Golden Palace Hotel

Hotels
9.1 (407 reviews)
5-th km of Aghmashenebeli Alley , Tbilisi City , GE

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Well-maintained rooms
Cons:
Poor cleanliness
Food quality issues

Categories

Cleanliness
7.4
The cleanliness was reported as unacceptable with dirty bathrooms and old, worn linens.
Service
10
Several reviews mentioned friendly and professional staff.
Location
9.37
Some reviews indicated location could be better, particularly for those preferring proximity to downtown.
Room Quality
9.41
Rooms are noted as large and well-maintained, though some appliances were reported as not functioning.
Amenities
8.86
Amenities such as the sauna and internet have been criticized, while some positive mentions about room accessories.
Value for Money
9.89
Reasonable value was suggested despite some shortcomings.
Food and Beverage
7.85
Food quality was criticized in multiple reviews, indicating it was below expectations.
Overall Experience
10
Overall experiences were positive for many guests despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:40

Property Description

Luxurious Accommodations
Experience the epitome of comfort and style at Golden Palace Hotel. The bright, air-conditioned rooms with modern décor and cozy interiors provide the perfect retreat after a day of exploring Tbilisi.

Culinary Delights
Indulge in a culinary journey at the Roof Top Hindu Georgian Restaurant, offering a delightful mix of flavors and a charming terrace setting. Enjoy live music and dance evenings while savoring a variety of drinks at the bar.

Convenient Location
Located just 5 km from Tbilisi Reservoir and within walking distance to Tbilisi Mall, our hotel offers easy access to the city's attractions. Don't miss the chance to explore Freedom Square, just 10 km away.

Book your stay at Golden Palace Hotel now for an unforgettable experience in Tbilisi!

Important information:

Please kindly be informed that guests are required to present a photo identification and the credit card used for reservation upon check-in. If guests cannot provide the credit card used for the reservation, they will be asked to fill an authorization form and send a copy to the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 407 reviews
Cleanliness: 7.4
Service: 10
Location: 9.37
Room Quality: 9.41
Amenities: 8.86
Value for Money: 9.89
Food and Beverage: 7.85
Overall Experience: 10
M
MajidGanji • couple • nl
6
2026-09-19 • via Nuitee
A
Anton • solo_traveller • ru
1
2026-09-15 • via Nuitee
T
Tomas • couple • lt
4
Pros:

Старый отель, с муравьями и плесенью

2026-09-15 • via Nuitee
A
abashidze • solo_traveller • ge
10
2026-09-09 • via Nuitee
L
Levani • couple • ge
3
2026-09-08 • via Nuitee
D
Daria • solo_traveller • ru
4
2026-09-07 • via Nuitee
W
Wahtang • solo_traveller • ge
4
Pros:

Расположение отеля

Cons:

Отель никак не соответствует заявленным 5 звёздам.реально на 3 звезды

2026-09-06 • via Nuitee
K
Khibaia • solo_traveller • ge
1
Unsafe, broken bathroom, ignorance from reception to help, just saying we don’t have this staff to help now. For everyth
Pros:

Location

Cons:

experienced several serious problems during this stay, including hygiene, basic room conditions, and, most importantly, a major safety issue.
I am attaching photos and other evidence.

The room was extremely cold.
The temperature in the room felt unbearable, almost like Antarctica. I contacted reception and asked for help, but I was told that they could not make the room warmer because it was summer. Instead, I was offered a blanket. This meant that I was expected to walk around the room and even eat while wrapped in a blanket. I was freezing throughout the entire night.

Basic amenities were missing or defective.
There was no hand-washing soap/liquid in the bathroom, and there was no shampoo provided. The living room light was also broken.
The bathroom was not functioning properly.
There was a problem with the water, and I could not properly take a shower. This is completely unacceptable for a hotel room that was paid for.
The most serious issue was my personal safety.
Someone was allowed to enter my room without the reception properly checking who the person was or which room they were going to. I was extremely frightened. I did not feel safe enough to sleep alone and had to call a friend to come and stay with me.
When I reported this to reception, I was told that I would be safe and that the person would not come back and that they would “look into it.” However, I was still extremely frightened and unable to sleep while the hotel staff/security appeared to be sleeping in the lobby.

I would like to ask: Is this considered an acceptable safety procedure for a hotel? A hotel should have strict procedures regarding who is allowed to enter guests’ rooms, and guests should be able to feel safe inside their own room.

