Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Lift / Elevator
Laundry
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Beautiful room quality
Extensive amenities
Cons:
Staff availability issues
Difficult location access

Categories

Cleanliness
8.1
Issues with cleanliness reported, including broken amenities and unemptied trash bins.
Service
10
Standard quality for this hotel tier, though some issues were raised regarding staff availability.
Location
8.6
Close to transportation but difficult access noted due to steep paths.
Room Quality
10
Rooms are beautifully appointed and spacious, with high-end features.
Amenities
9.6
Excellent amenities including private onsen, BBQ area, and welcome drinks.
Value for Money
9.6
High value with extensive facilities for relaxation and enjoyment.
Food and Beverage
8.1
Limited food service with self-serve options and no staff present.
Overall Experience
9.6
Enjoyable stay overshadowed by some logistical challenges.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:27

Property Description

Luxurious Accommodation
Indulge in well-appointed rooms with modern amenities, including breathtaking mountain views and sleek furnishings.

Wellness Retreat
Relax and rejuvenate in our sauna and natural hot spring bath, perfect for unwinding after a day of exploring.

Convenient Location
Located near transport links such as Kowakudani Station, our hotel provides easy access to popular attractions while offering a serene retreat.

For a memorable stay surrounded by tranquility and luxury, book your stay at Rakuten STAY TERRACE Hakone Kowakudani now!

Important information:

If you would like a qualified invoice,please contact the property directly.This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

9.2
Based on 373 reviews
Cleanliness: 8.1
Service: 10
Location: 8.6
Room Quality: 10
Amenities: 9.6
Value for Money: 9.6
Food and Beverage: 8.1
Overall Experience: 9.6
A
avigail • family_with_children • il
10
פינוק של ממש
Pros:

החדר מפנק במיוחד, מאובזר בכל טוב!

Cons:

חבל שלא יכולנו להישאר יותר
אני הייתי מעדיפה שיהיה צוות זמין במלון עצמו אבל תכל׳ס הסתדרנו גם בלי

2026-09-19 • via Nuitee
R
Rebekah • couple • au
10
Exceeded our expectations - immaculate Aparthotel stay in Hakone
Pros:

Rakuten Stay Terrace truly exceeded our expectations. The property, grounds and room were immaculate, complete with modern comforts that compliment the beautiful surroundings. The in-room hot spring bath was a highlight for us and the space had everything you need to rest comfortably after long days of hiking/discovering Hakone. A fully equipped kitchen and a choice of a projector or large flat screen tv to use was great. The washing machine was also incredibly helpful - why would you need your towels changed when you have one at your convenience?! Even though it's an entirely contactless stay, it was still a smooth check-in and check-out process. What more could you really ask for!

Cons:

Nothing at all!

2026-09-17 • via Nuitee
C
chie • solo_traveller • jp
10
Pros:

とても広くてキレイなお部屋で、飲み物食べ物サービスがあり、大変良かったです!

2026-09-14 • via Nuitee
C
Chris • extended_group • us
10
BEST PLACE EVER
Pros:

Spa inside the room was perfect

Cons:

No on site staff

2026-09-14 • via Nuitee
T
tsubasa • family_with_children • jp
9
2026-09-09 • via Nuitee
B
Bastien • couple • fr
7
Pros:

La chambre est très spacieuse et les bains sont agréables.

Cons:

Dans le bain intérieur, on peut voir quelques traces de moisissures, se former sur la baignoire et sur les murs. L’hôtel est un peu isolé de tout si vous n’êtes pas véhiculé.

2026-09-09 • via Nuitee
S
Saleh • couple • kw
10
2026-09-08 • via Nuitee
O
Oriya • couple • il
10
Pros:

Amazing place!!! Huge room, really really comfortable beds! There is a private onsen in the room and a foot onsen, there is also a sauna. Everything is perfect and really fun and cozy. The apartment was really clean and had everything and everything you need to cook and the equipment you need. Perfect, great location, very convenient parking. Check-in is very simple and really uncomplicated. We will definitely come back again!

2026-09-08 • via Nuitee
J
JAKOB • couple • fr
10
Un belle parenthèse
Pros:

Le confort de l’appartement, la tranquillité un peu tout - il y a des stations de bus et une gare à côté sincèrement super quand tu rentres en fin de journée tu peux regarder un film sur l’énorme télévision c’est très chaleureux

Cons:

Pas grand chose

2026-09-07 • via Nuitee
J
juh_y • family_with_children • jp
6
Pros:

設備が充実していた

Cons:

カビっぽい臭いが部屋に染み付いていた。また、夜部屋に戻るとバーベキューの臭いが部屋に充満していた。近くの部屋でやっているベランダバーベキューの臭いだと思う。

2026-09-05 • via Nuitee
C
Christina • family_with_children • gr
10
Pros:

Perfect location, perfect facilities

2026-09-03 • via Nuitee
A
Akiko • solo_traveller • jp
10
2026-08-31 • via Nuitee
A
Alex • couple • us
10
2026-08-30 • via Nuitee
S
SAORI • family_with_children • jp
10
満足でした。
Pros:

設備が本当に良かった。

Cons:

朝ごはんの写真掲載などあると良かったです。
でも美味しかったです。

2026-08-24 • via Nuitee
A
AZUSA • solo_traveller • jp
10
2026-08-24 • via Nuitee
U
Usui • solo_traveller • jp
9
2026-08-22 • via Nuitee
H
Hector Aureliano • solo_traveller • mx
9
Pros:

Las instalaciones, las aguas termales en la habitación, la limpieza y que la habitación tenía todo lo que puedas ocupar y mas.

Cons:

Que en mi estancia nunca vi personal del hotel, todo es por medios electrónicos

2026-08-22 • via Nuitee
N
Narumi • extended_group • jp
10
2026-08-20 • via Nuitee
C
Cinthia • solo_traveller • br
8
Pros:

O apartamento é absolutamente lindo, o onsen para os pés é sensacional. Tem comida e bebida de boas vindas, achamos bem legal. Tem até telescópio no quarto, mas infelizmente o tempo não estava bom para usarmos.

Cons:

Nos deram a senha errada para entrarmos. Tivemos que falar com uma pessoa pelo tablet na entrada no prédio e foi um pouco trabalhoso. Também achamos desagradável não ter onde deixar malas no check in ou check out, se não tem pessoas no local, poderiam ao menos ter lockers para uso dos hóspedes.

2026-08-19 • via Nuitee
J
JOSE LUIS • family_with_children • es
10
Increíble apartamento con todas las comodidades
Pros:

Increíble apartamento con sauna y omsen privado en la habitación , todo tipo de detalles , pijamas , comida y bebida de menbresia , telescopio , barbacoa , proyector etc ,una gran experiencia

Cons:

Todo perfecto

2026-08-19 • via Nuitee