Hotel Henry Bacalar

Hotels
8.6 (222 reviews)
Av 7 esquina 28 #900 , Bacalar , mx

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good pool
Cons:
Cleanliness issues
Room amenities lacking

Categories

Cleanliness
7.79
Some reviews mentioned the bathroom cleanliness was lacking.
Service
9.26
Numerous positives regarding staff friendliness and helpfulness.
Location
9.3
Frequently highlighted as a strong point for its proximity to attractions.
Room Quality
7.75
Some rooms were noted as basic, cramped, or lacking essential amenities.
Amenities
8.28
Facilities like the pool were appreciated, though some items could be improved.
Value for Money
8.74
Overall perception is that the experience was worth the price paid.
Food and Beverage
8.79
No negatives were mentioned.
Overall Experience
8.86
Majority of feedback shows a positive overall experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:06

Property Description

Luxurious Amenities and Services
Hotel Henry Bacalar offers a range of luxurious amenities, including free bikes to explore the beautiful surroundings, an inviting outdoor swimming pool to relax by, and a charming garden and terrace to unwind in.

Comfortable and Well-Equipped Rooms
Each room at Hotel Henry Bacalar is thoughtfully designed and equipped with a wardrobe, private bathroom with essential toiletries, and modern conveniences such as air conditioning and a flat-screen TV for entertainment.

Relaxation and Serenity
Guests can further indulge in relaxation at the accommodation's hot tub, perfect for unwinding after a day of exploring the picturesque Bacalar.

Book your stay at Hotel Henry Bacalar now for a truly unforgettable and rejuvenating experience.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 222 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 7.75
Amenities: 8.28
Value for Money: 8.74
Food and Beverage: 8.79
Overall Experience: 8.86
V
Virginia • family_with_children • ar
10
Muy bueno
Pros:

El hotel está muy lindo, te prestan bicicletas para usarlas durante el día, además en la recepción te podes preparar café en cualquier momento.
El personal es muy amable, sobre todo Julián fue muy amable toda nuestra estadía.
Volvería sin dudar

2026-05-27 • via Nuitee
C
Clotilde • family_with_children • fr
8
Pros:

La piscine, les vélos à disposition, la proximité avec le centre on peut tout faire à pied, le personnel très gentil.

2026-05-25 • via Nuitee
C
Celaya • solo_traveller • mx
9
Pros:

Que no se sentía mucho calor y estaba muy céntrico

Cons:

Que tenía muchas telarañas y q estaba muy sucio el ventilador

2026-05-20 • via Nuitee
*
*Sebi* • solo_traveller • es
10
Muy cómodo con un personal excelente.
Pros:

La amabilidad del personal es excelente.
Tienen bicicletas a tu disposición, todo muy comoda

2026-05-19 • via Nuitee
S
Sjoerd • solo_traveller • nl
10
2026-05-17 • via Nuitee
L
Laetitia • solo_traveller • fr
8
Pros:

Hotel familial avec un superbe cadre extérieur

Cons:

La douche vetuste

2026-05-16 • via Nuitee
S
Sergio Franco • solo_traveller • fr
7
Pros:

Emplacement, personnel, jardin et piscine

Cons:

Chambres assez vétustes, confort et équipements améliorables.

2026-05-14 • via Nuitee
D
David • solo_traveller • fr
9
Pros:

Ras

2026-05-14 • via Nuitee
E
Eunice • family_with_children • nl
7
Nice stay in a good location
Pros:

The staff was super friendly. It felt like a home stay. The location was perfect. A short walk to the lake or in to town. Nice pool and private parking was a big plus.

Cons:

The room could have been a bit more clean and some maintenance could be done. The water pressure in the shower was very low. But overall we had a good stay.

2026-05-11 • via Nuitee
P
Patty • solo_traveller • de
9
Pros:

Alles top

2026-05-07 • via Nuitee
E
Emanuel • couple • cz
10
Pros:

Vstřícný majitel a personál, kouzelná zahrada s bazénem.

2026-05-07 • via Nuitee
M
magali • family_with_children • fr
10
Fabuleux, Hotel Henry a été notre coup de coeur durant notre voyage !
Pros:

Tout ! C est un veritable paradis a Bacalar . Le personnel est tres souriant , serviable et attentionné. Merci encore a vous tous . L emplacement est top et le fait de preter des velos assure la mobilite sur Bacalar en qques minutes. Les chambres sint propres et grandes .

Cons:

Ras

2026-05-06 • via Nuitee
L
Leonie • solo_traveller • nz
7
Pros:

Nice family run hotel with friendly staff. Garden and swimming pool is a lovely oasis. The pool was clean

Cons:

Unfortunately the upstairs room was a little run down. Bathroom not very nice. Did not have hot water on any of our 3 days. Weather was very hot so cold water was not so bad. Staff offered us the use of an alternative room's shower but that was also cold. We stayed a single night in a downstairs room and this time the shower had hot water.

2026-05-04 • via Nuitee
A
Agustín • family_with_children • mx
8
muy bien
Pros:

la ubicacion

2026-05-02 • via Nuitee
N
Nynke • solo_traveller • nl
9
Super lieve mensen en perfecte locatie in groene tuin
Pros:

Super aardige mensen, de locatie is geweldig. Fijn dat de auto binnen kan staan. De zwembaden zijn heerlijk, schoon en er is speelgoed voor de kinderen. Daarnaast hebben ze koffie en spekjes voor de kinderen ;).

Cons:

We hadden maar 2 handdoeken voor 2 dagen en 4 personen, dat was te weinig. De kamer werd ook niet schoongemaakt tussen de 2 nachten door. Als we het hadden gevraagd hadden ze het vast gedaan.

2026-04-30 • via Nuitee
A
adolfo • solo_traveller • mx
7
No muy cómodo
Pros:

Él trato del dueño

Cons:

Él horario que cerraban la puerta 🚪 muy temprano

2026-04-29 • via Nuitee
E
EDUARDO • family_with_children • mx
8
2026-04-27 • via Nuitee
P
Patrick • extended_group • fr
10
Pros:

Personnel très chaleureux et au petit soin. Hôtel familiale bien situé avec une piscine entretenu dans un cadre verdoyant

2026-04-24 • via Nuitee
B
Bruneau • solo_traveller • fr
6
Pros:

La piscine, le jardin, le parking, la gentillesse du personnel, le café le matin

Cons:

La chambre et la salle de bain un peu désuète. Le lit pas très confortable, la climatisation faisait beaucoup de bruit
Coupure d’eau en fin de journée

2026-04-23 • via Nuitee
A
Audrey THÉRÉNÉ • solo_traveller • fr
8
Pros:

L'emplacement, la piscine, prix, parking, accueil.

Cons:

La douche ne fonctionnait pas très bien.

2026-04-20 • via Nuitee