Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Terrace
BBQ facilities
Lift / Elevator
Sauna
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Beautiful room quality
Extensive amenities
Cons:
Staff availability issues
Difficult location access

Categories

Cleanliness
8.1
Issues with cleanliness reported, including broken amenities and unemptied trash bins.
Service
10
Standard quality for this hotel tier, though some issues were raised regarding staff availability.
Location
8.6
Close to transportation but difficult access noted due to steep paths.
Room Quality
10
Rooms are beautifully appointed and spacious, with high-end features.
Amenities
9.6
Excellent amenities including private onsen, BBQ area, and welcome drinks.
Value for Money
9.6
High value with extensive facilities for relaxation and enjoyment.
Food and Beverage
8.1
Limited food service with self-serve options and no staff present.
Overall Experience
9.6
Enjoyable stay overshadowed by some logistical challenges.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:27

Property Description

Luxurious Accommodation
Indulge in well-appointed rooms with modern amenities, including breathtaking mountain views and sleek furnishings.

Wellness Retreat
Relax and rejuvenate in our sauna and natural hot spring bath, perfect for unwinding after a day of exploring.

Convenient Location
Located near transport links such as Kowakudani Station, our hotel provides easy access to popular attractions while offering a serene retreat.

For a memorable stay surrounded by tranquility and luxury, book your stay at Rakuten STAY TERRACE Hakone Kowakudani now!

Important information:

If you would like a qualified invoice,please contact the property directly.This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

9.2
Based on 229 reviews
Cleanliness: 8.1
Service: 10
Location: 8.6
Room Quality: 10
Amenities: 9.6
Value for Money: 9.6
Food and Beverage: 8.1
Overall Experience: 9.6
E
Erica • solo_traveller • br
10
Pros:

Our stay in Hakone was absolutely perfect! Even though it is an unmanned hotel, the check-in process was incredibly easy and seamless.
​The room was completely spotless and actually even better than what was shown in the picture: amazing design and comfort. We had a lovely, restful stay and only wished we could have stayed a bit longer. Highly recommend!

2026-05-30 • via Nuitee
L
Lucas • solo_traveller • fr
10
Pros:

Super appart hotel
Super onsen et sauna

Cons:

Loin de tout
Entrée en traversant une route très empruntée

2026-05-30 • via Nuitee
J
Johnathan • solo_traveller • au
10
2026-05-30 • via Nuitee
D
Dirk • solo_traveller • de
10
2026-05-28 • via Nuitee
R
Robert • extended_group • nl
9
2026-05-28 • via Nuitee
K
Kunal • extended_group • nl
10
2026-05-28 • via Nuitee
C
Candy • extended_group • hk
8
2026-05-27 • via Nuitee
M
Mark • couple • nz
7
2026-05-25 • via Nuitee
B
Brian • solo_traveller • us
9
2026-05-25 • via Nuitee
H
Holly • couple • gb
10
Stunning accomodation which amazing views
Pros:

This property is stunning! The rooms were super spacious and the private onsen was amazing. We had a first floor room so had a garden which was very picturesque.

2026-05-25 • via Nuitee
E
Eun Yong • couple • au
9
2026-05-24 • via Nuitee
B
Ben • couple • il
9
2026-05-24 • via Nuitee
A
ASUKA • family_with_children • jp
8
普通
Pros:

テレビが大きかった　

Cons:

アメニティーが無い　

2026-05-24 • via Nuitee
L
Lilla • family_with_children • hu
10
2026-05-23 • via Nuitee
T
Tamer • extended_group • tr
9
Veru nice
Pros:

All facilities are good

2026-05-21 • via Nuitee
G
Gary • family_with_children • us
9
2026-05-21 • via Nuitee
G
Guler • extended_group • tr
10
2026-05-21 • via Nuitee
T
tsz shan • family_with_children • hk
9
非常舒適 適合一家人度假
Pros:

非常大 裝修華麗乾淨
非常舒服 自助checkin也快捷方便
很近著名景點：大涌谷 強羅公園 箱根神社
雪櫃有很多免費飲品零食提供 甚至有多種酒精
桑拿房間 溫泉很舒服
洗衣機有乾衣功能 很好
超級適合帶小孩家庭 空間大能到處跑

Cons:

地點稍偏僻 沒便利店、超級市場
廚房設備完善但沒有油鹽等基本調味料
剛進去房間 桑拿房水蒸氣很嚴重
水簾洞一樣 長期開抽氣扇比較好
陽台衛生比較差

2026-05-20 • via Nuitee
R
Rika • couple • jp
10
2026-05-19 • via Nuitee
A
Andrea • solo_traveller • mx
8
2026-05-18 • via Nuitee