Hayah Al Masi Hotel

Hotels
6.7 (1708 reviews)
DMAB2334، 2334 محمد بن مسلمه، 6038، حي النقاء, Al Madinah Al Munawwarah 42311 , Al Madinah , SA

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
24-hour front desk
Room service

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
High prices for low value

Categories

Cleanliness
5.63
Several reviews highlighted poor cleanliness, including issues with bathrooms and room odors.
Service
7.6
Mixed reviews on service, many mentioning good staff interaction but some citing unprofessional behavior.
Location
8.64
Multiple reviews praised the hotel's location, being close to relevant sites.
Room Quality
5.09
Issues reported regarding room size and maintenance, such as tiny rooms and water leakage.
Amenities
6.62
Some positive mentions, but complaints about lacking basic supplies.
Value for Money
4.58
Multiple reviews indicated disappointment with value for the price paid.
Food and Beverage
8.63
Not explicitly mentioned, assumed standard quality for this hotel tier.
Overall Experience
6.8
While some guests enjoyed their stay, many reported significant issues that affected their overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:54

Property Description

Central Location: Situated in the heart of Al Madinah, Hayah Diamond Hotel offers convenient access to major attractions such as Al-Masjid an-Nabawi, Quba Mosque, and Qiblatain Mosque, making it an ideal choice for travelers.

Multilingual Staff: With fluency in Arabic, Bengali, English, and Hindi, our reception staff is dedicated to assisting guests in planning a seamless and enjoyable stay.

Convenient Amenities: Enjoy air-conditioned rooms with private parking, room service, and flat-screen TVs for your comfort and entertainment during your visit.

Experience comfort and convenience at Hayah Diamond Hotel. Book now for an unforgettable stay in Al Madinah.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

6.7
Based on 1708 reviews
Cleanliness: 5.63
Service: 7.6
Location: 8.64
Room Quality: 5.09
Amenities: 6.62
Value for Money: 4.58
Food and Beverage: 8.63
Overall Experience: 6.8
محمد • couple • sa
4
يومين عدو بسلام بدون راحه في الفندق
Pros:

1- موظفه الاستقبال بشوشه و بتساعد الناس ما شاء الله عليها ، الله يحفظها
2- قريب من الحرم

Cons:

1- المفترض حاجز 2 شخص = 2 سرير بالتالي
الغرفه 4 سرير و الغرفه ضيقه جدا جدا جدا جدا و السرير تقريبا عرضه متر فقط ف نوم غير مريحا اطلاقا

2- رائح الغرفه كريهه جدا ، حولت استكشف سبب الرائحه و هيا الثلاجه

3- النظافه سيئه جدا جدا جدا جدا

2026-10-14 • via Nuitee
D
Djahnys • solo_traveller • fr
6
2026-10-14 • via Nuitee
İskender Talat • extended_group • tr
10
Yamn ve al aminden çok memnun kaldk bizle çok ilgilendiler
Pros:

Çok memnun kaldım ilgi alaakalı çok iyi idi

2026-10-14 • via Nuitee
S
Shehzad • solo_traveller • ca
10
Great Stay
Pros:

Everything was really good

Cons:

Water did not properly drain in the bathroom

2026-10-13 • via Nuitee
Z
Zitouni • solo_traveller • sa
7
2026-10-13 • via Nuitee
M
Mohammed • extended_group • eg
9
Pros:

الفندق جيد والطاقم الموجود جيد مثل alamin

2026-10-13 • via Nuitee
M
Mohideen • solo_traveller • za
8
Pros:

Al ameen the porter .gave good service

Cons:

Shower needs cubicke

2026-10-13 • via Nuitee
T
tayyab • solo_traveller • be
10
Grateful
Pros:

Very closed to the masjid al nabawi and very clean and comfortable nice cleaning service and Al Amin was really nice guy asking me every time if I need some thing and the bell boy Yamin was also nice helped me keep my baggage till I go back to the airport.

Cons:

Everything

2026-10-12 • via Nuitee
E
Elashger • solo_traveller • sa
5
2026-10-12 • via Nuitee
F
Fahad Bin Saleem • couple • sa
8
Pros:

Its near haram an easy 5 mint walk

2026-10-12 • via Nuitee
مالك • couple • eg
10
2026-10-12 • via Nuitee
R
Rizwan • couple • ae
10
Pros:

Haya Al masi hotel is a very good place to stay.
Very good location just 5 mnts distance from Gate no 310 of Masjid Nabwi SWT.
Room service is like a 5* hotel because of hardworking and cooperating staff like Mr Alamin, mr Kalimullah and mr Sohail at reception.
These all 3 guys are very nice and helpful for all guests.
I Highly recommended everyone to stay in this hotel.

2026-10-12 • via Nuitee
M
Mohamed • solo_traveller • sa
10
Pros:

Hospitality and cleanliness
Thank you Alamin and walid and all the staff

Cons:

Didn't have

2026-10-12 • via Nuitee
مالك • couple • eg
10
Pros:

‏اثنين موظفين بتاعهم سيرفيز واحد كان اسمه الأمين
‏والثاني كان اسمه محمد كريم الله بصراحة الاثنين الموظفين دول كانوا محترمين جدا

2026-10-12 • via Nuitee
انس السيد • solo_traveller • sa
9
2026-10-12 • via Nuitee
عبدالله • solo_traveller • sa
1
اسواء فندق
Cons:

عدم تجاوب طاقم الاستقبال والادارة مع عدم التعاون للعملاء

2026-10-12 • via Nuitee
A
Asad • extended_group • sa
1
2026-10-11 • via Nuitee
A
Al • extended_group • bd
10
2026-10-11 • via Nuitee
M
Majid • solo_traveller • az
2
Pros:

Местоположение,локация

Cons:

Чистота ни низшем уровне

2026-10-11 • via Nuitee
E
Esra • solo_traveller • ae
1
Cons:

الفندق شي واللي معروض شي تاني وطلبوا اني اكنسل و كنسلت ورفضوا يعملو استرداد ع بوكنق وم بردو ع اتصالاتي ومكتوب انه اكتمل كاني قضيت الليله معهم سييي جدا

2026-10-11 • via Nuitee