Casa Chetumal Hotel

Hotels
8.3 (108 reviews)
193 Avenida Álvaro Obregón entre Héroes y 5 de Mayo , Chetumal , MX

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Terrace
Family rooms
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Cons:
Room size limitations
Need for updates

Categories

Cleanliness
8.23
General sentiment indicates rooms are clean, but some guests noted dated conditions.
Service
8.9
Positive mentions of attentive staff and helpful service during stays.
Location
8.94
Multiple mentions of excellent location close to restaurants and attractions.
Room Quality
7.69
Mixed reviews with some stating rooms are small and dated, but others found them spacious.
Amenities
7.92
Basic amenities available; some guests found lack of certain comforts.
Value for Money
8.38
Guests feel the pricing aligns well with the offerings.
Food and Beverage
7.93
Breakfast not included; no specific feedback on dining options except for positive mentions of nearby restaurants.
Overall Experience
8.4
Generally positive experiences, with some suggestions for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:04

Property Description

Luxurious Accommodation with Modern Amenities

Situated in Chetumal, Casa Chetumal Hotel offers elegant rooms with flat-screen TVs, air conditioning, and private balconies. The hotel provides free WiFi, free parking, and a helpful reception for guests.

Relaxing Terrace and Convenient Location

Guests can unwind on the terrace or seek tips from the friendly reception staff to explore Quintana Roo. Dos Mulas Beach is just 2.9 km away, perfect for a day of sun and sand.

Comfortable Stay with Thoughtful Touches

Each room at Casa Chetumal Hotel features cozy bedding, a wardrobe, and a private bathroom with complimentary toiletries. Enjoy a restful stay with all the essentials provided.

Book your stay at Casa Chetumal Hotel now for a memorable experience in Chetumal!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 108 reviews
Cleanliness: 8.23
Service: 8.9
Location: 8.94
Room Quality: 7.69
Amenities: 7.92
Value for Money: 8.38
Food and Beverage: 7.93
Overall Experience: 8.4
W
Williams • family_with_children • bz
8
2026-10-24 • via Nuitee
A
Ana • extended_group • mx
9
Pros:

La cercanía del malecón

Cons:

El personal no es muy servicial

2026-10-20 • via Nuitee
V
Viviana • couple • bz
10
Loved it!
2026-10-18 • via Nuitee
S
Sandra • extended_group • mx
9
Excelente estancia
Pros:

Excelente ubicación

Cons:

El agua para bañarme, estaba fría. Sólo es necesario que esté un poco tibia.

2026-09-10 • via Nuitee
J
Jaime Felipe • couple • co
9
2026-09-10 • via Nuitee
E
Escriva • couple • fr
7
2026-09-07 • via Nuitee
R
Ross • solo_traveller • bz
10
2026-09-01 • via Nuitee
J
Jose • solo_traveller • mx
10
Pros:

Muy buen trato del personal

2026-08-20 • via Nuitee
A
Ariane Sarmiento • family_with_children • ph
8
Pros:

Very clean and well organized

Cons:

The bathroom doesn't have anything to hang your towels.

2026-08-18 • via Nuitee
J
Johan Marcel • couple • nl
9
Prima
Pros:

De ligging en het heerlijke grote bed

Cons:

Niks

2026-08-15 • via Nuitee
S
Sara Maza • solo_traveller • mx
8
Costo beneficio esta bien
Pros:

El poder vivir chetumal como lugareña caminar en la noche por unas marquesitas

Cons:

Quien nos recibió mal encarado hasta grosero

2026-08-07 • via Nuitee
E
Elvira Antonia • solo_traveller • mx
10
Pros:

La atención del personal que te recibe es excelente

Cons:

Que en la habitación era un solo baño para 6 personas

2026-08-05 • via Nuitee
I
Ingrid • extended_group • mx
10
It was really pretty
Pros:

Everything

Cons:

Everything

2026-08-03 • via Nuitee
S
Shane • couple • us
8
2026-07-22 • via Nuitee
A
Alejandro • solo_traveller • mx
9
Pros:

Todo limpio y muy amable el trato

Cons:

Que no tiene restaurate

2026-07-18 • via Nuitee
G
Gary • couple • us
8
ok for our very short stay... lower your expectations for service.
Pros:

conveniently located near our departure ferry and sightseeing in downtown. Affordable place to lay our head for the evening.

Cons:

we put a request in for train station pickup and next day drop-off to the ferry we'll over a month before the trip thru the hotel portal which handled such requests.
We never received confirmation... the request remained in a "Pending" status. We had to assume (correctly) that we never would get a confirmation and ended up taking care of ourselves.

2026-07-11 • via Nuitee
J
Jens • couple • be
8
It’s a good place, not the most luxery one but price/quality very good.
Pros:

Good value for money, kind staff and central location

Cons:

The AC was leaking water, we went to the reception to tell them and it was fixed almost immediately.

2026-07-11 • via Nuitee
W
Willem • solo_traveller • bz
6
2026-07-04 • via Nuitee
C
Camilla • solo_traveller • gb
6
Basic hotel
Pros:

Free water. Not cold but the receptionist did get me some ice. Checkout time of 12pm. Good location. Fine for a night, a bit overpriced for what you get.

Cons:

Very basic hotel. No lift so you need to lug your luggage up one or two flights of stairs. I was expecting a desk as per the photos but didn't get one. The rooms have windows to the corridors which is odd. Luckily I had a window to the outside as well but I think a lot of the rooms don't.

2026-06-20 • via Nuitee
S
Sabine • couple • nl
6
Pros:

Het bed lag lekker.

Cons:

Er zaten vlekken in het beddengoed. Om 6 uur ‘s ochtends werden we wakker van de hitte omdat de stroom was uitgevallen. Er zitten ramen in de douche die direct uitkomen op de gang. De wat langere mensen zijn daardoor bijna te zien tijdens het douchen. Voelde allemaal een beetje viezig en vervallen aan.

2026-06-15 • via Nuitee