Dockside Aparthotel, Best Western Signature Collection

Hotels
BW Signature Collection by Best Western
8.4 (2383 reviews)
19 Keel Wharf , Liverpool , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Family rooms
Luggage storage
Non-smoking throughout
Accessible parking
Electric vehicle charging station
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Beautiful views
Cons:
Dirty rooms
Poor breakfast
High prices

Categories

Cleanliness
7.55
Multiple mentions of dirty utensils and strong smell of sewage indicate poor cleanliness.
Service
10
Helpful staff were frequently noted, indicating good service.
Location
10
Positive comments on location and views are prevalent.
Room Quality
8.02
Concerns about the room condition, including wrong apartments and discomforts.
Amenities
8.56
Basic amenities were available, but several complaints regarding the breakfast.
Value for Money
7.51
Complaints about high prices and misleading information suggest poor value.
Food and Beverage
6.54
Significant dissatisfaction with breakfast quality and availability.
Overall Experience
9
Overall experience was mixed due to various factors influencing guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:28

Property Description

Convenient Location
Dockside Aparthotel is ideally situated in Liverpool, offering easy access to popular attractions like ACC Liverpool and Albert Dock.

Comfortable Accommodation
Guests can enjoy spacious units with modern amenities such as flat-screen TVs, work desks, and comfortable seating areas.

Exceptional Service
Benefit from a 24-hour front desk, continental breakfast, and free WiFi during your stay at this 4-star aparthotel.

Book your stay at Dockside Aparthotel and experience the best of Liverpool hospitality!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 2383 reviews
Cleanliness: 7.55
Service: 10
Location: 10
Room Quality: 8.02
Amenities: 8.56
Value for Money: 7.51
Food and Beverage: 6.54
Overall Experience: 9
F
Filip solo_traveller be
8
Pros:

Ruim appartement, goede ligging, vriendelijk personeel

Cons:

Heel warm, smalle bedden

2026-07-25 via Nuitee
C
Claire solo_traveller gb
9
2026-07-25 via Nuitee
R
Ranita couple im
8
2026-07-25 via Nuitee
G
George couple gb
9
2026-07-25 via Nuitee
H
HALIL solo_traveller tr
8
2026-07-25 via Nuitee
D
Dawn family_with_children ie
5
Average
Pros:

Location very good.it was clean but could be better windows filthy.

Cons:

Bathroom had a bad smell,it would really turn me off booking agaim.

2026-07-25 via Nuitee
L
Louise extended_group gb
8
2026-07-25 via Nuitee
E
Elizabeth solo_traveller gb
10
I will be back!
Pros:

Beautiful location and views, lovely apartment, I felt right at home!

Cons:

Nothing

2026-07-24 via Nuitee
D
Deborah solo_traveller gb
10
Pros:

Lovely apartment,plenty of space and great views.

2026-07-24 via Nuitee
K
Kylie couple gb
1
Awful. Ruined our weekend.
Pros:

Bad experience

Cons:

Very very rude staff that need to be sacked

2026-07-24 via Nuitee
H
Harry couple gb
10
2026-07-24 via Nuitee
L
Linekar extended_group gb
10
A great stay would happily go again
Pros:

It was clean and tidy and had everything we needed plus was close to the city centre with good views

Cons:

Small on suite in one bedroom was too small to use

2026-07-23 via Nuitee
K
Keulemans solo_traveller gb
10
Pros:

Perfect

Cons:

Location and space in the apartment.

2026-07-23 via Nuitee
B
Barbara extended_group gb
10
Comfortable apartment in a good location
Pros:

Reception staff were friendly and helpful and the apartment was well equipped with everything we needed

Cons:

Nothing

2026-07-23 via Nuitee
D
Diane extended_group gb
6
Suited our purpose. Would probably explore other options another time
Pros:

Good location and value for money

Cons:

The en suite was not great - very small, no door and the toilet leaked. There was an unpleasant drain smell

2026-07-23 via Nuitee
S
Stephen couple gb
9
Great
Pros:

Big

Cons:

Nothing

2026-07-23 via Nuitee
M
mark couple au
9
Pros:

We asked for a quiet room and they put us at the end of the hall away from everyone else- had a great sleep. Bed was very comfortable and apartment was very spacious and well equipped. Great closet space, temperature, tv & lovely bathroom. Overall, we had a great few nights.

Cons:

They advertised free breakfasts with our stay, however it was a "grab and go" (bag with fruit, Cereal & pikelet). We opted not to have it as we didn't want it to spoil our experience- the hotel would have been better not to advertise or offer breakfast on the website. Room ran out of tea on last day, but they did offer coffee instead, so not a problem. Reception desk was supposed to be manned 24hrs but twice when we went, the Reception door was closed & just a phone number to call.

2026-07-22 via Nuitee
B
BRIAN extended_group gb
8
Good location, modern clean apartment, friendly/helpfull reception staff.
Pros:

Good location, only few minutes walk to Bus Station & shopping centre.
Nice modern apartment, comfortable double beds.

Cons:

Very very very hot, only 1 fan provided, even with windows open it was still very warm and uncomfortable. Sofa bed in lounge wasn't that comfy, but OK for a short visit or small children.

2026-07-22 via Nuitee
J
Jack couple gb
9
2026-07-21 via Nuitee
M
Mccann solo_traveller gb
8
2026-07-21 via Nuitee