Sirogane Free Harbour Hotel

Hotels
8.8 (81 reviews)
Aza Shirogane , Biei , jp

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Exceptional service
Beautiful location
Great food quality
Cons:
Limited nearby attractions
Few available electrical outlets

Categories

Cleanliness
8.55
Clean and tidy accommodations, no negative comments about cleanliness.
Service
9.55
The staff were incredibly kind and accommodating, with excellent hospitality throughout the stay.
Location
8.55
Situated in a quiet area, close proximity to hot springs, though some felt isolated.
Room Quality
9.05
Rooms are elegant and comfortable, described as being akin to staying in an antique house.
Amenities
8.05
Amenities present; however, some guests mentioned fewer options nearby.
Value for Money
8.55
High-quality meals and overall experience justify the price, despite concerns about the value at larger hotels.
Food and Beverage
9.05
Meals were praised, particularly the quality and generous portions of the food.
Overall Experience
9.05
Exceptional and memorable experience overall, with a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:15

Property Description

Convenient Location and Access
Located just 37 km from Furano Station, Sirogane Free Harbour Hotel offers easy access to key attractions.

Comfort and Convenience
Enjoy amenities such as a hot tub, tour desk, shared lounge, and concierge service for a comfortable stay.

Outdoor Activities
Explore nearby attractions like Windy Garden and take advantage of ski equipment hire and car rental services for a memorable experience.

Book now to experience a welcoming stay at Sirogane Free Harbour Hotel and make the most of your trip to Biei.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for ¥1,000 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 3 years old stay for ¥1,500 per person per night when using an available extra bed.
    Children from 4 years old to 12 years old stay for ¥2,500 per person per night when using an available extra bed.
    People 13 years old and over stay for ¥3,500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 81 reviews
Cleanliness: 8.55
Service: 9.55
Location: 8.55
Room Quality: 9.05
Amenities: 8.05
Value for Money: 8.55
Food and Beverage: 9.05
Overall Experience: 9.05
A
Alessandro • couple • it
7
Carino, rustico
Pros:

I proprietari sono gentili e disponibili. Offrono un Onsen che in realtà è dell'hotel di fronte, tuttavia ti forniscono un voucher che ti permette di usarlo.
Stanze grandi con asciugacapelli ottimo.
A pochi passi si trova una delle attrazioni del luogo e a pochi minuti di macchina il famoso Stagno Blu.

Cons:

La nostra stanza era un po' sporca (una piccola macchia sulle lenzuola e qualche insetto innocuo morto sul pavimento), ma alla mia segnalazione sono stati disponibilissimi a cambiarci di stanza scusandosi per l'inconveniente.

2026-06-14 • via Nuitee
M
Ming Hsun • family_with_children • tw
4
老闆熱情接待！在白鬚瀑布邊！旁有火山情報館值得一看！房間很小！不便宜！這次在日本9天住過最不乾淨的一間飯店！
Pros:

溫泉很棒！但不是在館內！

Cons:

不乾淨！以日本標準應是不及格！浴室、房間很多角落！有很多前人頭髮！

2026-06-11 • via Nuitee
K
Koopman • solo_traveller • nl
6
Pros:

Locatie

Cons:

De kamer, donker geen internationale zenders

2026-06-11 • via Nuitee
A
Alisha • couple • us
10
This hotel offered outstanding service, comfortable acommodations and nice meals in a beautiful setting.
Pros:

Small family run hotel. The room was large and clean, felt like a furnished apartment. Close to the sights. Staff were wonderful and meals were good-accommodated me being a vegetarian.

Cons:

No onsen on site but they have an agreement with the hotel 5 min walk away to use their onsen free of charge, which was great.

