Damai Lagoon Resort

Hotels
8.3 (244 reviews)
Damai Lagoon Resort,Teluk Penyuk Santubong , Santubong , MY

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Cons:
Dampness in rooms
Limited food quality

Categories

Cleanliness
7.3
Some reports of dampness and issues with room cleanliness.
Service
8.8
Overall good service with a smooth check-in process, but some miscommunication during checkout.
Location
9.3
The location was highly praised, especially for the ocean view and access to nature.
Room Quality
7.8
While the rooms had nice features, there were issues with damp smells and room maintenance.
Amenities
8.3
Good amenities like a gym and entertainment options, though some were underwhelming.
Value for Money
8.3
Reasonably priced considering the location and amenities, despite some food quality issues.
Food and Beverage
7.8
Variety in food available, but some dishes lacked quality.
Overall Experience
8.8
Overall, guests enjoyed their stay with several pros outweighing the cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:15

Property Description

Luxurious Accommodation
Indulge in air-conditioned rooms with modern amenities, private balconies, and stunning views of Damai Beach.

Exciting Recreational Activities
Relax by the outdoor swimming pool, work out at the fitness centre, or enjoy a game of table tennis. Venture to the private beach area for a day of sun and sand.

Delicious Dining Options
Start your day with a delicious breakfast buffet offering a variety of American and Asian options. Unwind at the on-site restaurant or opt for convenient room service.

Book now to experience the ultimate tropical getaway at Damai Lagoon Resort!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 244 reviews
Cleanliness: 7.3
Service: 8.8
Location: 9.3
Room Quality: 7.8
Amenities: 8.3
Value for Money: 8.3
Food and Beverage: 7.8
Overall Experience: 8.8
L
Laura • solo_traveller • gb
6
2026-09-18 • via Nuitee
G
Glenn and Pennie • solo_traveller • au
10
Pros:

Everything was great. Staff were extremely friendly and helpful. Couldn't fault it. Facilities clean and well maintained

Cons:

Like to have a beer with tea and the restaurant doesn't have it on the menu but realised you could order a beer and it would be brought down from the bar

2026-09-18 • via Nuitee
R
Rubén • family_with_children • es
10
Exceptional Care When We Needed It Most
Pros:

After an accident that happened outside the hotel, we had to extend our stay for a few extra days while a family member recovered. Throughout this difficult period, the entire Damai team was incredibly supportive and made us feel at home.

We needed a wheelchair during our stay, which the hotel kindly provided, and we found all the facilities to be very accessible. Moving around the resort and even inside our room was easy and comfortable.

We are truly grateful to the staff and the hotel facilities, which were a great help during a challenging time for our family. Thank you for your kindness, care, and support.

2026-09-15 • via Nuitee
Z
Zainab Nacia • family_with_children • my
10
2026-09-08 • via Nuitee
D
Diqo • solo_traveller • my
8
Damai Lagoon stay will never go wrong
Pros:

The restaurant improves a lot,since I was first check in in March 2026,food more tasty. The staff also quite helpful all the time of my stay. Overall...i have to give a thumbs up...thank you

Cons:

-Nil-

2026-09-08 • via Nuitee
S
Syn Hui • solo_traveller • my
7
2026-09-06 • via Nuitee
B
Bryn • couple • au
8
Excellent resort ..where the jungle meets the sea .
Pros:

Everything

Cons:

The hazardous air quality caused by the palm oil forest burn offs ! We felt sorry for the locals & holiday makers.

2026-09-04 • via Nuitee
F
florence • solo_traveller • my
7
2026-09-04 • via Nuitee
D
doré • family_with_children • fr
5
Notre chambre ne correspondait pas à la taille de notre groupe.
Pros:

J'aurais aimé faire quelques compliments sur la vue et la piscine mais notre accueil s'est très mal passé.
L'accueil nous a laissé un mauvais souvenir.

Cons:

Nous avions réservé pour 2 adultes et 2 enfants et nous nous sommes retrouvés avec un seul lit pour 4.
On devait payer un supplément de 130E pour mettre un lit supplémentaire.
Après un demi-journée d'explications puis un fort énervement, au moment d'aller nous coucher, épuisés et tard dans la soirée, nous avons été changés de chambre.

Beaucoup de groupes bruyants le week-end. Et les chambres ne sont pas insonorisées.

Le petit déjeuner n'est pas bon.

