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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Massage services
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Packed lunches
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Concierge service
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Grocery deliveries
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Kids' outdoor play equipment
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Lower bathroom sink
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Outdoor furniture
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Coffee Shop on site
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Spa/wellness center services
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Beach umbrellas
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Pool sun loungers
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Spa tub (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Reception hall
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Exercise/lap pool
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Japanese garden
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Swimming nearby
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Water tubing nearby
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Outdoor Swimming Pool and Garden: Hotel Real Mercedes offers a refreshing outdoor swimming pool and a serene garden for guests to unwind and relax in a peaceful setting.
Restaurant and Room Service: Indulge in delicious meals at the on-site restaurant or enjoy the convenience of room service for a private dining experience.
Convenient Amenities: With a 24-hour front desk, free WiFi, air conditioning, flat-screen TV, and a business centre, Hotel Real Mercedes ensures a comfortable stay for all guests.
Experience luxury and convenience at Hotel Real Mercedes. Book your stay now to enjoy a relaxing getaway with top-notch amenities and exceptional service.
When traveling with pets, please note that an additional charge of 250 MXN per pet / per night (Small Breeds, up to 15 Kgs), and 350 MXN per pet / per night (Large Breeds, over 15 Kgs) applies.
As part of our community commitment with Yucatan, our Hotel Real Mercedes promotes activities and Experiences Tours, which are available for you, you can ask for them directly to our Reception team and we will gladly provide you with more information.
When the reservation is for 2 or more rooms, and for 1 room for more than 2 nighta, a deposit must be made to the Hotel account for 50% of the Total Reservation, the above to guarantee that the reservation is respected. If not the reservation may be canceled at any momentPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 10 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
Las camas y almohadas son comodisimas. Es muy tranquilo y de fácil acceso.
Sería un excelente detalle incluir más variedad en el desayuno.
La Comodidad de la habitación y la Alberca.
Deberían ofrecer servicio sin cargarte el desayuno continental, ya que en ningún lado dice que es cortesia, y si uno desea desayunar fuera, te dejan condicionado al cargo por desayuno.
Muy buen servicio,limpio y empleados amables , regresaría de nuevo 10 de 10
El servicio
El desayuno estaba podrido el melon
La atención del personal es muy buena, son amables y atentos. Llegamos antes del Check In y en cuanto tuvieron la habitación no la entregaron. Camas, almohadas muy buenas para descansar. El baño muy limpio y espacioso.
El cuarto
El desayuno
Todo el hotel cumplió mis expectativas
Nada
Ubicación para lo k necesito
A veces falta sacudir un poco las ventanas tiene polvito
Todo bien
Sacudir y Limpiar ventanas
Realmente muy buena ubicación y sobre todo las instalaciones muy bien cuidadas.
En la habitación 208 la regadera le cuesta mucho trabajo salir y solo sale el agua caliente. De igual manera y creo lo mas importante, en las habitaciones del segundo y tercera planta no llega el WIFI y para nada pude trabajar dentro de mi habitación, tuve que hacerlo fuera.
Tiene buena ubicación cerca del centro
Las fundas de las almohadas olían sucio como si ya hubieran sido usadas.
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