Mayfair Spring Valley Resort Guwahati

Hotels
8.2 (141 reviews)
Tepesia , Kamarkuchi , Sonapur , Kamrup , Guwahati , in

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Free
Children allowed

Facilities

Fitness facilities
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Green surroundings
Humble staff
Overall good ambiance
Cons:
Hard pillows
High food costs
Inadequate late-night service

Categories

Cleanliness
8.13
The property is clean and green, providing a soothing atmosphere.
Service
8.6
The staff is humble and helpful, though some experiences indicate a need for better responsiveness.
Location
8.64
Nestled in nature, it offers peace and quiet, close to city life.
Room Quality
8.09
Rooms were nice but there were issues like hard pillows reported by some guests.
Amenities
8.62
Amenities like spa and greenery were appreciated, but limited late-night food options were noted.
Value for Money
7.58
The cost was deemed high relative to the quality and options provided.
Food and Beverage
7.63
Food options were average at times and costly, leading to mixed reviews.
Overall Experience
8.3
Overall experiences varied; while many enjoyed their stay, significant service issues impacted some guests' experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 15:04

Property Description

Luxurious Amenities
Mayfair Spring Valley boasts a fitness centre, indoor pool, and hot tub for guests to unwind and stay active during their stay. The sun terrace and garden provide a serene environment to relax and enjoy the beautiful surroundings.

Culinary Delights
Indulge in a culinary journey at the hotel's restaurant offering a variety of American, Chinese, and Indian cuisine. With vegetarian, halal, and vegan options available, there's something to satisfy every palate.

Family-Friendly Fun
Families will love the children's playground and billiards facilities, perfect for entertaining both kids and adults alike. The hotel's multilingual staff and concierge service ensure a seamless and enjoyable stay for all guests.

Experience luxury, comfort, and exceptional service at Mayfair Spring Valley. Book your stay now for an unforgettable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.2
Based on 141 reviews
Cleanliness: 8.13
Service: 8.6
Location: 8.64
Room Quality: 8.09
Amenities: 8.62
Value for Money: 7.58
Food and Beverage: 7.63
Overall Experience: 8.3
A
Adithyan • solo_traveller • in
4
Beautiful Resort, But Far From the Five-Star Experience I Expected.
Pros:

The only things I really enjoyed were the spacious room and the spa massage, which was genuinely good and relaxing. Unfortunately, apart from those two aspects, the overall experience did not quite meet my expectations.

Cons:

I would consider myself a loyal Marriott customer. Almost every vacation, I usually choose Marriott because I know what level of service and hospitality to expect. This time, I decided to try something different and experience Mayfair Resort, especially because I had heard so much about it and had high expectations. I honestly expected it to provide an experience comparable to a luxury five-star property.

Unfortunately, my experience was quite disappointing. While Mayfair certainly looks like a five star resort in photographs and advertisements, once you are actually there, the overall experience did not feel like a five-star property to me. At times, it felt closer to a three-star experience because of the service and attitude of some of the staff.

From the moment we arrived, the first impression was not great. The security guard at the entrance saw us but was busy chatting and did not seem interested in welcoming or assisting guests.

The two gentlemen in cream-coloured uniforms near the reception entrance were an exception. They were friendly, welcoming and created the kind of atmosphere you would expect when arriving at a luxury resort. Unfortunately, that level of hospitality was not consistent throughout the property.

One thing I noticed repeatedly was staff members standing around chatting in groups. It happened near the parking and drop-off area, around the restaurants, and in different parts of the resort. As a guest, seeing employees frequently gathered together and talking rather than being attentive to guests takes away from the feeling of luxury.

The room itself was very spacious, and I would give the room an 8.5/10 for its size and comfort. However, the bathroom was disappointing. There were visible stains on the bathroom wall, and the bathroom mirror was not properly clean. For a property positioned as luxury accommodation, these are details that should not be overlooked.

The restaurant service was another area that needs improvement.