2026-09-03 • via Nuitee
N
Nikopep • solo_traveller • ge
8
Pros:

The room was big. The breakfast had an excellent selection. There are a lot of activities that the resort offers. The TV had a selection of movies that we could watch which made the stay very pleasant

Cons:

The AC was set at one temperature and we couldn't control it. The coconut bar could benefit more non alcoholic options. The pool may have needed more maintenance

2026-09-01 • via Nuitee
S
Sharad • family_with_children • in
10
The best beachside experience
Pros:

Location is wonderful. Very clean beach and excellent ambience. The location you cannot beat. We have been to a few beachside properties but the high tide and low tide effect we saw for the first time up close. Kids loved the mini water slide and the pool. Rooms are spacious and clean. We couldn't explore the resort fully as were busy wth the beach and swimming pool but all amenities were nicely managed and appeared fine. The breakfast spread is vast. They have a lot of options for everyone. The best breakfast menu I have ever seen! They also have a kids' breakfast spread, which is liked by not just kids but adults as well. Staff is also very courteous and helpful. Some of the family members are vegetarians and the dinner menu on the first day felt limited, but the Resort's General Manager was very helpful and instructed the chef to prepare veg pizza, which was really wonderful.

Cons:

The only request is to add a few more vegetarian options to the dinner menu.

2026-08-29 • via Nuitee
I
Isabel • couple • gb
4
Eerily empty, definitely not a 5 star hotel as advertised
Pros:

The beautiful views, it was very quiet and tranquil. Definitely a place for relaxing, but wouldn’t spend more than a few nights here as there is nothing to do.
Aircon in the bedrooms worked well and it had a good tv system with new films available.

Cons:

The facilities it advertised most of them were shut or not in use. Bars and restaurants and gym not open, no sports available. The pool was dirty with green algae on the tiles. The evening food was not good and only one restaurant option open. The hotel had hundreds of rooms but was eerily empty, like a ghost town. It is a 5 min walk to another beach and ghost town with closed restaurants and 2 small convenience stores. There were more staff than guests staying in the hotel, but still the service for everything was very slow. We had food one night and even though we were only 1 of 2 tables eating in there mine and my partners food still came out 10 minutes apart. We only saw about 6 different groups/couples staying the same nights as us and out of the 300+ rooms we still had to wait 45 minutes for our room to be ready for us on arrival.

2026-08-27 • via Nuitee
A
Alisa Chor Ling • couple • my
8
Malaysian live on treehouse 😃
Pros:

A great experience living in a treehouse. Room was spacious with own toilet and shower. The bonus is the patio with chairs providing an awesome view of the sea.

Cons:

We asked for an extra mattress. The person who slept on that mattress had red bites on his legs the next day.

2026-08-26 • via Nuitee
M
Marie • couple • fr
9
2026-08-23 • via Nuitee
W
Wiebke • solo_traveller • de
7
Pros:

Die Lage ist top! Das Hotel ist etwas in die Jahre gekommen und bräuchte hier und dort ein paar Renovierungen... der Pool ist riesig und hat einen tollen Panoramablick!
Das Personal war freundlich.

Cons:

Lediglich im Restaurant waren oft viele Angestellte mit wenig zu tun und wenig Interesse an den wenigen Gästen. Schade!

2026-08-19 • via Nuitee
A
alexandru • couple • ae
7
Not a bad stay but definitely room for improvements
Pros:

2 nice pools, nice large beach to walk, very close to the cultural village that we would really recommend spending a couple of hours at least.

Staff we interacted with they were all helpful and did their best.

Cons:

Breakfast had decent options but something was off, maybe they did not use good quality ingredients. Same feeling for the dinner we had in the same restaurant.

Some areas of the resort seemed to be needing of renovation works, some just seem like nobody cleaned there for ages ( space inbetween stairs to the rooms )

Pool bar only opened 4 PM

2026-08-19 • via Nuitee
F
Fanny • family_with_children • fr
10
Pros:

La localisation cachée dans un écrin de verdure au bord de la plage, la grande piscine vu sur la mer, la piscine pour enfants très bien pensée. Chambre très propre, spacieuse, literie confortable. Très bon petit déjeuner. Nous avons passé un très bon séjour !

2026-08-19 • via Nuitee
M
Mathilde • solo_traveller • fr
9
Pros:

La localisation au Damai près de la mer. La piscine avec la vue. Le confort des chambres.

Cons:

Une seule offre de restauration pas très locale

2026-08-17 • via Nuitee
S
Strobbe • solo_traveller • be
4
Pros:

De omgeving

Cons:

Hygiene, gebrek aan management en gebrek aan migelujkheden.

2026-08-16 • via Nuitee
S
Siti Sarah • couple • my
7
2026-08-12 • via Nuitee