2026-06-06 • via Nuitee
C
Catling • couple • cy
7
2026-06-04 • via Nuitee
T
Tomo • couple • jp
9
芸術品が多い宿
Pros:

部屋ごとに異なると思いますが、宿泊したのが広い部屋で快適でした。
建物に「芸術センター」と書いてあったのですが、廊下や部屋にも壺などが飾られていて非日常でした。
すぐ近くの提携している温泉に、無料で入れて良かったです。

Cons:

駐車場が狭く、歩道に車がはみ出すので少しこわかったです。

2026-05-28 • via Nuitee
J
joohyun • solo_traveller • kr
8
Pros:

샤브샤브 디너가 담백하고 좋았고,
옆 건물 시로가네 전문 온천을 무료로 사용할 수 있게 해주셔서 각별한 경험이었어요.

Cons:

도착일에 미리 예약을 하지 못했고 주변에 식당이 없어서, 인스턴트 미트번과 팥번 등으로 저녁을 해결했어요. 가장 기본 품질의 번이면서 가격이 너무 비싸고, 모든 추가 비용은 카드가 절대 안되고, 현금으로만 가능하다는 것이 호텔과 맞지 않는 정책인 것 같아요.

2026-05-09 • via Nuitee
Y
Yohei • family_with_children • jp
7
寒い日だったけど　温かい
Pros:

夜ご飯のしゃぶしゃぶが美味しかったです。
ちょっとおしゃれな風呂タブや洗面台などこだわりを感じ、
非日常を感じさせてくれました。
隣のホテルの温泉にも入れました。いい湯でした。

2026-05-09 • via Nuitee
G
Grace • couple • ca
10
2026-05-06 • via Nuitee
まくら • solo_traveller • jp
7
2026-04-26 • via Nuitee
V
Vivi • couple • tw
10
2026-04-18 • via Nuitee
A
Aisha • couple • nl
8
Fijne plek in een mooie omgeving.
Pros:

De locatie. Loopafstand van de watervallen en 5 minuten rijden naar Blue Pond. Vriendelijke host. Ondanks dat ik geen diner had gereserveerd kon dit alsnog geregeld worden.

2026-04-13 • via Nuitee
M
Mila • solo_traveller • bg
8
Pros:

Amazing supportive staff. Despite our late arrival al they waited for accommodation and dinner.

Cons:

Insensitive was nearby not in the hotel.

2026-04-12 • via Nuitee
M
MAN WAI • extended_group • hk
10
2026-03-30 • via Nuitee
H
Hetty Marie • extended_group • nl
7
2026-03-13 • via Nuitee
S
Sunney • couple • my
9
Pros:

Friendly staff, foods is very good.

2026-03-12 • via Nuitee
A
Andreas • solo_traveller • de
8
2026-03-03 • via Nuitee
N
Natalia • solo_traveller • ru
9
Прекрасный персонал, чистый отель, еда - выше всяких похвал!
Pros:

Хороший выбор, если вам необходимо остановиться у водопада на ночь или две.
Завтрак и ужин просто восхитительны, буду помнить их долго!

2026-02-25 • via Nuitee
A
Annette • extended_group • nz
9
Wonderful -
Pros:

The small staff were friendly, gracious and helpful at every turn. From the warm welcome, and indeed every time we entered, we were greeted and made to feel part of this boutique family. The free afternoon ice cream and on occasion delicious baked cheesecake were the proverbial icing on the cake ... having our car cleared of snow each morning far more than we would have considered a requirement.

The breakfast was Japanese style, and enjoyable. Being westerners, and suffering a little from the change in diet, we politely, requested a small change to toast, croissant and coffee. This request was met without hesitation, something we were very grateful for.

Cons:

Our double bed had only a king single sized duvet on it. However, the room was beautifully warm, even in very cold temperatures, and it wasn't a problem at all

2026-02-23 • via Nuitee
C
Cynthia • couple • jp
4
Cons:

Could not get hold of the reception nor the owner for over a month despite many attempts through all possible approaches, and ended up paying in full including tax and meals for the missing person...

2026-02-12 • via Nuitee