Smile Hotel Balakong Kajang

Hotels
7.5 (195 reviews)
no. 1, Jalan Kasturi 3 plaza kasturi cheras, balakong , Cheras , my

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Family rooms

Review Highlights

Pros:
Clean and spacious
Friendly staff
Good value for the price
Cons:
Noisy rooms
Lack of basic amenities like cutlery
Issues with air conditioning and towels

Categories

Cleanliness
6.71
Some reviews mention cleanliness positively, but concerns about towels and other supplies indicate room for improvement.
Service
7.68
Staff are often described as friendly and helpful, which contributes positively to the service experience.
Location
8.22
Centrally located near restaurants and convenience, well regarded by guests for accessibility.
Room Quality
6.67
Room quality is mentioned with concerns about air conditioning and soundproofing, warrants a lower score.
Amenities
7.7
Amenities like iron, water dispenser, and good wifi enhance guest experience despite some issues.
Value for Money
8.66
Guests generally feel the hotel provides good value for the price, supporting a high rating.
Food and Beverage
7.21
Not specifically addressed in reviews; assumed standard quality for this hotel tier.
Overall Experience
7.18
Mixed experiences noted; however, many guests report satisfaction with their stays overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:51

Property Description

Convenient Location
Located just 16 km from District 21 IOI City and Axiata Arena, Smile Hotel Balakong Kajang is situated in a prime location in Cheras.

Family-Friendly Accommodation
With family rooms available, this 1-star hotel is perfect for guests traveling with their loved ones.

Exceptional Service
Enjoy free WiFi, room service, and a 24-hour front desk during your stay at Smile Hotel Balakong Kajang.

Book your stay at Smile Hotel Balakong Kajang now for a comfortable and convenient experience in Cheras!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.5
Based on 195 reviews
Cleanliness: 6.71
Service: 7.68
Location: 8.22
Room Quality: 6.67
Amenities: 7.7
Value for Money: 8.66
Food and Beverage: 7.21
Overall Experience: 7.18
N
Norhayati • solo_traveller • my
6
2026-07-20 • via Nuitee
X
Xin Wei • solo_traveller • my
6
Pros:

+ clean room
+ easy to find parking at the location

Cons:

- Bad soundproofing and the area was quite noisy during the night, plus the unit (room 101) has aircon condensing units right on the outer wall and it was loud all night
- smoking smell lingering in the room
- bathroom exhaust fan not working

2026-07-20 • via Nuitee
M
mashmashkur • solo_traveller • my
7
Pros:

Friendly staff, facilities, location strategic.

2026-07-12 • via Nuitee
T
Tan • solo_traveller • my
5
Pros:

服务员好

Cons:

隔音太差了

2026-07-05 • via Nuitee
M
Mohd Azmi • solo_traveller • my
6
2026-07-04 • via Nuitee
2
21 • solo_traveller • my
1
2026-06-26 • via Nuitee
H
Hajar • solo_traveller • my
7
2026-06-26 • via Nuitee
F
Fahim • solo_traveller • my
8
2026-06-22 • via Nuitee
N
NOOR IZZATILIYANA • family_with_children • my
7
Pros:

bilik selesa luas bersih

2026-06-20 • via Nuitee
V
Vijaya • solo_traveller • my
10
2026-06-17 • via Nuitee
N
Nur • solo_traveller • my
8
2026-06-09 • via Nuitee
T
Tee • couple • my
5
2026-06-09 • via Nuitee
K
keshavarthini • family_with_children • my
7
2026-06-08 • via Nuitee
K
Kamarul • couple • my
7
2026-06-07 • via Nuitee
S
Stylo • solo_traveller • my
10
Nice
Pros:

Nice

Cons:

Nice

2026-05-26 • via Nuitee
S
Salahudin • family_with_children • my
7
Pros:

Hotel sangat selesa. Peralatan yg cukup dan staff semua baik.

Cons:

Tetapi internet sangat slow dan bising time tidur dengan kereta2 dan penduduk. Ruang agak sempit untuk solat. Parking agak susah.

2026-05-26 • via Nuitee
A
Ahmad Nafiri • solo_traveller • my
10
2026-05-24 • via Nuitee
K
Khan • couple • us
8
2026-05-14 • via Nuitee
N
Nur Afiqah • couple • my
10
2026-05-06 • via Nuitee
Y
Yahya • family_with_children • my
10
Great!
Pros:

Location-parking-wise, a bit busy with restaurants and shop lots. Luckily every time parking was easy and close to the hotel.
I totally like the smart TV provided. No other place will provide such accommodation with such low price.

Cons:

A taller mini closet maybe? Cus the current open closet is quite low to hang clothes.

2026-04-20 • via Nuitee