The Shrubbery Hotel

Hotels
8.1 (236 reviews)
The Shrubbery Hotel. 17 Commercial Road, Shepton Mallet, Somerset. BA4 5BU , Shepton Mallet , gb

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Family rooms
Garden
Bar
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Outdated rooms
Some amenities missing

Categories

Cleanliness
7.31
Clean and tidy, but some areas noted as needing attention.
Service
8.78
Friendly and helpful staff, very accommodating.
Location
8.82
Perfect location for local attractions and access.
Room Quality
7.27
Comfortable rooms but some amenities were outdated.
Amenities
7.8
Basic amenities provided, sufficient for a comfortable stay.
Value for Money
7.76
Good value, but some felt it should include breakfast.
Food and Beverage
8.81
Delicious breakfast with friendly service.
Overall Experience
8.28
A lovely overall experience with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:52

Property Description

Charming Countryside Retreat

Tranquil Garden Oasis: Escape the city hustle and unwind in our serene garden.

Delicious Dining Experience: Indulge in mouthwatering dishes at our on-site restaurant and sip on refreshing drinks at the cozy bar.

Modern Comforts: Each room is equipped with a flat-screen TV, plush bedding, and a private bathroom for a comfortable stay.

Ready to experience a relaxing getaway at The Shrubbery Hotel? Book now to secure your spot!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.1
Based on 236 reviews
Cleanliness: 7.31
Service: 8.78
Location: 8.82
Room Quality: 7.27
Amenities: 7.8
Value for Money: 7.76
Food and Beverage: 8.81
Overall Experience: 8.28
S
Sally-Ann • couple • gb
8
The staff are lovely. On-site parking. Central to town. Definitely need to invest in at least a fan for when bedrooms ar
Pros:

Big rooms, friendly staff. Nice Little bar to have a drink.

Cons:

Obviously, the hotel can’t help the weather, but it was 36°, and not even a fan in the room.
The window was open, which letting a minimal draft.
For the price that was charged, the decoration is dated. Dusty skirting boards and age spots around bathroom. Breakfast not included.

2026-07-23 • via Nuitee
S
Shirley • solo_traveller • gb
6
Great hospitality
Pros:

Hospitality was great, very friendly and they accommodated my bike.

Cons:

I understand they are in the process of upgrading the rooms which is needed. I found the mattress very uncomfortable - I could feel the springs so that need replacing.

2026-07-22 • via Nuitee
A
Albena • couple • gb
1
Cons:

As a couple staying at this hotel, we were really disappointed with our experience. The hotel looks far more run down than the photos suggest, which was misleading from the start. Considering the price we paid, it simply wasn'tworth the money.

The room and facilities felt very outdated. The bathroom was particularly unpleasant—the toilet is carpeted, which we found unhygienic and quite disgusting. There were stains on the bedside tables, and the overall cleanliness and maintenance left a lot to be desired. The mattress was also extremely soft and offered very little support, feeling as though the cheapest possible option had been bought, which made for an uncomfortable night's sleep.

Outside, the property looked neglected. There were weeds growing at the front, brooms and cleaning equipment left by the entrance, and the garden was in a poor state. The garden furniture was old, worn out, and unkempt, giving the whole place an unfriendly and unwelcoming appearance.

A shame because this is a beautiful old building. However there’s a big difference between preserving character and simply not maintaining a property. To us, it didn't feel charming—it just felt neglected and unkempt.

The room was also extremely hot and never seemed to cool down, making it very uncomfortable to sleep.

On the first morning, we found the kettle was dirty, so we couldn't use it. We asked for it to be cleaned, but by the second morning it had simply been returned to our room without actually being cleaned. As a result, we had to buy tea and coffee from the hotel bar instead, which was an unnecessary extra expense.

Overall, the hotel needs significant investment in cleanliness, maintenance, and presentation. It did not live up to the photos or the price charged, and unfortunately we wouldn't stay here again or recommend it to other couples looking for acomfortable break.

2026-07-22 • via Nuitee
S
Susan • extended_group • gb
8
Great
Pros:

Breakfast was very good and the staff were very friendly and helpfu;/

Cons:

N/A

2026-07-20 • via Nuitee
R
Robert • couple • gb
10
Lovely hotel with charming hosts
Pros:

Lovely hosts, large and well-furnished room. Great breakfast!

Cons:

N/A

2026-07-06 • via Nuitee
I
Irene • solo_traveller • gb
9
2026-07-05 • via Nuitee
P
Patricia • solo_traveller • gb
10
Wonderful short break.
Pros:

The hotel was right in the village a lovely old place with a wonderful atmosphere, the staff were wonderful very friendly and nothing was too much trouble, we definitely wouldn't stay anywhere else when we are in Shepton Mallet.

Cons:

There wasn't anything to not like.

2026-06-25 • via Nuitee
T
Tracey • couple • gb
10
Comfortable bed, warm and friendly staff, easy parking and good value breakfast
Pros:

Breakfast was excellent value. Staff were exceptionally friendly and helpful

2026-06-25 • via Nuitee
M
Mark • solo_traveller • gb
8
Pros:

Loved the staff and very nice location.

2026-06-22 • via Nuitee
M
Mcdermott • couple • gb
10
Relaxing, friendly and very accommodating
Pros:

We were visiting the prison and they were so close and the staff were always there and so friendly and such a laugh

Cons:

Nothing it was amazing

2026-06-15 • via Nuitee
J
June • couple • gb
10
2026-06-14 • via Nuitee
M
Martyn • couple • gb
9
Property was very clean hosts were amazing and friendly my only disappointment was my booking said breakfast was include
Pros:

Property very clean hosts were amazing and friendly

Cons:

There was only towels mugs etc only set out for 1 person instead of 2 however this was rectified straight away

2026-06-14 • via Nuitee
S
STEVE • extended_group • gb
9
2026-05-30 • via Nuitee
K
Kaitlyn • couple • au
7
2026-05-24 • via Nuitee
D
Denise • couple • gb
10
A lovely few days in a lovely hotel
Pros:

Very clean with everything you need beautiful building

Cons:

Nothing

2026-05-21 • via Nuitee
L
Lee • solo_traveller • gb
8
2026-05-19 • via Nuitee
S
Sharon Fishwick • couple • gb
8
Nice Hotel, shame about the town.
Pros:

Breakfast and food eaten on site was very good. Location is central for a few attractions and owners very friendly and welcoming.

Cons:

Rooms ready for updating, Town very quiet and not many places to eat or drink.

2026-05-14 • via Nuitee
D
debbie • solo_traveller • gb
8
A lovely stay
Pros:

In town, which was helpful for our ghost hunt at the prison there. Lovely staff and answered any questions we had. Room was comfortable and quiet. Got a good night's sleep. Had parking with plenty of spaces.

2026-05-10 • via Nuitee
C
carrie • couple • gb
10
Ideal for what we needed, would definitely book again.
Pros:

We booked the shrubbery because it is literally a 5 min walk ti the prison where we had booked ghost hunt. The reception is not manned 24hrs but they provide a front door key to allow for late nights out. The staff were super friendly and the food was gorgeous.

Cons:

Not a complaint from my side but I can imagine people complaining about the size of the room but it was perfect for an overnight stay. We had an en suite, tea & coffee making facilities and a selection of pillows. Not sure what more you could expect to be honest.

2026-05-10 • via Nuitee
L
Liz • extended_group • gb
8
2026-05-05 • via Nuitee