Woodlands Hotel, BW Signature Collection

Hotels
BW Signature Collection by Best Western
8 (2573 reviews)
13 Panmure Terrace , Dundee , gb

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Cons:
Noise in rooms
Temperature issues

Categories

Cleanliness
7.89
Clean and well-maintained rooms, with some mentions of minor issues.
Service
8.86
Staff consistently described as friendly, helpful, and accommodating.
Location
7.9
Convenient location, though some negative aspects mentioned regarding distance to city center.
Room Quality
7.35
Rooms were mostly clean and comfortable, but some guests mentioned issues like noise and temperature.
Amenities
7.88
Good amenities with some facilities not utilized by all guests.
Value for Money
7.84
Generally considered good value, though some comments about specific items felt overpriced.
Food and Beverage
8.39
Food options highly praised, particularly breakfast and specific dishes.
Overall Experience
7.86
A positive overall impression with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 18:57

Property Description

Luxurious Amenities and Leisure Club
The Best Western Woodlands Hotel, a former mansion house, boasts a luxurious indoor leisure club with a 12.5m pool and various relaxing facilities. Guests can indulge in massage treatments, reflexology, and acupressure provided by professional masseuses.

Individually Designed En Suite Bedrooms
With 65 uniquely designed en suite bedrooms, this hotel offers peace and privacy. Each room is equipped with modern comforts, including free WiFi, ensuring a comfortable stay for every guest.

Convenient Location and Nearby Attractions
Situated near Broughty Ferry, the hotel is surrounded by landscaped gardens and offers ample free parking. Guests can easily explore nearby attractions such as Carnoustie Golf Links, St. Andrews, and the V&A Dundee, making it an ideal choice for leisure and business travelers alike.

Book your stay at the Best Western Woodlands Hotel for a luxurious and convenient experience.

Important information:

When booking 5 rooms or more, different policies and additional supplements will apply.

Please note, due to rising costs From March 6th 2023 admittance to the leisure club will be £10 per adult and £5 per child (aged 5-16) under 5 's are free per day for residents.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 2573 reviews
Cleanliness: 7.89
Service: 8.86
Location: 7.9
Room Quality: 7.35
Amenities: 7.88
Value for Money: 7.84
Food and Beverage: 8.39
Overall Experience: 7.86
H
harkesh couple gb
8
lovely
Pros:

The breakfast was nice

Cons:

everything was fine

2026-06-13 via Nuitee
K
Kathy couple gb
10
2026-06-13 via Nuitee
G
George couple gb
10
Had everything that I needed for my stay
Pros:

Excellent

Cons:

Had everything I needed and location

2026-06-13 via Nuitee
L
Lewis solo_traveller gb
8
Pros:

Staff were lovely and food was nice.

Cons:

Hotel is a bit tired and could be doing with some modernisation. For my overnight stay it was fine for the price.

2026-06-10 via Nuitee
A
Allan couple gb
8
Comfy
Pros:

Our stay was fine room comfortable, staff were friendly breakfast was very good, good choice and quite adequate

Cons:

Only disadvantage to room is I have difficulty with stairs and we had 3 flights of stairs to get to our room. Going up is fine its coming down is problem

2026-06-09 via Nuitee
E
Eileen solo_traveller gb
8
2026-06-09 via Nuitee
F
frank solo_traveller ie
9
2026-06-08 via Nuitee
P
Paul solo_traveller gb
6
Adequate
Pros:

Location worked for me. Car parking is plentiful close to reception.

Cons:

Lack of choice for vegan food. First morning I mentioned to staff that beans under the same lid as black puddings meant that the beans were meat contaminated by black pudding sweat. No change though the following mornings.

Spa facilities were charged extra which isn't made clear when booking

2026-06-07 via Nuitee
J
Jade solo_traveller gb
9
Would definitely stay again
Pros:

Comfortable, friendly staff, accommodated needs request

Cons:

Room was very stuffy and hot even with window open and fan on but this is out with the control of the staff

2026-06-07 via Nuitee
S
Susan solo_traveller gb
7
2026-06-07 via Nuitee
D
Debbie solo_traveller gb
7
Pros:

Plenty of parking immediately outside the hotel.

Cons:

Scaffolding around my part of the hotel up which anyone could have climbed and gained access to the room via open window which I could not close! Single room bed was appallingly hard - reminded me of boarding school / barrack room beds in which I’ve slept.

2026-06-07 via Nuitee
C
Christine couple gb
10
2026-06-06 via Nuitee
J
Jill couple au
6
Pleasant bit could have been better
Pros:

The location
The pool / spa area
The food

Cons:

Paying to use the pool and spa
The shower pressure was terrible
The air con did not cool the room - possibly air filters needed cleaned, the room was hot and stuffy
No lift to top level with heavy cases
The iron board was bend and did not stand level

2026-06-05 via Nuitee
S
Sheila couple gb
9
2026-06-04 via Nuitee
L
Linsey solo_traveller gb
9
2026-06-04 via Nuitee
D
DAVID TERRY couple gb
8
Pros:

ALL

2026-06-04 via Nuitee
H
Howieson couple gb
9
2026-06-03 via Nuitee
M
McAnearney solo_traveller gb
1
Pros:

Good location

Cons:

Temperature in the room was ridiculously warm - staff response was 'it gets like that in summer and it's too much of an expense to install air con' Temperature was cooler outside!
The basic fan in the room only circulates air, it does es not cool the room. Also, the fan is noisy, so it is impossible to sleep with it on, and hotel staff's only suggested resolution is another fan! Tried opening windows but then had noise from other guests in the area below
There was a wedding on at the time of our stay and we were also disturbed by the nouse of music from the venue up to midnight
Raised all of the above with hotel staff and no resolution was offered (other than another noisy fan)
Hotel advertises itself as a signature hotel and spa. Given the basic facilities in the rooms, the price charged is not value for money. You also have to pay extra to use any of the spa facilities

2026-06-03 via Nuitee
L
Lisa solo_traveller ch
4
Pros:

Das Spa und das Gym müssen renoviert werden

2026-06-02 via Nuitee
L
Liz Garden family_with_children gb
8
The staff were very welcoming and I had a very pleasant stay.
Pros:

Seamless checkin and checkout

Cons:

Alerted staff that there was an unpleasant smell both outside and inside my room.
There was scaffolding outside my room so perhaps it was related to building works but it really wasn't nic.

2026-06-01 via Nuitee