Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly Staff
Good Location
Cons:
Small Rooms
Crowded Amenities

Categories

Cleanliness
8.55
Reviews indicate the hotel is very clean, with specific mentions of clean rooms.
Service
8.55
Staff were noted as friendly and helpful in several reviews.
Location
8.75
Many reviews praised the convenient location near attractions and public transport.
Room Quality
8.15
Rooms were highlighted as comfortable, but some mentioned they were small or had issues.
Amenities
8.05
Several amenities were appreciated, though some guests mentioned missing features.
Value for Money
8.45
Many guests felt they received good value, especially when rates were lower.
Food and Beverage
8.25
Breakfast was noted positively, though some guests had issues with crowds.
Overall Experience
8.45
Overall, guests expressed satisfaction with their stay despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:27

Property Description

Convenient Location
Located close to major attractions like Kumamoto Castle and Suizenji Park.

Modern Amenities
Air-conditioned rooms with flat-screen TVs and private bathrooms.

Multilingual Staff
Available around the clock to assist guests in English, Japanese, and Korean.

Experience comfort and convenience at Grids Premium Hotel Kumamoto. Book now for an unforgettable stay.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 2156 reviews
Cleanliness: 8.55
Service: 8.55
Location: 8.75
Room Quality: 8.15
Amenities: 8.05
Value for Money: 8.45
Food and Beverage: 8.25
Overall Experience: 8.45
Y
Yaling • couple • tw
8
2026-05-21 • via Nuitee
K
Katrin • solo_traveller • de
9
2026-05-21 • via Nuitee
M
Miya • solo_traveller • jp
8
2026-05-20 • via Nuitee
M
Mayumi • solo_traveller • jp
8
Pros:

ホテルのスタッフ接待は丁寧、親切で良かったです。

Cons:

ネット予約でしたがシングルの朝食付きだったのが行くとダブルで、朝食抜きになってた。朝食追加で宿泊費が上がりました。次回の予約は考えたい。

2026-05-19 • via Nuitee
公二 • solo_traveller • jp
7
2026-05-19 • via Nuitee
R
Rika Agustina • solo_traveller • id
9
Pros:

This hotel is very comfortable and close to tourist attractions.

Cons:

There isn't any

2026-05-19 • via Nuitee
L
Le-Dong • couple • tw
9
2026-05-19 • via Nuitee
グラブ • couple • jp
10
2026-05-19 • via Nuitee
Y
yanika • family_with_children • th
8
Pros:

ทำเล

2026-05-19 • via Nuitee
H
HUNG LUN • solo_traveller • tw
10
2026-05-18 • via Nuitee
A
AKIO • solo_traveller • jp
7
普通
Pros:

オシャレな部屋

Cons:

風呂の汚れが目についた

2026-05-18 • via Nuitee
M
Mary • solo_traveller • de
9
2026-05-17 • via Nuitee
M
MANAMI • solo_traveller • jp
10
2026-05-17 • via Nuitee
オカハラ • couple • jp
10
2026-05-16 • via Nuitee
C
CHINAE • couple • jp
8
2026-05-16 • via Nuitee
D
Druskininkietis • solo_traveller • lt
10
2026-05-16 • via Nuitee
P
Phil • solo_traveller • au
9
Pros:

Convenient to all shopping and easy walking distance to Castle.
Staff were very friendly and helpful and the room facilities were great.

Cons:

Beds and pillows too hard

2026-05-15 • via Nuitee
K
Kotchakron • solo_traveller • au
10
2026-05-14 • via Nuitee
A
Akinobu • couple • jp
8
2026-05-13 • via Nuitee
H
Hsiao-ting • family_with_children • tw
9
2026-05-12 • via Nuitee