2026-08-19 • via Nuitee
A
Ajay • family_with_children • in
3
not a good experience
Cons:

the food quality is not that good. break fast was not that lavish and tea was very bad. It took long time to get tea although it was being made there. We didnot even go for the hi tea next day.
Most of the things were taking time like plates ordered in room came after 1 hour when we had finished our lunch. Your golf cars were not working and many times they did not even come. Cue rod in the pool table was broken.
On the whole it was not a good experience. We have stayed in so many may fair properties and we had such wow memories but this time it was different.

2026-08-17 • via Nuitee
S
Sharma • solo_traveller • in
1
Cons:

My money got stolen from by wallet which was kept in the room!We went for breakfast and when we returned back the door was locked from inside which raised doubts in our mind.There was around 6 to 7k cash in my wallet.I don't recommend this property to anyone.We were not given any kind of compensation and the issue was also not resolved.

2026-08-16 • via Nuitee
R
rahul • family_with_children • in
4
2026-08-16 • via Nuitee
B
Bharadwaj • couple • in
10
2026-08-09 • via Nuitee
D
Das • solo_traveller • in
8
2026-08-07 • via Nuitee
W
Wansalan • solo_traveller • in
8
2026-08-04 • via Nuitee
D
Darshana • family_with_children • in
9
2026-07-23 • via Nuitee
D
Das • extended_group • in
10
2026-07-22 • via Nuitee
S
Sujata • extended_group • in
8
Cons:

Very poor service of receptionist.

2026-07-20 • via Nuitee
J
Jabin • solo_traveller • in
1
Pros:

Management falto

2026-07-20 • via Nuitee
T
tanga • family_with_children • in
3
Pros:

The location and ambience was good away from the city

Cons:

Our stay was from 5–8 July 2026, during which the management was hosting an international programme. It was evident that the resort’s services were stretched, and unfortunately, our experience was significantly compromised.
1. Food did not meet our expectations.
2. Parking and buggy service were highly inefficient. The parking area is quite far from the cottages, and getting a buggy was unnecessarily time-consuming. We had to call the reception, wait around 10 minutes, then go outside to inform the security staff, followed by another 10-minute wait.
3. If guests are expected to park their own vehicles, the minimum level of hospitality should be for a concierge to collect the luggage from the car, especially in the scorching heat.
4. Although Wi-Fi was available, the internet speed was far too slow. Videos kept buffering, and the claimed 30 Mbps simply wasn’t adequate.
5. We experienced frequent power cuts, which repeatedly interrupted our stay and when watching any programme.
6. Visiting the Hilltop was unnecessarily difficult. The buggy service was again slow both while going and returning. To make matters worse, my two young daughters and I were asked to sit at the back of the Innova so that some of your staff could occupy the front seats. That was disappointing and inappropriate. Frankly, there was little at the Hilltop to justify the effort. Since Cottage 3403 already had a private pool, there was nothing additional to look forward to there. The children’s play area also needs significant improvement if it is to be promoted as a family-friendly attraction.
7. The presence of uniformed police personnel at almost every corner of the property made the atmosphere feel more hostile than relaxing. My children felt uncomfortable, and we avoided exploring much.
8. The mini bar was empty despite being advertised. At the very least, it should have been stocked with a few beverages, chocolates, and nuts.
If I ever consider visiting agn, it wud be for cottage pool!

2026-07-19 • via Nuitee
J
Jabin • couple • in
1
2026-07-18 • via Nuitee
K
Kalavatiya • family_with_children • in
9
It was amazing stay at Mayfair Guwahati
Pros:

Location and overall appearance of the property

Cons:

Cleanliness around the pool and washroom around the pool

2026-07-13 • via Nuitee
R
Ruby • family_with_children • in
8
2026-07-10 • via Nuitee
K
K.muti • solo_traveller • in
9
Pros:

Love it

2026-07-10 • via Nuitee
R
Ruby • couple • in
8
2026-07-10 • via Nuitee
N
Neepjyoti • solo_traveller • in
10
2026-07-06 • via Nuitee
M
Meheck • couple • in
10
will come again and again
Pros:

Beautiful - way better than what they share - must give 100 stars

Cons:

absolutely everything was wow - stay staff cleanliness food spa spaces

2026-07-06 • via Nuitee
K
Karan • couple • in
10
2026-07-02 • via Nuitee