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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Family rooms
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Garden
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Massage services
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Spa/wellness center
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Table tennis
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Babysitting/child services
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Billiards
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Board games/puzzles
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Beachfront
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Concierge service
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Wheelchair accessible
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Kid meals
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Pool with view
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Electric vehicle charging station
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Toilet with grab rails
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Private beach area
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Kid-friendly buffet
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Lower bathroom sink
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Plunge pool
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Hot spring bath
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Coffee Shop on site
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Shallow end
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Spa/wellness center services
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Fence around pool
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Beauty Services
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Fitness/spa locker rooms
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Manicure
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Pedicure
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Beach
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Indulge in air-conditioned rooms with modern amenities, private balconies, and stunning views of Damai Beach.
Exciting Recreational Activities
Relax by the outdoor swimming pool, work out at the fitness centre, or enjoy a game of table tennis. Venture to the private beach area for a day of sun and sand.
Delicious Dining Options
Start your day with a delicious breakfast buffet offering a variety of American and Asian options. Unwind at the on-site restaurant or opt for convenient room service.
Book now to experience the ultimate tropical getaway at Damai Lagoon Resort!
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Prachtige ligging, heel goed restaurant, heerlijk gegeten, ontbijt overdadig en heel vriendelijk personeel. Zwembad gigantisch met uitzicht op zee
Niets
Fantastic spread available. Staff was polite and helpful.
It's all good.
Останавливались всего на 2 ночи после поездки в Национальных парк Бако. Но можно было бы остановиться здесь и подольше. Мы были с ребёнком, ему очень понравился огромный детский бассейн с горкой и прочими грибами-фонтанами, впрочем и другой бассейн ему тоже понравился, и нам тоже)) Пляж отличный, песчаный, заход в воду очень плавный, опять же с детьми удобно. Номер просторный, все удобства в порядке. Персонал тоже супер! Очень все были приветливы и гостеприимны. Ресторан с панорамным видом отличный, завтраки были там же, всё было очень достойно.
The view was beautiful, we can see the sunset from our room
Maybe can air the room before the guest check in, smell of wood.
On a aimé le confort du lit, et l emplacement de l hôtel
La nourriture, mais l hôtel a côté a un bon resto
What I liked most was the peaceful setting, friendly hospitality, and beautiful sunset scenery.
It is encouraging to see improvement efforts being made, and continued attention to facility maintenance will help elevate the resort experience.
Staffs are excellent
Food quality and menu must be improved. The resturant menu is boring with very limited choices. Breakfast is better but limited choices and hardly any vegetarian or vegan options available. Management needs to seriously consider upgrading the current resturant, and also must add a few more resturants or pop up stalls within the resort. Food hygiene was questionable, i got seriously ill by food poisoning during my stay on the very last day which was a bummer. Overall, its a good resort but requires improvement to justify the value for money.
It is wonderful, many varieties and they are all very freshly prepared. There even have Sarawak Laksa and Kolomee over the counter!
Nothing!
I love the scenic view & all staffs are very helpful, friendly.
None
The service was excellent and the lobby is beautiful - it was so nice in fact we ended up spending time there rather than in our room. One helpful staff member (Abdul Rahman) even advised us to go to the tower at the north end of the hotel to see proboscis monkeys in the mornings. The dolphin tour arranged by the hotel was also very well done. It's a great location for watching the sunset, and there is hiking nearby at Santubong National Park and Permai Resort (RM30 entry fee). Most importantly though, the beds were incredibly comfortable - my wife and I both slept extremely well.
The entire time we were there, the hallways and stairwells were never cleaned. We know this because just outside our room, there were feces, and the stains remained for the entire five nights. Also, after it rained, there were puddles in the stairwell for days, making it slippery and potentially unsafe to take the stairs. Other than that, the dinner options are poor with the hotel restaurant having mediocre food, and very few other restaurants nearby. You also can't do takeaway as they have very strict rules about outside food. The beach is beautiful, but there is nowhere to get any shade other than under the hotel structure where birds nest and there is plenty of rubbish. Likewise, the pools are nice, but good luck getting any shade on a sunny day.
The beach was easy to access and kids pool was great.
Security officer, bell boy and reception (check in & check out) was stunning and very good in their job. However restaurant staff and housekeeping team should learn from the front desk. To smile more and greet guest. Chef at egg counter I know you are busy but please choose better words in speaking because I felt like I wasn't welcome in the hotel. (horizon cafe)
Eberithing
Eberithing
The cleanliness of the property.
The breakfast spread needs to be better.
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