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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Business center
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Terrace
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Family rooms
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Garden
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Pets allowed
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Meeting/banquet facilities
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Massage services
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Packed lunches
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Spa/wellness center
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Barber/beauty shop
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Non-smoking throughout
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Outdoor pool
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Shared lounge/TV area
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Concierge service
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Special diet menus - on request
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Grocery deliveries
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Kids' outdoor play equipment
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Toilet with grab rails
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Open-air bath
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Lower bathroom sink
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Higher level toilet
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Outdoor furniture
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Picnic area
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Coffee Shop on site
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Spa/wellness center services
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Beauty Services
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Manicure
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Pedicure
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Hair Salon Services
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
Review Highlights
Categories
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Property Description
Outdoor Swimming Pool and Garden: Hotel Real Mercedes offers a refreshing outdoor swimming pool and a serene garden for guests to unwind and relax in a peaceful setting.
Restaurant and Room Service: Indulge in delicious meals at the on-site restaurant or enjoy the convenience of room service for a private dining experience.
Convenient Amenities: With a 24-hour front desk, free WiFi, air conditioning, flat-screen TV, and a business centre, Hotel Real Mercedes ensures a comfortable stay for all guests.
Experience luxury and convenience at Hotel Real Mercedes. Book your stay now to enjoy a relaxing getaway with top-notch amenities and exceptional service.
When traveling with pets, please note that an additional charge of 250 MXN per pet / per night (Small Breeds, up to 15 Kgs), and 350 MXN per pet / per night (Large Breeds, over 15 Kgs) applies.
As part of our community commitment with Yucatan, our Hotel Real Mercedes promotes activities and Experiences Tours, which are available for you, you can ask for them directly to our Reception team and we will gladly provide you with more information.
When the reservation is for 2 or more rooms, and for 1 room for more than 2 nighta, a deposit must be made to the Hotel account for 50% of the Total Reservation, the above to guarantee that the reservation is respected. If not the reservation may be canceled at any momentPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 10 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
El personal. Un trato excelente el portero de la tarde encantador sus indicaciones de donde ir que comer y donde fueron acertadisimas.. El resto del personal igual.
Tuvimos un problema con el coche de alquiler( se quedó sin batería) los trabajadores se acercaron con su vehículo y pinzas para poder seguir ruta. No aceptaron ni un peso. Un comportamiento de diez. Les felicito
Buenas instalaciones,muy buena la atención del personl
Básico, pero bien
No hay suficientes toallas
La ubicación , y lo limpio en las áreas
El personal se la noche de la recepción no mala atención pero tampoco muy amable, y la piscina no se veía limpia el agua
El desayuno
Solo los climas les falta mantenimiento.
El colchón pésimo muy aguado aire acondicionado muy ruidoso
La amabilidad del personal
Todo muy bien
Muy agradable
Desayuno
Todo bien, la alberca es pequeña, se ve más grande en fotos
duże, przestronne pokoje, także łazienka, wygodne, okno na korytarz ale drugie też na dwór, okno w łazience zapewnia dobrą wentylację, super miła ekipa
śniadanie bardzo skromne: tosty, dżem, płatki śniadaniowe, i często niestety brakowało owoców albo były przejrzałe, generalnie nieco podstarzałe wyposażenie pokoi, to samo łazienka
La atención del recepcionista de la tarde, muy atento. No te molestan, no te tocan la puerta, en el área de comedor, tienes la libertad de servirte, todo fresco.
Esta a unos pasos del Hospital Juárez del IMSS
Todo me gustó
Bien light
Ubicación
Mobiliario en malas condiciones
Los cuartos son cómodos y tienen frigobar
Todo bien
La tranquilidad y el desayuno
La piscina no la limpian con frecuencia, 5-6 días estaba muy verde
Las camas y almohadas son comodisimas. Es muy tranquilo y de fácil acceso.
Sería un excelente detalle incluir más variedad en el desayuno.
La Comodidad de la habitación y la Alberca.
Deberían ofrecer servicio sin cargarte el desayuno continental, ya que en ningún lado dice que es cortesia, y si uno desea desayunar fuera, te dejan condicionado al cargo por desayuno.
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