Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious breakfast
Cons:
Noise from street
Tiny balconies

Categories

Cleanliness
8.78
The hotel is noted to be clean and simple, contributing positively to the overall sentiment.
Service
9.25
Staff described as very attentive and helpful, showcasing exceptional service.
Location
9.29
The hotel is praised for its great central location, which is a significant advantage.
Room Quality
8.44
Basic but comfortable rooms; some mentioned noise from the street.
Amenities
8.27
Basic amenities available; good breakfast received compliments.
Value for Money
8.73
Overall value is perceived positively based on location and breakfast quality.
Food and Beverage
9.28
Delicious and generous breakfast, with many positive notes on food quality.
Overall Experience
9.15
Overall experience highly rated, reflecting the enjoyment in the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:08

Property Description

Charming Accommodation in Otavalo

Unique Inner Courtyard: Relax in our cozy rooms situated around a picturesque inner courtyard, offering a peaceful ambiance during your stay.

Delicious Dining Options: Indulge in mouthwatering dishes at our on-site restaurant, providing a delightful culinary experience for our guests.

Convenient Location: Explore nearby attractions easily, with Ibarra and Quito in close proximity, and the Quito Mariscal Sucre International Airport just a short distance away.

Book your stay at Doña Esther Otavalo for a memorable experience filled with comfort and convenience.

Important information:

Please note that the restaurant is closed on Monday evenings.

All tourists need a medical travel insurance during their time traveling in Ecuador as of Feb 1, 2018.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 106 reviews
Cleanliness: 8.78
Service: 9.25
Location: 9.29
Room Quality: 8.44
Amenities: 8.27
Value for Money: 8.73
Food and Beverage: 9.28
Overall Experience: 9.15
A
Amaury • solo_traveller • ch
9
2026-09-12 • via Nuitee
J
Jun • couple • us
10
A cozy place for otavalo
Pros:

The property is like an oasis in the center of the town. The rooftop provides great view, and we enjoyed the quietness on the rooftop in the early morning and evening during our stay. The staffs are exceptionally nice although they don’t speak much English. They tried their best to accommodate our needs.

Cons:

Nothing

2026-09-07 • via Nuitee
N
Nikolaos • extended_group • cz
8
2026-09-02 • via Nuitee
J
Juliane • solo_traveller • de
9
2026-08-27 • via Nuitee
A
AURELIA • couple • fr
10
A lovely place where you are feeling like at home. Muchas gracia
Pros:

Perfect to visit the area of Otavalo & all exciting hiking ! The hotel is well situated in the city, rooms very comfortable and well equipped. Rooftop to observe the city & volcanos. Personal very very nice and food amazing !

Cons:

All was perfect !

2026-08-24 • via Nuitee
A
Ana • solo_traveller • fr
10
2026-08-22 • via Nuitee
A
Adrian • couple • gb
7
Pros:

Breakfast and staff.

2026-08-21 • via Nuitee
S
Shealagh • family_with_children • ca
10
2026-08-16 • via Nuitee
M
Monserrat • solo_traveller • uy
6
Habitación de mala calidad.
Pros:

La atención del personal y la calidad del desayuno y el restaurante

Cons:

La habitación, sin AA, con una abertura en la ventana entre las hojas y contra el piso por donde se filtraba el frìo, paredes descascaradas, techo con fisuras, decoración muy fea, las toallas finitas.

2026-08-08 • via Nuitee
R
Ronny • solo_traveller • il
10
Pros:

everything. as in the pictures.

Cons:

nothing

2026-08-04 • via Nuitee
R
RENEE • couple • us
9
Pros:

The location is convenient and the staff is very friendly and attentive. Having the restaurant right there is a bonus and the food is very good.

Cons:

You hear everything going on in the building.

2026-07-19 • via Nuitee
G
Gunnar • family_with_children • se
6
2026-07-07 • via Nuitee
J
Janna • couple • de
10
Pros:

Wunderschönenes Hotel mit Lichthof um den sich die Zimmer anordnen. Großzügige Zimmer mit viel Stauraum. Schön eingerichtet mit andinen Stoffen und Mustern.
Perfekte Lage quasi direkt an der Placa.
Leckeres Frühstück mit viel Wahlmöglichkeiten
Das Restaurant ist empfehlenswert

2026-06-18 • via Nuitee
C
Cowan • solo_traveller • au
8
Good stay in an interesting old building.
Pros:

The room was small but well-appointed, and had a small balcony which overlooked the street. Included breakfast was excellent. Staff very helpful.

Cons:

No kettle in room.

2026-06-08 • via Nuitee
J
Jenny • extended_group • ec
9
Tranquilo
Pros:

La ubicación y limpieza

Cons:

Nada

2026-06-05 • via Nuitee
G
Guy • extended_group • il
9
2026-05-21 • via Nuitee
E
ELIZABETH • solo_traveller • us
10
Best hotel of all tome
Pros:

Everything especially the staff. I stay in roughly 30 different hotels every year and this is probably my favorite of all time. Absolutely loved it. Not fancy but perfect

Cons:

Nothing. Best hotel ever!

2026-04-17 • via Nuitee
T
Travelingdanes • couple • dk
10
Skønt hotel med perfekt lokation.
Pros:

Dette hotel er et rigtig godt hotel. Store værelser, gode senge og en fantastisk bruser med masser af varmt vand. Virkelig god morgenmad og det sødeste personale. Ligge perfekt.

Cons:

Værelset var meget koldt, så man frøs en del. En alarm i nærheden gik i gang 3 ud af vores 4 nætter, tidligt om morgenen.

2026-04-06 • via Nuitee
C
Christiane • solo_traveller • de
9
2026-03-30 • via Nuitee
A
adrian • couple • de
8
Dobry hotelik na jedna dwie noce wszystko ok
Pros:

Ze względu na opóźnienie lotu przespaliśmy tylko parę godzin i zjedli śniadanie hotelik ok

2026-03-28 • via Nuitee