What concerns me even more is that the hotel had already charged me at check-in, but the following morning I received a message asking whether I was actually staying at the hotel.

2026-09-02 • via Nuitee
N
Nagam • solo_traveller • il
1
חוויה מאכזבת
Pros:

ארוחת ערב במסעדה הייתה טעימה מאוד אבל יקר בטירף

Cons:

עובש במקלחת
הזמנו 4 חדרים ל 4 אנשים, כל חדר קיבל שתי מגבות פנים ושתי מגבות ידיים, לא היו מגבות גוף גדולות.
ביום השני חזרנו לחדר ולא היה מגבות בכלל, לקחו את המלוכלך ולא הביאו נקיא.
ביקשנו מגבות גדולות ולא היה להם, הביאו לכל חדר 2 מגבות ידיים.
במקלחת השמפו והסבון היה פחות מרבע בקבוק.
היינו צריכים לקנות.
ביקשנו מתאם לחשמל כי בישראל למטען המחשב יש 3 חורים ואצלם יש רק 2 חורים כמלון שמקבל תיירים ומכבד את עצמו, היו צריכים להיות מוכנים, אבל הם שלחו אותנו לחנות לקנות.
רצינו לכנס לבריכה, לא רצו לתת לנו מגבות בריכה ואז התעקשנו לקבל ועוד פעם מגבות ידיים.
בהזמנה ביקשנו חדרים עם מרפסת למעשנים, נתנו חדר אחד ולא הסכימו להחליף לנו חדרים.
נתנו 2 בקבוקי מים בהגעה וזהו, לא נתנו מים ביום השני, ביקזנו לקבל ועוד פעם שלחו אותנו לחנות.
נמאס לנו מהשהייה, למרות שהזמנו 3 לילות, עזבנו אחרי לילה שני.
ראו שאנחנו עוזבים, אף אחד לא ניגש לבדוק מה קרה ואף אחד לא עניין אותו שאנחנו עוזבים.
הגענו מישראל כדי לחגוג יומולדת של חברה גיאורגית, ציינו את זאת ועם זאת לא קיבלנו התייחסות.
אני מנהלת בכירה בבית מלון בישראל, יודעת מה זה שירות טוב ומה מגיע לאורחים, לצערי התאכזבנו והחלטנו לעזוב.

2026-09-02 • via Nuitee
R
Ronny • couple • us
5
2026-09-01 • via Nuitee
A
AlAnoud • family_with_children • sa
2
Very disappointing for a 5-star hotel. Check-in was delayed, basic amenities such as soap, shampoo and towels were missi
2026-08-31 • via Nuitee
A
ahmed • family_with_children • sa
1
2026-08-31 • via Nuitee
M
mohammad • extended_group • ps
10
2026-08-27 • via Nuitee
Z
zivsh • solo_traveller • il
1
2026-08-26 • via Nuitee
S
shir • family_with_children • il
2
Cons:

4 אנשים בחדר, שמו 2 מגבות.
לא הייתה מיטת תינוק בחדר היינו צריכים לחכות
הגענו ב8 בערב לא היה לנו חדר
החדר היה קטן
שירות על הפנים!
רצינו להישאר עוד שעתיים
ביקשו שנשלם עוד לילה שלם ולא תוספת קטנה .

2026-08-25 • via Nuitee
S
shir • family_with_children • il
3
Pros:

כלום!

Cons:

4 אנשים בחדר, שמו 2 מגבות.
לא הייתה מיטת תינוק בחדר היינו צריכים לחכות
הגענו ב8 בערב לא היה לנו חדר
החדר היה קטן
שירות על הפנים!
רצינו להישאר עוד שעתיים
ביקשו שנשלם עוד לילה שלם ולא תוספת קטנה .
רצינו חדר ללא מעלית שאפשר לעלות במדרגות אמרו שאין, ואז גילינו שיש, זוג נאלץ לעבור מהמלון למלון אחר .

2026-08-25 • via Nuitee
F
FAHED • family_with_children • kw
10
2026-08-25 • via Nuitee
M
Muhanad • family_with_children • ae
1
The worst in my life
Pros:

Nothing at all

Cons:

Every think including the room is not equipped no room service and no refund

2026-08-24 • via Nuitee
T
TALEH • couple • az
10
2026-08-22 • via Nuitee
N
NATIA • couple • ge
10
2026-08-19 • via Nuitee