MARQUEE Playa Hotel

Hotels
•
Life House
8.4 (1002 reviews)
Calle 10 y 10 bis , Playa del Carmen , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
Non-smoking throughout
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Cons:
Noisy at night
Service inconsistencies

Categories

Cleanliness
7.4
Windows could be cleaner; overall cleanliness deemed acceptable.
Service
8.4
Staff is friendly and helpful, although some service issues reported.
Location
9.4
Centrally located, close to attractions but noisy at night.
Room Quality
8.9
Rooms are clean and comfortable with nice amenities.
Amenities
7.9
Rooftop area needs renovation; pool ambiance is good.
Value for Money
8.9
Good value if priced correctly, with a clear understanding of what is included.
Food and Beverage
7.4
Breakfast situation could be clearer; odors from nearby restaurants.
Overall Experience
8.9
Overall positive experience despite some noise and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:05

Property Description

Luxurious Accommodations

Experience high ceilings, luxe accommodations, and eclectic features that will transport you to a moment of zen. The openness of the rooms will provide a recentering breath before your evening adventures.

Rooftop Bar with Ocean Views

Join us at Luna’s rooftop bar overlooking the ocean, where you can sip on your favorite drink while soaking in the vibrant sounds of the city below. It's the perfect setting for a demure evening or a lively night out.

Convenient Amenities

MARQUEE Playa Hotel offers a bar, sun terrace with a swimming pool, restaurant, 24-hour front desk, and room service. Enjoy free Wi-Fi throughout the property and unwind with a drink at the snack bar.

Book your stay at MARQUEE Playa Hotel now for a luxurious and unforgettable experience in Playa del Carmen!

Important information:

Please note that the reception desk is open from 9:00 AM to 5:00 PM, for arrivals outside these hours, please contact the property directly to confirm your access.

Please note that construction work is going on nearby [from 9:00 am to 5:00 pm, Monday to Friday] and some rooms may be affected by noise.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for US$25 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1002 reviews
Cleanliness: 7.4
Service: 8.4
Location: 9.4
Room Quality: 8.9
Amenities: 7.9
Value for Money: 8.9
Food and Beverage: 7.4
Overall Experience: 8.9
K
Karol • couple • us
10
Súper vacaciones
Pros:

El servicio del personal y la amabilidad

Cons:

Las instalaciones

2026-06-06 • via Nuitee
V
Vito • couple • it
5
2026-06-04 • via Nuitee
A
Alize • couple • us
1
Wouldn’t reccomend.
Pros:

Didn’t get to stay because they gave out my room!

Cons:

When I arrived I got a regular room although I booked the most expensive. I went back downstairs to tell the front desk lady that - that wasn’t the room I booked and she says the reason is “the ac stopped working.” They thought I’d take the smaller room and not say anything but that wasn’t what I paid for so I left and called support to have them cancel. I wish they would have let me know the day it “stopped working” so I could have started looking for other places. There is no parking here, only parking structures that you have to pay for blocks down. Also “breakfast” is at another hotel down the street.

2026-06-03 • via Nuitee
D
da Costa • solo_traveller • pt
5
Value for money in a good location
Pros:

Great location

Cons:

I had the suite with the bath but it leaked. The safety glass on the balcony was rusting off. Risk of breaking if someone leaned on it. Pool was dirty. Lacked hand towels and fresh coffee.

2026-05-29 • via Nuitee
F
Fernando • couple • mx
9
Agradable
Pros:

Que el lugar se siente acogedor gracias a la iluminación y los detalles en madera

Cons:

Las almohadas están un poco duras, pienso que podrían comprar unas más cómodas

2026-05-26 • via Nuitee
S
Sven • solo_traveller • se
8
Pros:

Läget och positiv personal.

Cons:

?

2026-05-25 • via Nuitee
M
Mirtha • family_with_children • mx
10
COMODA Y EXCELENTE RELACION PRECIO CALIDAD
Pros:

LAS CAMAS Y LA UBICACIÓN

Cons:

NO SE PODIAN CERRAR TOTALMENTE LAS CORTINAS.

2026-05-25 • via Nuitee
E
Emilie Thaning • couple • dk
8
Pros:

Fint værelse, lidt mere slidt end forventet

Cons:

Poolen var ikke ren

2026-05-24 • via Nuitee
K
Karamoko • couple • fr
7
2026-05-22 • via Nuitee
C
Carolina • solo_traveller • cl
6
El lugar está bien si lo que buscas es dormir y descansar.
Pros:

la tranquilidad.

Cons:

el desayuno que estaba incluido no era en el hotel, había que trasladarse hasta otro hotel cercano, con un cupón que te entregaban a diario, un desayuno muy básico.

2026-05-18 • via Nuitee
T
Thierry • solo_traveller • fr
3
Pros:

Le lit

Cons:

Pas propre , très impersonnel, pas de petit déjeuner sur place il faut aller dans un autre endroit pour déjeuner et le petit déjeuner etait nul

2026-05-18 • via Nuitee
M
Mark • couple • au
10
2026-05-17 • via Nuitee
N
nihele • solo_traveller • ca
9
Pros:

L'emplacement était top

Cons:

Pas de parking

2026-05-16 • via Nuitee
E
Etrit • couple • fr
10
2026-05-15 • via Nuitee
A
armin • solo_traveller • de
7
Pros:

Die Zimmer

Cons:

Der Pool

2026-05-11 • via Nuitee
יוסף • couple • us
1
Cons:

נעלמו לי דברים מהחדר אחריי הניקיון ולא היה מענה מצד הקבלה

2026-05-10 • via Nuitee
E
Emmanuel • solo_traveller • mx
8
Pros:

Excelente ubicación, buen precio. Buen trato todo muy bien. Lo mejor tiene refrigerador pequeño para tus bebidas

Cons:

Todo bien, aun que algunas cosas ya se les nota el deterioro

2026-05-02 • via Nuitee
Y
Yazmin • couple • ar
9
Muy bueno.
Pros:

Excelente ubicación, la habitación muy cómoda y amplia. El personal muy amable.

2026-05-02 • via Nuitee
H
Hyunjun • couple • kr
8
2026-05-02 • via Nuitee
C
Cristina • couple • es
8
2026-05-01 • via Nuitee