Mercure Ponta Delgada Azores

Hotels
•
Mercure
9.2 (553 reviews)
Rua Machado dos Santos 82 , Ponta Delgada , PT
+351296102424

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Central, convenient location for shops, restaurants, waterfront and airport
Friendly and helpful staff (reception and restaurant frequently praised)
Clean hotel and well-maintained facilities
Comfortable, spacious rooms with good beds
Excellent breakfast with wide variety
Indoor and outdoor pools, sauna and spa available
Good value for price / reasonable rates
Free parking available (but limited)
Cons:
Parking is limited and can be confusing to find
Occasional unfriendly or inattentive staff at breakfast and bar
Steam room sometimes unavailable
Shower cabin design leaks and floors get wet
Some rooms affected by external AC unit noise
Evening menu could be more extensive

Categories

Cleanliness
9.4
Multiple reviews explicitly mention the hotel as clean and well maintained (rooms and spa reported as clean).
Service
9.3
Staff frequently described as friendly and helpful (notable positive mentions at reception and restaurant), though a few comments cite less attentive or unfriendly breakfast/bar staff.
Location
9.5
Repeatedly praised as central, ideal for walking to shops, restaurants, waterfront and close to the airport; however parking can be limited/confusing.
Room Quality
9.1
Rooms called spacious and comfortable with good beds; a few practical issues noted (shower cabin leaking/wet floor, noise from external AC unit for some rooms).
Amenities
9
Spa, indoor/outdoor pools, sauna and steam room are available and generally well maintained, though steam room was reported as sometimes unavailable and spa area described as small but sufficient.
Value for Money
9.2
Guests noted very reasonable pricing and satisfaction with what they received for the price (explicitly stated as good value in reviews).
Food and Beverage
9
Breakfast repeatedly praised for variety and quality, though one review criticizes industrial products at breakfast and another notes a limited evening menu; some staff at breakfast noted as inattentive.
Overall Experience
9.1
Overall very positive stay reports, strong praise for location, staff, breakfast and facilities with only minor issues reported (parking, occasional staff attitude, small maintenance/comfort issues).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:34

Property Description

Luxurious Accommodations
Indulge in air-conditioned rooms with modern amenities and a private bathroom. Each room is furnished with a comfortable desk and a safety deposit box for your convenience.

Relaxation and Recreation
Enjoy a year-round outdoor pool, indoor pool, sauna, and hammam for ultimate relaxation. The hotel also offers a shared lounge for guests to unwind in.

Convenient Services
Start your day with a delicious buffet or continental breakfast. Benefit from 24/7 multilingual reception staff, providing guidance in German, English, Spanish, and French. Take advantage of available bike and car hire services for exploring the beautiful surrounding area.

Experience luxury and comfort at Mercure Ponta Delgada Azores!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 553 reviews
Cleanliness: 9.4
Service: 9.3
Location: 9.5
Room Quality: 9.1
Amenities: 9
Value for Money: 9.2
Food and Beverage: 9
Overall Experience: 9.1
A
Ana • extended_group • pt
9
2026-10-29 • via Nuitee
F
Francisco • couple • es
10
Alojamiento céntrico de 10 en Ponta Delgada
Pros:

El alojamiento superó mis expectativas con creces. No suelo hacer comentarios de los alojamientos pero para Mercure en Ponta Delgada siento que lo necesito por el gran hotel que es y como nos trataron. Me costó mucho decidirme a la hora de buscar hotel en ponta delgada y no puedo estar más contenta por la decisión. Hotel céntrico, hay parking al menos en octubre... tiene poquitas plazas pero tienes alrededor parkings ... muy moderno para punta delgada, limpio, habitaciones espaciosas, desayuno riquísimo, piscina climatizada con sauna y sin olvidar de mencionar a Rafael que sabe español y su ilusión es visitar ibiza...que nos trató de 10 en el restaurante. No te lo pienses

Cons:

todo perfecto

2026-10-29 • via Nuitee
B
Bettina • family_with_children • at
9
2026-10-28 • via Nuitee
M
Marco & Jennifer • couple • ca
9
Modern comfortable stay in a great location at a very reasonable price
Pros:

Comfortable modern room with comfortable bed and great location

Cons:

Steam room not on (you can ask if you plan ahead)

2026-10-28 • via Nuitee
L
Laurence • couple • fr
9
Pros:

Tout était très bien

Cons:

Rien

2026-10-26 • via Nuitee
C
Cabral • couple • pt
10
2026-10-26 • via Nuitee
S
Sonnerl • couple • de
9
Pros:

Zentrale Lage, Premium Zimmer mit schönem Blick auf die Altstadt und den Hafen, schöner Spa-Bereich, wenn auch klein (aber ausreichend), kostenloser Parkplatz für Mietwagen, regionale Speisen beim täglich wechselnden Frühstück

Cons:

Personal beim Frühstück teils unfreundlich und unaufmerksam

2026-10-24 • via Nuitee
E
Ella • solo_traveller • il
10
Pros:

My stay here was great, the staff is very friendly and helpful
They have outside pool, indoor one, sauna and steam room, all well maintained and clean
The breakfast was great, fresh and with large variety
Perfect location and parking

2026-10-23 • via Nuitee
L
Lucie • solo_traveller • ca
9
2026-10-23 • via Nuitee
G
Gabriela • couple • pl
9
Świetny hotel
Pros:

Dobre śniadanie i świetnej jakości kosmetyki.

2026-10-20 • via Nuitee
A
Ana Paula • couple • pt
9
2026-10-20 • via Nuitee
K
Kaja • solo_traveller • pl
9
Pros:

The room itself and restaurant.

Cons:

Parking - dificult to find, if you arrive you need to park somewhere even to ask where the parking is and it is very confusing.

2026-10-18 • via Nuitee
M
Mihovil • couple • hr
10
2026-10-17 • via Nuitee
T
Tomas • solo_traveller • lt
9
2026-10-13 • via Nuitee
H
Hedva • couple • il
10
Pros:

המיקום מעולה אבל היינו ללא רכב אז קשה לי להעריך מה קורה עם רכב .
לא הספקנו להיות בבריכה .
הצוות בקבלה מצוין .

Cons:

היחס בבר המלון פחות נחמד .
כדאי לצאת לשתות בעיר .

2026-10-13 • via Nuitee
K
Kroeze • couple • nl
9
2026-10-13 • via Nuitee
T
Tomas • solo_traveller • lt
10
2026-10-13 • via Nuitee
J
Joe • couple • gb
10
Really enjoyed our stay at The Mercure, Ponta Delgado. The hotel was so convenient for the airport and a great base for
Pros:

The hotel was in an ideal central location for shops, restaurants, places of interest and the waterfront. So much to do within easy walking distance
Couldn’t fault the welcome and the attentiveness of all the staff. The room was a good size, with a very comfortable bed. We were extremely pleased that the room was impeccably serviced each day.

Cons:

The evening meal menu could have been more extensive and adventurous, although this did not bother us a we enjoy trying different local restaurants.
The air conditioning in the bar area made it a bit chilly in an evening when we returned for a drink, making it more pleasant to sit outside.

2026-10-13 • via Nuitee
M
Mikhail • couple • pt
10
Pros:

Localização, limpeza, funcionários

Cons:

Nada

2026-10-12 • via Nuitee
M
Monika • couple • at
8
Empfehlenswert
Pros:

Sehr gute Lage

Cons:

Relativ laute Umgebung

2026-10-11 • via Nuitee