Pan Pacific Jakarta

Hotels
•
Pan Pacific Hotels & Resorts
9.3 (391 reviews)
Jalan M.H. Thamrin , Jakarta , id

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Comfortable stay
Great views
Cons:
Confusing location for taxis
Limited breakfast variety

Categories

Cleanliness
9.45
Overall sentiment highlights cleanliness with specific mentions of clean rooms.
Service
9.95
Proactive and friendly staff are frequently praised, indicating exceptional service.
Location
8.45
Mixed feelings about location; some confusion for taxi drivers mentioned.
Room Quality
8.95
Rooms are described as comfortable with some mentions of small size.
Amenities
9.15
Amenities mentioned positively, though specific details are sparse.
Value for Money
9.45
Perceived high value based on facility quality and service.
Food and Beverage
9.25
Breakfast is praised, although variety could improve.
Overall Experience
9.75
Guests expressed overall satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:50

Property Description

Pan Pacific Jakarta, a 5-star hotel nestled in Jakarta, provides a luxurious experience with stunning city views. Indulge in the indoor pool and relish delicious meals at the restaurant. For a seamless stay, enjoy the convenience of airport transfers and 24-hour room service.

Luxurious Accommodations
Enjoy air-conditioned rooms equipped with modern amenities, ensuring a comfortable and relaxing stay.

Delicious Dining Options
Start your day with a delectable breakfast offering buffet, continental, and Asian dishes to satisfy your palate.

Convenient Location
Explore nearby attractions such as Grand Indonesia and Sarinah, making it the perfect choice for travelers interested in shopping and city walks.

Book now for an unforgettable stay at Pan Pacific Jakarta!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 391 reviews
Cleanliness: 9.45
Service: 9.95
Location: 8.45
Room Quality: 8.95
Amenities: 9.15
Value for Money: 9.45
Food and Beverage: 9.25
Overall Experience: 9.75
A
Abdalmhssan • couple • sa
10
الفندق فخم من الاخر
Pros:

النظافه وحسن معاملة الموظفين

Cons:

عدم وجودمركز للمساج

2026-05-29 • via Nuitee
Y
yasmeen • couple • za
9
A very enjoyable stay.
Pros:

Very well maintained…exceptionally clean.Loved the heated pool.close to shopping center and food spots

Cons:

A bit noisy even though we were high up.

2026-05-26 • via Nuitee
R
Renu Boedhram • solo_traveller • nl
10
Pros:

Alles behalve de roomservice. Maar super vriendelijk personeel. Heel netjes

Cons:

De roomservice deed het niet

2026-05-25 • via Nuitee
B
bruce • solo_traveller • us
10
2026-05-21 • via Nuitee
M
Michael Carter • couple • au
9
Do not miss this property, and if you like good breakfasts, they are fabulous here
Pros:

This property is simply outstanding, and the staff at all levels and all in all sections at all times are the best I have ever known, having stayed in hundreds of hotels since I first went to Greece in 1976. Take a bow, Alisdair!
I have given only three properties a 9 since March 1976, and this is 9 property. Do not miss it….

Cons:

On a very minor note, I couldn’t seem to get the best from the too-good air conditioner, and maybe that was my fault! Everything really was very good

2026-05-20 • via Nuitee
J
Judhistira • solo_traveller • au
10
2026-05-20 • via Nuitee
R
Ron • couple • au
10
Will stay there again
Pros:

Great staff and amazing hotel and close to shopping malls

Cons:

Outside noise does travel into room but not a major issue. If you are a heavy sleeper it shouldn’t be an issue.

2026-05-18 • via Nuitee
S
Santi • couple • au
10
Excellent
Pros:

Everything is good

2026-05-17 • via Nuitee
M
Mubarak • couple • sa
10
2026-05-17 • via Nuitee
R
RAHMAN • solo_traveller • my
8
pillow was too soft otherwise all was good in the room
Pros:

the lobby , too small

Cons:

small lobby , limited restaurants

2026-05-17 • via Nuitee
B
BANDAR • couple • sa
10
كانت تجربه رائعه فخامه المكان وموقعه كذلك والاستقبال الرائع
Pros:

نظيف

Cons:

كل شي جميل

2026-05-16 • via Nuitee
M
Mohammed el bachir • solo_traveller • dz
10
Pros:

Top tout à été parfait du début à la fin

Cons:

Ras

2026-05-16 • via Nuitee
A
Arial T • solo_traveller • th
10
Exceed expectation
Pros:

Everything Literally!
The customer service is exceptional from the staff at the front, staff at the restaurant on highest floor to the cleaner. Everyone is friendly and willing to help.
Room has a beautiful city view, very comfortable large single bed , the coffee set and amenities are premium. Gym open 24/7, which is so convenient. Location is super central , you can walk to Grand indonesia mall in less than 10 min.
Would recommend anyone to stay there and would return to stay there if have a chance to revisit. :)

Cons:

N/A

2026-05-15 • via Nuitee
عبدالسلام • solo_traveller • sa
5
تعامل ممتاز من الموظفين
Pros:

تعامل الموظفين

Cons:

المكان قديم

2026-05-14 • via Nuitee
M
Mohammad • solo_traveller • au
10
Very friendly people
Pros:

Very friendly and helpful staff - and very clean room and facilities

Cons:

Na

2026-05-13 • via Nuitee
R
Robert • solo_traveller • us
10
A beautiful oasis in the city of Jakarta.
Pros:

An absolutely beautiful property. Great large rooms with an amazing bathroom. The gym and pool are wonderful. The staff was so wonderful.

Cons:

The knob in the shower felt off.

2026-05-13 • via Nuitee
I
Ibrahim • couple • ae
10
2026-05-12 • via Nuitee
J
John • couple • nl
9
Fantastisch
Pros:

Kamer ( suite) was perfect. De ligging tov malls en restaurants

Cons:

Het soort muziek en het volume. Bij het ontbijt wil je geen psychedelische muziek😂

2026-05-12 • via Nuitee
S
Suliman • couple • sa
10
2026-05-10 • via Nuitee
N
NIK MOHD HAFIDZ • solo_traveller • my
10
2026-05-09 • via Nuitee