Edgewater Hotel and Conference Center

Hotels
8.2 (688 reviews)
402 River Road , Gatlinburg , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean, well-maintained rooms
Friendly staff
Great location near attractions
Cons:
Issues with room cleanliness
High parking fees
Problems with amenities like elevators and water pressure

Categories

Cleanliness
7.53
Several reviews mentioned cleanliness issues, including bugs found in the room. Needs improvement.
Service
9
The majority of reviews praised the staff for their friendliness and overall service quality.
Location
8.54
Numerous reviews highlighted the great location close to attractions, though parking was a concern.
Room Quality
7.99
While some enjoyed their rooms, issues like low water pressure were noted.
Amenities
8.02
Amenities such as the parking situation and outdated pools were criticized.
Value for Money
7.48
Guests expressed dissatisfaction with the parking fees, which impacted perceived value.
Food and Beverage
8.53
Positive comments were made about breakfast, though overcrowding was an issue during busy times.
Overall Experience
8.5
Overall, guests enjoyed their stay despite some significant complaints with cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:27

Property Description

Inviting Accommodations
The Edgewater Hotel and Conference Center in Gatlinburg, Tennessee, boasts comfortable rooms equipped with modern amenities like a flat-screen TV, microwave, and refrigerator. Guests can also enjoy scenic views from their private balcony.

Relaxation and Recreation
Unwind in the half-outdoor, half-indoor pool or soothe your muscles in the hot tub at this hotel. Stay active at the fitness center or explore the nearby Great Smoky Mountains.

Convenient Location
Situated just minutes away from popular attractions like Ripley's Aquarium and the Space Needle, this hotel offers easy access to the best of Gatlinburg. Book your stay now and make unforgettable memories at the Edgewater Hotel and Conference Center.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 688 reviews
Cleanliness: 7.53
Service: 9
Location: 8.54
Room Quality: 7.99
Amenities: 8.02
Value for Money: 7.48
Food and Beverage: 8.53
Overall Experience: 8.5
M
Madhan • family_with_children • us
1
I have stayed in this property few times, but this time room we’ve got is not clean and bad odor. Top of this there is a
Pros:

Location and near to attractions

Cons:

Not clean and bad smell in the room, bugs biting

2026-07-11 • via Nuitee
K
Kristine • family_with_children • us
9
Would definitely stay again.
Pros:

The location

Cons:

It was a bit outdated. Parking was bad.

2026-07-11 • via Nuitee
D
David • couple • us
10
2026-07-11 • via Nuitee
E
Elke • couple • de
8
2026-07-11 • via Nuitee
J
James • solo_traveller • us
9
2026-07-10 • via Nuitee
A
Amanda • solo_traveller • us
8
Kids with families love the pool
Pros:

We stay at the Edgewater for the pools.

Cons:

I didn't like that I was charged 2x. Charged 1x by Booking.com and another charge upon check in where the staff insisted I had not paid.

Also, breakfast seemed lacking. They had no brown sugar or raisins for oatmeal. No cream cheese for bagels.

2026-07-10 • via Nuitee
J
Jazmin • couple • us
10
2026-07-10 • via Nuitee
M
Myra • couple • us
9
Overall it was good.
Pros:

Location was great!

Cons:

I didn’t like the fact that we had to pay extra for parking at a property we were already paying to stay at. Elevator was very slow and ice machine was out of service on our floor the majority of our stay.

2026-07-09 • via Nuitee
C
Chad • couple • us
10
I thought everything was great! Very clean and comfortable..
Pros:

I liked the location easy to get around town

Cons:

Parking garage parking spots are to small . Only good for small vehicles!

2026-07-08 • via Nuitee
G
Glenn • couple • us
10
2026-07-07 • via Nuitee
J
Josh • family_with_children • us
9
All in all best location and good price
Pros:

Location was great, food was great, staff was friendly and helpful.

Cons:

The toilet didn’t flush great which made it clog easily. They did leave a plunger for me when I asked. Also the hair dryer in the room was broke and they said that they would bring a new one up but it never arrived. They were busy though with it being 4th of July weekend. The parking is not free anymore like last time we stayed so when booking you need to calculate an additional nightly charged.

2026-07-07 • via Nuitee
J
Jessica • couple • us
9
Pros:

That the river is beside the hotel, rooms were great, great view, parking was great

Cons:

How long the elevator took, the breakfast sucked, how small the pool area was

2026-07-07 • via Nuitee
H
Heydi • couple • us
10
Céntrico la comida muy buena y la amabilidad del personal todo es excelente
Pros:

Todo

Cons:

Nada

2026-07-07 • via Nuitee
A
Aletha • solo_traveller • us
10
Pros:

The staff was friendly and helpful the views were great

Cons:

The vending machines didn't take debit cards

2026-07-06 • via Nuitee
S
Sherri • extended_group • us
10
Pros:

In town - everything walking distance.

Cons:

Elevator

2026-07-06 • via Nuitee
R
Roger • solo_traveller • us
8
2026-07-06 • via Nuitee
H
Heather • solo_traveller • us
8
Pros:

Location was great, so convenient

2026-07-06 • via Nuitee
B
Barbara • solo_traveller • us
5
Fair stay
Pros:

The location is perfect for going to Gatlinburg. The rooms had a nice balcony.

Cons:

There were bugs in the room. The ice machine did not work.

2026-07-06 • via Nuitee
B
Benito • solo_traveller • us
8
2026-07-06 • via Nuitee
M
Missi • couple • us
8
2026-07-06 • via Nuitee