Boutique Hotel Balm

Hotels
9 (1595 reviews)
Balmstr. 3 , Luzern , ch

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Good breakfast
Cons:
Location slightly distant from city center
Some reviews highlight an elevator absence

Categories

Cleanliness
9.14
Rooms were reported to be clean and well-kept, contributing to a positive overall experience.
Service
9.61
Numerous comments highlight the staff as friendly, helpful, and attentive.
Location
8.15
Some reviews mention being slightly away from the city center as a downside, affecting the score.
Room Quality
9.1
Rooms were praised for spaciousness and comfort.
Amenities
8.63
Amenities are satisfactory, though limited comment means it's rated around standard for hotel tier.
Value for Money
9.09
General sentiment points to good value, especially with considerations for breakfast and services.
Food and Beverage
9.14
Breakfast and restaurant quality received enthusiastic praise from guests.
Overall Experience
9.11
Guests expressed high satisfaction with their overall experience at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:57

Property Description

Historic Family-Run Gem in Lucerne's Green Suburb

Exquisite Dining Experience: Indulge in award-winning cuisine at La Pistache with 16 Gault Millau points or savor authentic Swiss dishes at the Bistro.

Cozy Rooms with a View: Relax in rooms equipped with cable TV, a reading corner, and some offering stunning panoramic views.

Family-Friendly Amenities: Enjoy free WiFi, a seasonal outdoor pool, complimentary parking, an animal park, and a playground; perfect for a memorable family getaway.

To experience the charm and hospitality of Hotel Balm, book now for an unforgettable stay!

Important information:

Please note that on Mondays or Tuesdays, check-in is not possible after 22:00 under any circumstances.

On request we do also offer half board for our hotel guests. The restaurant will be closed on Monday and Tuesday, only open for hotel breakfast.

Please note that single currency credit cards (UnionPay logo only) cannot be accepted for reservations.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Sun, Nov 1, 2026 until Sat, Mar 20, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 1595 reviews
Cleanliness: 9.14
Service: 9.61
Location: 8.15
Room Quality: 9.1
Amenities: 8.63
Value for Money: 9.09
Food and Beverage: 9.14
Overall Experience: 9.11
D
Daniela Maria • couple • de
9
Sehr empfehlenswertes Haus!!!
Pros:

Wunderschöner Ort, sehr gutes Essen, kleiner Pool in hübschem Garten, sehr freundliches und gutes Personal ( Restaurant!!)

Cons:

der letzte Schliff bei der Reinigung fehlt

2026-08-15 • via Nuitee
P
patrick • couple • fr
9
Bon compromis pour visiter Lucerne et les alentours
Pros:

La piscine,
Le petit déjeuner
La possibilité de prendre un bus pour se rendre à Lucerne

Cons:

Chambre non climatisée

2026-08-15 • via Nuitee
S
Sonia • family_with_children • es
10
Fantástico
Pros:

Paisaje, e instalaciones increíbles

2026-08-14 • via Nuitee
Z
Zelincu • solo_traveller • fr
9
Pros:

A very well maintainef and clean establishment.
The staff was attentive, pleasant and helpful. They spotted that it was my birthday and gifted me a cake.

Cons:

Certain potential guests need to be mindful that there is no elevator, nor air conditioned rooms.

2026-08-13 • via Nuitee
C
Chang Keun • solo_traveller • kr
10
Pros:

역과 약간의 거리가 있지만 24번버스가 자주있고 호텔이 버스정거장 바로 옆이어서 아주 편안했습니다. 위치에서 만점을 준 이유는 동네가 너무 편안한 느낌에 전체적으로 뷰가 훌룡합니다. 조식도 만족스럽습니다. 그런점이 오히려 시내에 가깝게 위치한 호텔보다 적극 추천하는 점입니다.

Cons:

없습니다. 엘레베이터가 없는점이 좀 불편했으나 그런점도 유서깊은 호텧분위기와 잘 맞는듯해서 감수할만 했습니다

2026-08-12 • via Nuitee
P
PJ • family_with_children • be
7
Op veel te warme kamers na een goed hotel.
Pros:

Ligging en zwembad

Cons:

Kamers zonder airco. Veel te heet ‘s nachts. Wordt opgelost met ventilatoren maar maken te veel lawaai.

2026-08-12 • via Nuitee
K
kees • solo_traveller • nl
10
Pros:

Locatie, aardigheid en tips personeel

Cons:

Hotelkamers zouden airco mogen hebben. Bedjes bij het zwembad zijn te laag

2026-08-12 • via Nuitee
D
Daria • couple • be
5
2026-08-11 • via Nuitee
C
Cansu • couple • tr
7
Pros:

Sessiz sakin bir ortamı var. Doğa içerisinde. Otel önünden şehir merkezine ücretsiz otobüs olması bir avantajdı. Odalar genişti.

Cons:

Odalarda klima yok. Camlarda da sineklik olmadığı için camı açtığınızda içeri sinek böcek girebiliyor.

2026-08-10 • via Nuitee
D
DIMITRIOS • family_with_children • gr
10
2026-08-10 • via Nuitee
H
Hans • couple • nl
6
Pros:

Parkeren voor de deur. Vriendelijk personeel.

Cons:

Erg sober en eenvoudig.

2026-08-09 • via Nuitee
M
Mateusz • couple • nl
7
2026-08-09 • via Nuitee
A
Alfonso • couple • es
9
Tranquilidad para visitar Luzerna
Pros:

Tranquilidad, ubicación junto al bus a Luzerna (gratuito), amabilidad del personal

Cons:

Falta ascensor

2026-08-08 • via Nuitee
R
Roberto • couple • ch
9
2026-08-05 • via Nuitee
H
heckmann • couple • fr
10
Un très bon moment
Pros:

La gentillesse et les attentions du personnel remarquable

Cons:

Rien

2026-08-03 • via Nuitee
J
Johannes • couple • de
8
2026-08-03 • via Nuitee
A
Arianne • family_with_children • nl
10
Pros:

De omgeving, vriendelijk staf, schoonheid en het zwembad.

2026-08-02 • via Nuitee
S
sabine • solo_traveller • fr
7
Pros:

La carte d hôte pour les déplacements et réductions
La piscine
Terrasse du pdj très agréable
Bel environnement

Cons:

Que le restaurant soit fermé pour vacances la veille de notre arrivée
Dommage car l hôtel n est pas à côté de Luzern et c était un de nos critères pour choisir cet hôtel

2026-07-25 • via Nuitee
A
Annouschka • couple • be
10
Perfect hotel to visit Luzern or as stopover on longer trips.
Pros:

Great hotel in perfect location to visit Luzern or as stopover whilst traveling further south or north. Room was spacious and very clean. Breakfast was delicious and it was very nice to be able to have it out on the terrace with a view of the lake and mountains. People at reception were really very nice, giving all the necessary tips and hints for our first visit of Luzern. There is a busstop in front of the hotel that brings you to the city center in 15 min, bus passes every 10 min and it's free with the guestcard. Way better to stay here a bit outside of the city with free parking, rather than being in the chaos of the city and have to pay for expensive parking. We will for sure book here again when visiting the area or on our way to Italy.

Cons:

Cannot think of anything.

2026-07-24 • via Nuitee
M
Masood • family_with_children • pt
9
Pros:

Kind stuff

Cons:

Very clean

2026-07-23 • via Nuitee