Hotel and Suites Hortensias

Hotels
7.7 (22 reviews)
los naranjos ecologico las hortensias 30797 camino del tubo , Tapachula , MX

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Family rooms
Pets allowed
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent service
Good location
New facilities
Cons:
Poor cleanliness
Overpriced
Lack of amenities

Categories

Cleanliness
5.83
The review indicates poor cleanliness with dirty floors and bathrooms.
Service
8.82
Guests mentioned excellent service available 24/7.
Location
8.82
Close to the airport and shopping centers, though there are some concerns regarding safety.
Room Quality
7.83
Facilities are described as new and nice, but lack essential kitchen utensils.
Amenities
6.83
Lack of cooking accessories and issues with hot water.
Value for Money
6.83
Guests felt overcharged compared to booking site prices.
Food and Beverage
8.32
Nearby restaurant is affordable and friendly.
Overall Experience
8.32
While there are many positives, issues with cleanliness and value affect overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-25 04:30

Property Description

Comfortable Accommodation
Hotel and Suites Hortensias offers air-conditioned rooms with private bathrooms and flat-screen TVs. Enjoy a cozy stay with all the essentials provided.

Convenient Location
Located just 16 km from the Izapa Archeological Zone and 12 km from Tapachula Airport, our hotel is the perfect base for exploring the Chiapas region.

On-Site Amenities
Relax with the convenience of private parking available during your stay. Experience a seamless travel experience with our on-site amenities.

Book your stay now at Hotel and Suites Hortensias for a memorable experience in Tapachula!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

7.7
Based on 22 reviews
Cleanliness: 5.83
Service: 8.82
Location: 8.82
Room Quality: 7.83
Amenities: 6.83
Value for Money: 6.83
Food and Beverage: 8.32
Overall Experience: 8.32
C
Cervantes Hernandez • solo_traveller • mx
6
2026-10-14 • via Nuitee
Y
Yeimy • family_with_children • gt
10
2026-10-11 • via Nuitee
A
Alfredo • extended_group • mx
8
2026-08-09 • via Nuitee
M
Morales • solo_traveller • us
9
2026-07-25 • via Nuitee
A
Amaya • solo_traveller • us
10
Pros:

El chavalo que atiende es muy amable

2026-07-21 • via Nuitee
C
César Alejandro • solo_traveller • mx
10
2026-07-19 • via Nuitee
F
FRANK • couple • us
10
2026-07-14 • via Nuitee
G
gonzalez • extended_group • gt
5
2026-05-20 • via Nuitee
M
Mendez • solo_traveller • mx
9
2026-05-15 • via Nuitee
L
lrgrrr3 • solo_traveller • us
9
2026-05-13 • via Nuitee
M
murcia • solo_traveller • us
10
Pros:

Very clean

Cons:

Nothing negative

2026-04-17 • via Nuitee
F
FRANK • solo_traveller • us
10
2026-04-14 • via Nuitee
C
Cristina Jeanette • extended_group • mx
10
2026-04-11 • via Nuitee
P
Pérez • couple • mx
9
Muy bien personal muy amable
Pros:

No tenía desayuno

Cons:

Que cuente con alimento sercas

2026-04-11 • via Nuitee
L
López • couple • gt
10
Pros:

Que tuviera parqueo

2026-03-05 • via Nuitee
A
Andrea • family_with_children • gt
10
Cómodo y accesible
Pros:

Un espacio bastante completo, cercano al aeropuerto y a los centros comerciales sin perder privacidad, excelente servicio las 24 horas

2025-09-18 • via Nuitee
C
Cocina • family_with_children • gt
7
estuvo bien, pero porlo que pague mejor me quedo en ONE HOTEL
Pros:

me cobraron mas que el precio que habia en la pagina donde reserve, antes de llegar llame para que me enviaran la ubicación por whats app y pregunte por esto y me dijeron que al haber reservado por la booking no hay cambios en la tarifa pero si cuando llegue me cobraron casi 300 pesos mas, y ya estando ahi a donde me iba, me tuve que qeudar.

Cons:

la ubicación, el lugar bonito pero la calle para salir tiene un muro perimetral al frende y estacionar cuesta mucho y el lugar es oscuro poco seguro para salir.

2025-09-11 • via Nuitee
I
Isaías • couple • gt
3
2025-09-03 • via Nuitee
O
Omar Alejandro • family_with_children • mx
7
bien, aunque la lipieza no es la correcta. piso y baños sucios.
Pros:

Buena ubicación, las instalaciones nuevas y bonitas, pero le falta mucha limpieza a los baños, cocina y recamaras. No tiene accesorios aptos para cocinarse. creo que con que el cuidado en la limpieza fuera el correcto con esto. estaría de 10. muchas gracias.

Cons:

la limpieza, sucio.

2025-08-28 • via Nuitee
M
Morales Ventura • family_with_children • mx
10
2025-08-23 • via Nuitee