Custom House Hotel

Hotels
9 (1237 reviews)
Bowling Harbour Road , Bowling , gb

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Terrace
Garden
Pets allowed
Sauna
Spa/wellness center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and comfy rooms
Cons:
Poor room size in some cases
Complex access codes

Categories

Cleanliness
8.89
The hotel was reported as very clean by several guests.
Service
9.36
The staff was described as friendly and welcoming often.
Location
9.4
Guests praised the fantastic location and easy access to various attractions.
Room Quality
8.35
Several guests found the rooms lovely, but some reported issues with room size and comfort.
Amenities
8.88
Standard amenities, with additional comments about breakfast offerings.
Value for Money
8.84
Overall positive sentiments about the price relative to the experience.
Food and Beverage
8.89
Breakfast options were plentiful and tasty, according to reviews.
Overall Experience
9.36
Many guests expressed a desire to return, indicating a strong overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:39

Property Description

Charming Garden and Terrace
Custom House Hotel in Bowling offers a charming garden and a relaxing terrace for guests to unwind and enjoy the serene surroundings.

Convenient Location
Situated just a short distance from popular attractions like Glasgow Botanic Gardens, University of Glasgow, and Riverside Museum of Transport and Technology, the hotel provides easy access to the best of the city.

Modern Comfort
Each unit in the hotel features a flat-screen TV, ensuring guests can enjoy their favorite shows and movies during their stay.

Ready to experience a delightful stay at Custom House Hotel? Book now and make unforgettable memories during your visit to Bowling.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 1237 reviews
Cleanliness: 8.89
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 9.36
L
Lisa solo_traveller gb
10
2026-07-10 via Nuitee
A
Alan solo_traveller gb
10
2026-07-10 via Nuitee
M
Marie couple gb
9
Lovely stop off on the way north
Pros:

We've stayed here before on our way north. It's an ideal stop off point. The room was clean and comfortable with views across the canal and river. The little cafe nearby does excellent breakfasts.

Cons:

Nothing

2026-07-08 via Nuitee
L
Libby solo_traveller ie
7
Clean cosy room
Pros:

Clean modern room. Dog friendly was a big +

2026-07-08 via Nuitee
N
Neil solo_traveller us
9
Pros:

Beautiful location and views

Cons:

Little hard to access at times, one resident locked the front door from inside!

2026-07-08 via Nuitee
P
paolo couple it
9
Pros:

Wonderful position, very quiet

2026-07-07 via Nuitee
R
Roddy solo_traveller gb
10
Pros:

Convenient location, room was comfortable and well equipped. Kitchen and lounge were clean and again well equipped.

Cons:

Nothing

2026-07-07 via Nuitee
J
Jennah solo_traveller pt
9
Last minute getaway
Pros:

We loved the story of the building, the view of the canal and all of the boats.

The amenities were fantastic, coffee, tea, even decaf! Bagels and jam, cereal for the morning.

We loved that we could bring our dog, she absolutely loved it.

The place was really clean, great touches in the room, kettle with tea, coffee and biscuits and also a tv.

Great idea to have sauna and cold plunge outside, thought it's a nice touch and will definitely come back and stay again.

Cons:

This is probably me being a bit particular, but it would have been very helpful to have plug sockets with USB ports in them!

Everything was brilliant though.

2026-07-07 via Nuitee
S
Stephanie couple ca
9
Cool spot and a good price
Pros:

Quiet and secluded in a cool spot. Turn key with no interaction with anyone.

Cons:

The shower design was not ideal with the water hitting the toilet. There should be a piece of glass blocking that side.

2026-07-06 via Nuitee
J
John extended_group gb
1
Great value, lovely rooms , unique location.
Pros:

Great location , very quiet.

Cons:

No issues

2026-07-06 via Nuitee
L
Luc extended_group be
8
Nice stay for one night while travelling.
Pros:

Nice view over harbour

Cons:

Rather difficult to find. A better description starting from the main road would be appreciated.

2026-07-05 via Nuitee
S
stephen solo_traveller gb
10
Amazing stay with great river and canal views we will def return.
Pros:

Fabulous but quirky little hotel with stunning river. generous and secure car parking once you arrive at the property. initially felt a bit odd with just key codes for entry gates, main doors and rooms, however excellent telephone support and helpful local staff to answer any queries. Rooms beautifully clean and comfortable, with tea and coffee making facilities in the rooms we occupied. Whilst no restaurant within the building, dining room and some kitchen amenities meant that simple meals could be easily prepared, although breakfast of toast and cereal choices made available by staff each day. 10 out of 10 and would definitely return

Cons:

Initial entry process was a little tricky.

2026-07-05 via Nuitee
S
Sarah couple gb
8
2026-07-04 via Nuitee
J
Jeroen solo_traveller nl
10
Charming hotel at a nice and quiet location, friendly host.
Pros:

Charming hotel at a nice and quiet location. Friendly host, good room and bathroom. I went for breakfast at a small place nearby, I think there's a fridge to store your own food. You get clear instructions on the day of arrival. Highly recommend for a nice stopover or to explore the area.

2026-07-04 via Nuitee
J
Joanne solo_traveller ie
8
Pros:

Quaint building, beautifully renovated. Lovely decor. 15 minutes walk from Bowling Train station. Right by the water and boat dock. No reception, it has codes for door and key box for your room. Kitchen and seating area at front door with cereals and breads. Coffee machine with kettle and toaster. Stayed in Room 1 overlooking the lake with stand alone bath and separate shower. It's across from the kitchen area so if other people are in house and are using it at night it can be a bit noisy. Would definitely recommend to stay.

Cons:

We had an issue with flushing of the toilet - no one to call. Thankfully it flushed the next day!
Code was hard to get right, push buttons a couple of times.

2026-07-02 via Nuitee
V
Veronica couple it
8
2026-06-30 via Nuitee
W
Williams solo_traveller gb
10
Gem of a find
Pros:

The location was lovely, the room was spotless, a great housekeeping team. The Communal kitchen with toast, bagels and cereal was a lovely touch. And a great coffee machine. Room seven was compact with a lovely view of the loch. The bathroom is huge and there is a lovely shower over bath.
Access with codes is straight forward.

Cons:

If I am picky, a larger bed would be better

2026-06-30 via Nuitee
B
Barbara solo_traveller gb
10
Pros:

It was a lovely cosy and quirky room. Thoughtfully decorated and beautifully maintained.

Cons:

Maybe I am just showing my age but at no point did we see any staff. A welcome or a goodbye was sadly missed. Bring back human interaction!

2026-06-28 via Nuitee
B
Bryan couple gb
9
Perfect location for a stop over on the NC500
Pros:

Beautiful views

Cons:

No mention of a communal kitchen on the website, discovered purely by accident. Would have been good to know before we ordered a takeaway.

2026-06-27 via Nuitee
L
Laing solo_traveller gb
10
Pros:

Great Location, great room

Cons:

Couldn't fault it besides the bed wasn't stable with being on a hard wood floor and wheels attached, despite being really comfortable and had a great night's sleep

2026-06-27 via Nuitee