Hayah Al Masi Hotel

Hotels
6.7 (1537 reviews)
DMAB2334، 2334 محمد بن مسلمه، 6038، حي النقاء, Al Madinah Al Munawwarah 42311 , Al Madinah , sa

listing image 1
Show all photos

Facilities

Non-smoking rooms
Air conditioning
Room service
Front desk (limited hours)

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
High prices for low value

Categories

Cleanliness
5.63
Several reviews highlighted poor cleanliness, including issues with bathrooms and room odors.
Service
7.6
Mixed reviews on service, many mentioning good staff interaction but some citing unprofessional behavior.
Location
8.64
Multiple reviews praised the hotel's location, being close to relevant sites.
Room Quality
5.09
Issues reported regarding room size and maintenance, such as tiny rooms and water leakage.
Amenities
6.62
Some positive mentions, but complaints about lacking basic supplies.
Value for Money
4.58
Multiple reviews indicated disappointment with value for the price paid.
Food and Beverage
8.63
Not explicitly mentioned, assumed standard quality for this hotel tier.
Overall Experience
6.8
While some guests enjoyed their stay, many reported significant issues that affected their overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:54

Property Description

Central Location: Situated in the heart of Al Madinah, Hayah Diamond Hotel offers convenient access to major attractions such as Al-Masjid an-Nabawi, Quba Mosque, and Qiblatain Mosque, making it an ideal choice for travelers.

Multilingual Staff: With fluency in Arabic, Bengali, English, and Hindi, our reception staff is dedicated to assisting guests in planning a seamless and enjoyable stay.

Convenient Amenities: Enjoy air-conditioned rooms with private parking, room service, and flat-screen TVs for your comfort and entertainment during your visit.

Experience comfort and convenience at Hayah Diamond Hotel. Book now for an unforgettable stay in Al Madinah.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

6.7
Based on 1537 reviews
Cleanliness: 5.63
Service: 7.6
Location: 8.64
Room Quality: 5.09
Amenities: 6.62
Value for Money: 4.58
Food and Beverage: 8.63
Overall Experience: 6.8
M
manhal • solo_traveller • sa
9
2026-05-30 • via Nuitee
F
Fatih • solo_traveller • sa
10
Pros:

Temiz ve Mescidi Nebevi ye yakın

2026-05-30 • via Nuitee
R
Rasheed • extended_group • gb
10
Best trip!
Pros:

The hotel was amazing they were always on hand to help if we needed anything, Raham at the front desk was exceptional and trying to make us comfortable and Sohail made sure our room was perfect for us at all times. It was an amazing few days and we will go back knowing to only book at hayah al masi the service was outstanding!

2026-05-29 • via Nuitee
M
Musab • family_with_children • sa
10
Pros:

Nice

2026-05-29 • via Nuitee
M
Muhammad • solo_traveller • sa
8
Pros:

Location

Cons:

Limited Parking

2026-05-29 • via Nuitee
A
Abdullah • family_with_children • sa
8
Pros:

الموقع ممتاز وقريب من ساحة الحرم

Cons:

عدم توفر مواقف للسيارات

2026-05-29 • via Nuitee
M
Mohamed • solo_traveller • sa
7
Pros:

موقع الفندق والغرف جيده

Cons:

مواقف السيارات عذاب

2026-05-29 • via Nuitee
A
Abdul • extended_group • sa
10
2026-05-29 • via Nuitee
F
Fares • solo_traveller • jo
7
Pros:

الموقع

Cons:

ضيق الغرف

2026-05-29 • via Nuitee
M
Mohammed • family_with_children • sa
10
2026-05-28 • via Nuitee
S
SULTAN • couple • sa
1
Pros:

دخول غرفه دون اذن مسبق

2026-05-28 • via Nuitee
K
KHAN • family_with_children • sa
10
Mr. Suhail and Mr. Tafazzul are truly exceptional individuals—extremely supportive, reliable, and always ready to assist
2026-05-27 • via Nuitee
R
Rabab • extended_group • sa
5
2026-05-26 • via Nuitee
A
Ahmad • solo_traveller • de
10
Pros:

Very welcoming and professional dealing by Ibrahim, Sohail, Tafazzul.

Cons:

-

2026-05-25 • via Nuitee
محمدالمنصوري • solo_traveller • sa
10
2026-05-25 • via Nuitee
E
Elkady • couple • eg
9
2026-05-18 • via Nuitee
B
Basuny • extended_group • sa
8
2026-05-09 • via Nuitee
S
Salma • family_with_children • ch
5
Erfüllt den Zweck eines Hotels
Pros:

Das Hotel befindet sich an einer guten Lage unweit der Masjid an-Nabii. In wenigen Gehminuten ist man da. Relativ ruhige Umgebung und einfach zu finden.

Cons:

Das Zimmer ist recht eng mit 4 Betten ausgestattet. Es gibt kaum genug Platz für jeden Koffer. Reinigung wurde nicht gemacht wir mussten jeden Tag nachverlangen was fehlte. Wurde und jedoch jedesmal problemlos gebracht.

2026-05-08 • via Nuitee
M
Mohamed • family_with_children • sa
10
Pros:

مجدد ونظيف و موقع قريب من الحرم
الموظفون يتعاملون بشكل احترافي

Cons:

مواقف السيارات بمدخل و مخرج واحد و عدد المواقف قليلة

2026-05-08 • via Nuitee
O
OMAR • solo_traveller • sa
10
الفندق نظيف جداً
Pros:

شكراً اكم

2026-05-06 • via Nuitee