Mercure Ponta Delgada Azores

Hotels
•
Mercure
9.3 (455 reviews)
Rua Machado dos Santos 82 , Ponta Delgada , pt

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Coffee quality could be improved
Parking may be limited in peak season

Categories

Cleanliness
9.28
Very clean and well-maintained hotel with friendly staff.
Service
9.75
Staff is very helpful, professional, and attentive.
Location
9.79
Fantastic location in the city center, ideal for exploring.
Room Quality
9.24
Rooms are comfortable, new, and well-equipped.
Amenities
9.27
Great amenities including a spa, pools, and wellness facilities.
Value for Money
9.23
Very good value considering the quality of services and facilities.
Food and Beverage
8.28
Breakfast offerings are good, but some items like the coffee need improvement.
Overall Experience
9.55
An excellent hotel experience overall with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 08:54

Property Description

Luxurious Accommodations
Indulge in air-conditioned rooms with modern amenities and a private bathroom. Each room is furnished with a comfortable desk and a safety deposit box for your convenience.

Relaxation and Recreation
Enjoy a year-round outdoor pool, indoor pool, sauna, and hammam for ultimate relaxation. The hotel also offers a shared lounge for guests to unwind in.

Convenient Services
Start your day with a delicious buffet or continental breakfast. Benefit from 24/7 multilingual reception staff, providing guidance in German, English, Spanish, and French. Take advantage of available bike and car hire services for exploring the beautiful surrounding area.

Experience luxury and comfort at Mercure Ponta Delgada Azores!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 455 reviews
Cleanliness: 9.28
Service: 9.75
Location: 9.79
Room Quality: 9.24
Amenities: 9.27
Value for Money: 9.23
Food and Beverage: 8.28
Overall Experience: 9.55
S
Silvia • couple • us
10
We loved the location, the friendly staff, the room, the excellent breakfast, everything.
Pros:

the staff was very welcoming. They were helpful in storing our luggage since our flights were delayed and then canceled. They went above and beyond to help us.

Cons:

nothing

2026-07-10 • via Nuitee
A
anna maria • couple • it
9
2026-07-10 • via Nuitee
G
Gérard • solo_traveller • fr
10
2026-07-08 • via Nuitee
M
Michael • family_with_children • us
10
Awesome
Pros:

Beautiful spacious

Cons:

N/a

2026-07-06 • via Nuitee
S
Simon • couple • ch
9
Grossartige Location für Sao Miguel
Pros:

Super Lage, hervorragender Standard

Cons:

Die Mitarbeiter wirkten teils sehr unmotiviert

2026-07-05 • via Nuitee
A
Alexander • family_with_children • ru
9
2026-07-04 • via Nuitee
I
Ikram • solo_traveller • nl
10
Pros:

Centraal, groot hotel, faciliteiten zijn top waar je gratis gebruik van kan maken zoals zwembad binnen en welness.

Cons:

Eigenlijk niks.

2026-07-04 • via Nuitee
I
Inês • couple • pt
8
2026-07-04 • via Nuitee
M
Max • solo_traveller • at
10
The hotel is perfectly located in the city center, and the staff are exceptionally friendly and helpful.
2026-06-30 • via Nuitee
D
Dina • couple • us
10
Exceptional and welcoming front desk staff!
Pros:

Very clean. Great value. Exceptional staff especially Beatriz and Paulo!

2026-06-29 • via Nuitee
K
kiet nhi • solo_traveller • ch
10
Pros:

Der Standort war perfekt für uns

2026-06-28 • via Nuitee
M
Maria Fatima • couple • pt
9
2026-06-28 • via Nuitee
E
Eva • solo_traveller • es
9
Ubicación y comodidad
Pros:

Habitación muy cómoda y limpia. Desayuno excelente. Ubicación perfecta.

Cons:

Agua de la piscina del spa fría. Sauna seca y húmeda desconectada, había que esperar a que se calentaran.

2026-06-27 • via Nuitee
K
Kristina • solo_traveller • at
10
Pros:

Frühstück war super. Lage perfekt.

Cons:

Wir haben fast immer einen Parkplatz bekommen, aber es gibt zu wenig Parkplätze und wir mussten einmal auf der Straße parken.

2026-06-27 • via Nuitee
G
Georgia • solo_traveller • ca
10
Excellent location!
Pros:

We loved this hotel as it is very centrally located to town and to the water as well as being close to the airport. There are many restaurants, cafes and bars closeby.
The front desk staff are very patient and helpful. We were even able to check in a bit early as we were thankful for after arriving on an overnight flight. The front desk is available 24 hours a day.
The morning breakfast was excellent and varied. Everything is replenished and well presented. There are a variety of seats inside and out to enjoy breakfast.
The room was very clean with with a walk in shower and furniture is well appointed .
The pool area is lovely outside as well as the indoor pool and sauna.
We would definitely stay here again.

Cons:

Nothing.

2026-06-27 • via Nuitee
R
Robin • couple • at
9
Pros:

Alles bestens, vielen Dank für den schönen Aufenthalt.

2026-06-26 • via Nuitee
S
Scotti • couple • it
9
2026-06-25 • via Nuitee
M
Michael • solo_traveller • gb
8
2026-06-25 • via Nuitee
M
Marco • couple • pt
10
2026-06-25 • via Nuitee
H
hub • solo_traveller • nl
10
Pros:

Uitgebreid omtbijt

Cons:

Niet. Het was supergoed

2026-06-24 • via Nuitee