Woodlands Hotel, BW Signature Collection

Hotels
BW Signature Collection by Best Western
8 (2619 reviews)
13 Panmure Terrace , Dundee , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Cons:
Noise in rooms
Temperature issues

Categories

Cleanliness
7.89
Clean and well-maintained rooms, with some mentions of minor issues.
Service
8.86
Staff consistently described as friendly, helpful, and accommodating.
Location
7.9
Convenient location, though some negative aspects mentioned regarding distance to city center.
Room Quality
7.35
Rooms were mostly clean and comfortable, but some guests mentioned issues like noise and temperature.
Amenities
7.88
Good amenities with some facilities not utilized by all guests.
Value for Money
7.84
Generally considered good value, though some comments about specific items felt overpriced.
Food and Beverage
8.39
Food options highly praised, particularly breakfast and specific dishes.
Overall Experience
7.86
A positive overall impression with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 18:57

Property Description

Luxurious Amenities and Leisure Club
The Best Western Woodlands Hotel, a former mansion house, boasts a luxurious indoor leisure club with a 12.5m pool and various relaxing facilities. Guests can indulge in massage treatments, reflexology, and acupressure provided by professional masseuses.

Individually Designed En Suite Bedrooms
With 65 uniquely designed en suite bedrooms, this hotel offers peace and privacy. Each room is equipped with modern comforts, including free WiFi, ensuring a comfortable stay for every guest.

Convenient Location and Nearby Attractions
Situated near Broughty Ferry, the hotel is surrounded by landscaped gardens and offers ample free parking. Guests can easily explore nearby attractions such as Carnoustie Golf Links, St. Andrews, and the V&A Dundee, making it an ideal choice for leisure and business travelers alike.

Book your stay at the Best Western Woodlands Hotel for a luxurious and convenient experience.

Important information:

When booking 5 rooms or more, different policies and additional supplements will apply.

Please note, due to rising costs From March 6th 2023 admittance to the leisure club will be £10 per adult and £5 per child (aged 5-16) under 5 's are free per day for residents.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 2619 reviews
Cleanliness: 7.89
Service: 8.86
Location: 7.9
Room Quality: 7.35
Amenities: 7.88
Value for Money: 7.84
Food and Beverage: 8.39
Overall Experience: 7.86
D
Dave solo_traveller gb
7
2026-07-04 via Nuitee
S
Sylvia couple gb
5
2026-07-04 via Nuitee
C
Claire solo_traveller gb
6
Average.
Pros:

Average. Nice location. Bar area inside nice. Large room.

Cons:

Beer garden more of a terrace with worn out furniture.
Room was large but stained carpet, no bottled water left in room.
Evening meal was at average. Breakfast poor, cooked items were dry, croissants dry.

2026-07-03 via Nuitee
U
Urs solo_traveller ch
8
2026-07-03 via Nuitee
B
Brian solo_traveller gb
4
Very disappointing and unpleasant, I will not return.
Pros:

The Hotel location and facilities are fine.

Cons:

There are 'rules' in place which the staff are inflexible about; for example the time one is allowed to book to sit for breakfast. I was deeply upset by the manner in which I was permitted to choose my sitting. I was asked when I thought I might want to join which I gave as 07:15, this was rebuffed rudely and I was told I could choose 07:00 or 07:20. That's how it's done here!!
I then made the serious mistake the following evening by not booking a time for dinner, and when I arrived at the dining room I was again 'told off' and rather than being asked politely to wait until a table could be made available, I was rudely told to go away for half an hour. This was while standing in a deserted dining room. When I was permitted to take my table it was located in another adjacent room, with a view of several empty tables that didn't fill during the time I ate.
My room was located in the very top of the Hotel and, I felt, was seriously in need of refurbishment. The bathroom seemed to be clean but the shower cubicle was very small and was 'sealed' with an ill fitting, unpleasantly smelling nylon curtain. There was a rather poorly written, and rude, notice about the towels and room cleaning; to the effect that it was not the Hotel's intention to clean the room nor replace towels or change the bed during my stay. Incidentally four nights duration.
These events have made me ensure never to return to this Hotel and I would, if asked, say exactly what I found.

2026-07-03 via Nuitee
J
Jan couple gb
10
Convenient location free parking staff excellent
2026-07-02 via Nuitee
E
Eleanor couple gb
7
Pros:

Excellent breakfast. Lots of choice.
Bathroom not cleaned during the week only bins emptied and towels replaced!!

2026-07-01 via Nuitee
J
Jurga family_with_children no
7
2026-07-01 via Nuitee
I
Ion couple gb
10
Recommend 100%
Pros:

Very beautiful place, comfortable and staff friendly

2026-07-01 via Nuitee
M
Martin family_with_children gb
8
2026-06-30 via Nuitee
I
Iain solo_traveller gb
8
2026-06-30 via Nuitee
S
stephen solo_traveller gb
8
2026-06-30 via Nuitee
S
Sue couple gb
7
Only stayed one night so didn’t get chance to use all the facilities. Bed was very comfortable but bathroom needs updati
Pros:

Good location

Cons:

Bar area seating wasn’t very comfortable

2026-06-30 via Nuitee
C
Cheryl couple gb
10
Comfortsble .Good facilities.Friendly staff
Pros:

Great location.
Lovely friendly staff

2026-06-30 via Nuitee
S
SHIRAZ solo_traveller es
10
Pros:

Nice place to rest

Cons:

Nothing

2026-06-29 via Nuitee
A
Allan couple gb
7
Nice location, breakfast could be better, bar prices could be more visual
Pros:

Nice location

Cons:

Too warm inside

2026-06-29 via Nuitee
B
Bruce solo_traveller gb
9
2026-06-29 via Nuitee
V
Victor solo_traveller gb
9
Pros:

The location

Cons:

Nothing, everything was ok

2026-06-28 via Nuitee
L
Louise solo_traveller gb
7
Pros:

My 7 year old daughter has celiac disease and staff went out of their way to accomodate her at dinner and breakfast service, there was evem sticky toffee pudding gluten free and safe for her to eat.

Cons:

The bed was too hard and didn't get a good nights sleep.

2026-06-28 via Nuitee
S
Stewart family_with_children gb
8
2026-06-27 via Nuitee