notre chambre bien avant l’heure normale du Check in pour nous permettre de nous installer

2026-09-18 • via Nuitee
M
MARTA • couple • it
7
Weekend genovese fra vicoli e buon cibo 🥰
Pros:

Hotel centralissimo a 5 minuti Dalla stazione di Genova principe. Stanza pulita, ampia e luminosa. Staff accogliente e disponibile

Cons:

Ho trovato il condizionatore troppo rumoroso e il letto non proprio comodissimo.

2026-09-17 • via Nuitee
H
Heidi • solo_traveller • ch
8
Sauberes kleines Hotel, 5 Gehminuten vom Bahnhof entfernt
Pros:

Einfaches kleines Hotel in Bahnhofsnähe. Die Zimmer hinten raus sind ruhig. Sehr zentral gelegen, alles lässt sich zu Fuss erkunden. Liegt im 3.Stock ohne Lift. Für Frühstück, wird im Hotel nicht angeboten, Besitzer fragen. Es gibt eine Bäckerei ganz in der Nähe.

Cons:

Nichts

2026-09-17 • via Nuitee
B
Belén • solo_traveller • es
10
2026-09-17 • via Nuitee
K
konstantinos • solo_traveller • gr
8
2026-09-17 • via Nuitee
F
Fabio • solo_traveller • de
10
Soddisfatto al 100%
Pros:

Tutto quanto, gentilezza, disponibilità, cordialità e pulizia.

Cons:

Peccato solo che manca l’ascensore…

2026-09-16 • via Nuitee
G
GERASIMOS • solo_traveller • gr
10
2026-09-16 • via Nuitee
V
Volker • family_with_children • de
8
Top Lage
Pros:

Top Lage

Cons:

Zimmer sehr spartanisch eingerichtet

2026-09-14 • via Nuitee
M
Maria Luisa • solo_traveller • it
10
2026-09-14 • via Nuitee
F
Fanny • extended_group • fr
7
2026-09-14 • via Nuitee
B
Bianka Virág • solo_traveller • hu
10
2026-09-13 • via Nuitee
M
Marie Noelle • solo_traveller • fr
10
Pros:

L'accueil, hotel familial.
Beaucoup d'informations sur la ville .
Excellent emplacement
Très calme.

Cons:

Bien prendre en compte hotel en étage

2026-09-13 • via Nuitee
M
Marco • solo_traveller • it
9
2026-09-13 • via Nuitee
V
Víctor • family_with_children • es
10
Pros:

Lloc estratègic

2026-09-13 • via Nuitee
D
Daphnée • solo_traveller • fr
10
Genova
Pros:

Un accueil formidable et une gentillesse, très bons conseils et de l'aide quand nous en avons eu besoin, merci

2026-09-13 • via Nuitee
J
James • solo_traveller • gb
9
Really enjoyed our stay.
Pros:

Very close to the main Principe train station. Massive bedroom with AC and good bathroom. Good selection of bars and cafes around and you must try Ugo takeaway below the hotel... Best Pesto ever, you can eat it in the hotel dinning room.

Staff are incredibly friendly and helpful. The restaurant recommendations were excellent and not expensive at all.

I would stay here again if I came back to Genoa.

Cons:

Only the 56 stairs up to the hotel... 5 flights in total 😁 So not good if you have mobility issues, otherwise place is excellent.

2026-09-12 • via Nuitee