Hotel Henry Bacalar

Hotels
8.6 (269 reviews)
Av 7 esquina 28 #900 , Bacalar , MX

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good pool
Cons:
Cleanliness issues
Room amenities lacking

Categories

Cleanliness
7.79
Some reviews mentioned the bathroom cleanliness was lacking.
Service
9.26
Numerous positives regarding staff friendliness and helpfulness.
Location
9.3
Frequently highlighted as a strong point for its proximity to attractions.
Room Quality
7.75
Some rooms were noted as basic, cramped, or lacking essential amenities.
Amenities
8.28
Facilities like the pool were appreciated, though some items could be improved.
Value for Money
8.74
Overall perception is that the experience was worth the price paid.
Food and Beverage
8.79
No negatives were mentioned.
Overall Experience
8.86
Majority of feedback shows a positive overall experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:06

Property Description

Luxurious Amenities and Services
Hotel Henry Bacalar offers a range of luxurious amenities, including free bikes to explore the beautiful surroundings, an inviting outdoor swimming pool to relax by, and a charming garden and terrace to unwind in.

Comfortable and Well-Equipped Rooms
Each room at Hotel Henry Bacalar is thoughtfully designed and equipped with a wardrobe, private bathroom with essential toiletries, and modern conveniences such as air conditioning and a flat-screen TV for entertainment.

Relaxation and Serenity
Guests can further indulge in relaxation at the accommodation's hot tub, perfect for unwinding after a day of exploring the picturesque Bacalar.

Book your stay at Hotel Henry Bacalar now for a truly unforgettable and rejuvenating experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 269 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 7.75
Amenities: 8.28
Value for Money: 8.74
Food and Beverage: 8.79
Overall Experience: 8.86
J
Jess Montiel • solo_traveller • mx
8
Pros:

Las habitaciones son muy limpias, el personal es amable, la alberca aunque es pequeña lo suficiente para refrescarte por las tardes.
Cuentan con un refrigerator para huespedes que fue de bastante ayuda.

Cons:

Por la noche le falta un poco de iluminación.

2026-09-11 • via Nuitee
A
Andy • family_with_children • mx
9
HOTEL PRACTICO Y COMODO
Pros:

LAS PERSONAS DEL HOTEL SON AMABLES

Cons:

EL BAÑO EN OCASIONES SE SENTIA EL MAL OLOR EN LA REGADERA

2026-09-01 • via Nuitee
D
domenico • extended_group • it
6
2026-08-29 • via Nuitee
M
Marie • extended_group • fr
10
2026-08-28 • via Nuitee
M
Martina • couple • it
9
Super consigliato
Pros:

Struttura pulita, camere grandi. Possibilità di noleggio gratuito delle biciclette. Piscina pulita. Amache fuori dalla camera molto comode. Proprietari gentilissimi. A 500 dalla piazza centrale.

Cons:

Niente

2026-08-27 • via Nuitee
P
PeterVos1979 • solo_traveller • nl
8
Good family hotel with lovely garden
Pros:

Small boutique hotel runned by a very helpfull family. Parking rental car in safe area, a nice swimming pool with jacuzzi. 10 minutes walking from lake and cozy city centre.

Cons:

Rooms are small and have a bit outdated furniture, but the price is cheap so we won't bother about this. Mexican standard size for beds are much smaller than for Europeans. For me as a 1.95m tall man it was a bit difficult.

2026-08-26 • via Nuitee
J
Jesus Ricardo • solo_traveller • mx
10
2026-08-26 • via Nuitee
C
Colombini • family_with_children • fr
8
2026-08-25 • via Nuitee
V
Vincenzo • couple • it
8
Se vuoi soggiornare da local
Pros:

Posizione
Staff gentilissimo
Vero hotel stile local

Cons:

Bagno poco funzionale

2026-08-24 • via Nuitee
I
isaura • family_with_children • fr
7
Pros:

La proximité avec le centre

Cons:

Courte porté wifi

2026-08-24 • via Nuitee
J
jerome • extended_group • fr
8
Pros:

Emplacement au top. Très bon accueil. Gentillesse des propriétaires. Prêt de vélos très utile.

2026-08-16 • via Nuitee
S
Stuart • couple • nz
7
Nice stay, rooms a bit dated but owners provide wonderful hospitality.
Pros:

The owners & staff are very nice and very helpful. Main parts of town are within a walkable distance. Having breakfast at the pool.

Cons:

Noisy on our first night but fine for the rest of our stay.

2026-08-15 • via Nuitee
O
Oriana • solo_traveller • mx
6
2026-08-14 • via Nuitee
N
Nadia • solo_traveller • fr
8
2026-08-13 • via Nuitee
M
Manuel • family_with_children • it
7
Struttura accogliente in ambiente familiare
Pros:

Struttura carina immersa nel verde! Bella piscina e ampio spazio con tavoli sedie e lettini.
La camera segue gli standard messicani, letti comodi, Smart tv, aria condizionata e ventilatore perfettamente funzionanti. Spazio per stendere fuori che non è assolutamente scontato, anzi! Dopo le giornate in laguna risulta molto comodo

Cons:

Purtroppo il bagno era davvero al limite dell’accettabile. Tutto scrostato, la doccia aveva un miscelatore che sciacquava a malapena e dallo scarico usciva un odore di scarico molto fastidioso.
Abbiamo dovuto chiedere la carta igienica perchè mancava.

2026-08-13 • via Nuitee
E
Eduardo • family_with_children • mx
10
2026-08-13 • via Nuitee
C
Cardenas • solo_traveller • mx
7
Podría mejorar
Pros:

Que estaba limpio, pero tienes que levantar todo tu cuarto para solicitar que hagan limpieza

Cons:

Está muy basico y no está cerca del centro, hay que caminar como 15 cuadras y no puedes llegar después de las 12, para los que tienen niños está bien por las alberquitas, pero no se ven muy limpias, nosotros ni nos metimos

2026-08-13 • via Nuitee
S
Solís Rojas • solo_traveller • mx
8
Aceptable
Pros:

La alberca

Cons:

No incluye el desayuno y está un poco lejos de la laguna

2026-08-13 • via Nuitee
A
Arianna • extended_group • it
7
2026-08-12 • via Nuitee
A
alexis.b • solo_traveller • fr
8
2026-08-06 • via Nuitee