The Customs House Hotel

Hotels
9 (1274 reviews)
Bowling Harbour Road , Bowling , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Terrace
Garden
Pets allowed
Sauna
Spa/wellness center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and comfy rooms
Cons:
Poor room size in some cases
Complex access codes

Categories

Cleanliness
8.89
The hotel was reported as very clean by several guests.
Service
9.36
The staff was described as friendly and welcoming often.
Location
9.4
Guests praised the fantastic location and easy access to various attractions.
Room Quality
8.35
Several guests found the rooms lovely, but some reported issues with room size and comfort.
Amenities
8.88
Standard amenities, with additional comments about breakfast offerings.
Value for Money
8.84
Overall positive sentiments about the price relative to the experience.
Food and Beverage
8.89
Breakfast options were plentiful and tasty, according to reviews.
Overall Experience
9.36
Many guests expressed a desire to return, indicating a strong overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:39

Property Description

Charming Garden and Terrace
Custom House Hotel in Bowling offers a charming garden and a relaxing terrace for guests to unwind and enjoy the serene surroundings.

Convenient Location
Situated just a short distance from popular attractions like Glasgow Botanic Gardens, University of Glasgow, and Riverside Museum of Transport and Technology, the hotel provides easy access to the best of the city.

Modern Comfort
Each unit in the hotel features a flat-screen TV, ensuring guests can enjoy their favorite shows and movies during their stay.

Ready to experience a delightful stay at Custom House Hotel? Book now and make unforgettable memories during your visit to Bowling.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 1274 reviews
Cleanliness: 8.89
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 9.36
E
Elizabeth couple gb
10
Pros:

Great stay so close to the airport - 15 minute drive. Feels like you are in the middle of the countryside, right on the basin.

2026-08-29 via Nuitee
A
Adam solo_traveller au
10
Pros:

Amazing location, very clean

2026-08-29 via Nuitee
S
Sean extended_group gb
9
2026-08-27 via Nuitee
A
Alice solo_traveller gb
10
A great alternative to the chains
Pros:

Always a joy to stay here! Thank you for a wonderful stay.

2026-08-25 via Nuitee
K
Kilcoyne solo_traveller gb
10
Recommended
Pros:

Good location for a stop over while travelling from the north of Scotland to England

2026-08-25 via Nuitee
A
ANTHONY solo_traveller gb
9
Pros:

Lovely location. Lovely building.

2026-08-24 via Nuitee
A
Anne-Sophie couple fr
10
Au calme avec magnifique vue
Pros:

Magnifique ancienne maison de douane, au bord du canal, très bien rénovée avec beaucoup de goût.
Très calme, vue sur le petit port et la rivière
Cuisine partagée agréable
Café juste en face pour le petit déjeuner

Cons:

/

2026-08-24 via Nuitee
E
Elena couple it
8
Pittoresco e romantico
Pros:

La posizione, l’arredamento, l’originalità

Cons:

L’allarme anti incendio di notte

2026-08-23 via Nuitee
G
Gordon solo_traveller gb
9
Great quiet picturesque location
Pros:

Lovely location and very quiet

Cons:

Only criticism was worn out bed sheets and a little dust

2026-08-23 via Nuitee
E
Emma solo_traveller gb
9
A hidden gem
Pros:

This is a special house in a unique location. We absolutely loved it. The hotel has been beautifully restored and stylishly decorated. We appreciated coffee and biscuits in the room and bread, cereal and milk in the kitchen. Entry was easy with directions given anf codes for the gate, front door and room door.

Cons:

The curtains were see through and the shutters dont close. There is no sign when you drive down so it is easy to miss the turn off. Nothing very notable, and didn't really affect our stay

2026-08-22 via Nuitee
L
Linda solo_traveller gb
10
Amazing Scotland
Pros:

Everything was great the people and the place right beside the water was just lovely 😍 and lots of places to go you even see the waverly boat going up the Clyde fantastic 😀 and little cafe near ❤️ great food 😀

Cons:

Amazing Scotland 👏 🤩

2026-08-21 via Nuitee
J
Jeannette couple ch
10
Pros:

Tolles Hotel
Super Lage mit schönen, gepflegten Zimmern
Entspanntes, sehr freundliches Personal

2026-08-20 via Nuitee
T
Tara couple gb
10
Pros:

Unique property on the river Clyde. Tastefully decorated . Great breakfast room, help yourself to cereal/ toast /tea/coffee.

Cons:

Nothing

2026-08-16 via Nuitee
L
Lars solo_traveller nl
9
2026-08-16 via Nuitee
A
Alice solo_traveller gb
9
Pros:

This is a wonderful hotel, outside of the well trodden track to Dumbarton. Very clean and well decorated room, the "common room" with small kitchen and Nespresso machine was appreciated.

- familiarise yourself with the location before coming here, it's easy once you know how!

Cons:

The shower head rail had a mind of its own :)

2026-08-14 via Nuitee
J
Judith couple gb
10
Stunning location & property
Pros:

Very good sour dough bread-good to be able to serve youo

Cons:

It did seem strange that there were no people there, but someone was cleaning &, very helpfully showed us round, plus the other guests & the couple in the house boat were very friendly.

2026-08-13 via Nuitee
M
Moira couple gb
10
First class - thank you!
Pros:

Another one of many stays at this fabulous property & we were treated to one of our favourite rooms. Super big, comfy bed, spotlessly clean, very secure for vehicles and a lovely kitchen/seating area to use if you so wish. Oh & it’s dog friendly too but as a current chemo patient at the Beatson, our boy stayed at home - a really great, relaxing night before treatment day.

Cons:

Nothing to report - all very good

2026-08-13 via Nuitee
A
Anna extended_group gb
10
Super comfy, beautiful room. Perfect overnight stay
Pros:

Lovely room overlooking the water, lovely decor, comfy bed and spacious bathroom.

Cons:

Nothing

2026-08-11 via Nuitee
A
Angus extended_group gb
10
Pros:

Perfect location. Excellent accommodation. Very convenient. Dog friendly.

2026-08-09 via Nuitee
S
Steven family_with_children gb
10
2026-08-09 via Nuitee