Osturat Emaar Hotel

Hotels
7.5 (1012 reviews)
Al Aziziya District, Mahbas Al Jen , Makkah , sa

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Children allowed

Facilities

Free beach shuttle
Air conditioning
Family rooms
Lift / Elevator
Front desk (limited hours)
Free wired internet
Free beach shuttle
Internet access
Housekeeping on request
Accessible shuttle
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Odor in rooms
Room size concerns

Categories

Cleanliness
6.64
Some reviews mentioned unpleasant odors in the room and cleanliness issues.
Service
8.11
Positive comments about friendly and helpful staff.
Location
9.15
Great location near the Haram and convenient access to buses.
Room Quality
6.1
There were complaints about room sizes and maintenance.
Amenities
7.13
Standard amenities; some requests for improvements were mentioned.
Value for Money
7.59
Most guests found the price reasonable for the services offered.
Food and Beverage
7.64
Not much feedback in this area; assumed average standard.
Overall Experience
7.61
Overall, mixed sentiment with some highlights and a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:44

Property Description

Convenient Location
Benefit from being just a stone's throw away from Masjid Al Haram, Hira Cave, and Zamzam Well.

Comfortable Accommodation
Relax in well-equipped rooms featuring air conditioning, TV, minibar, kettle, and private bathrooms.

Helpful Staff
Enjoy the convenience of bilingual reception staff ready to assist in Arabic and English.

To experience these amenities and more, book your stay at Osturat Emaar Hotel in Makkah today.

Important information:

Please check visa requirements before traveling.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 1012 reviews
Cleanliness: 6.64
Service: 8.11
Location: 9.15
Room Quality: 6.1
Amenities: 7.13
Value for Money: 7.59
Food and Beverage: 7.64
Overall Experience: 7.61
H
Hakan • family_with_children • tr
8
2026-06-27 • via Nuitee
M
Mustafa • solo_traveller • sa
8
2026-06-26 • via Nuitee
M
MEHMET • solo_traveller • tr
8
Daha önce bu bölgede çok kaldım.bu fıyata bu kalite çok güzel
Pros:

Personel güler yuzlü.resepsiyondaki görevli Rami bey güleryüzlüve ilgili iyibir insan

2026-06-26 • via Nuitee
M
Muhammet • family_with_children • tr
9
2026-06-25 • via Nuitee
M
Muhammet • family_with_children • tr
9
2026-06-25 • via Nuitee
H
Hasan • family_with_children • tr
10
Yakınlık süper ,çevrede yeme içme ve alışveriş mekanları mevcut.Hemen karşıda cami var.Otel çalışanları çok çok iyiler ö
Pros:

Temiz ve güleryüzlü

2026-06-22 • via Nuitee
علي • extended_group • bh
7
2026-06-22 • via Nuitee
C
Ceren • couple • tr
10
Pros:

Konumu ilgi alakası süper Rami Bey bizimle güzel bi şekilde ilgilendi

2026-06-20 • via Nuitee
عصام • solo_traveller • sa
10
Pros:

ممتاز مقابل المال

Cons:

لا شيء

2026-06-20 • via Nuitee
C
Ceren • extended_group • tr
10
Wonderful
Pros:

الأخ العزيز عزيز رامي،
أشكركم جزيل الشكر على حسن الاستقبال وكرم الضيافة، وعلى الخدمة الراقية التي جعلت إقامتي في الفندق مريحة وممتعة للغاية. أقيّم مستوى الخدمة بـ ⭐⭐⭐⭐⭐ (5/5)، وذلك بفضل أخلاقكم الرفيعة واهتمامكم وتفانيكم في العمل. أسأل الله أن يبارك فيكم ويزيدكم نجاحًا وتوفيقًا، وأتطلع إلى زيارتكم مرة أخرى بإذن الله.
مع خالص التقدير والامتنان.



Türkçesi:
“Aziz kardeşim Aziz Rami, sıcak karşılamanız, misafirperverliğiniz ve üstün hizmetiniz için size içten teşekkür ederim. Sayenizde oteldeki konaklamam son derece rahat ve keyifli geçti. Hizmet kalitenizi 5/5 olarak değerlendiriyorum. Güzel ahlakınız, ilginiz ve işinize olan bağlılığınız takdire şayandır. Allah sizi bereketlendirsin, başarı ve muvaffakiyetinizi artırsın. İnşallah tekrar görüşmek ümidiyle. Saygı ve şükranlarımla.”

2026-06-20 • via Nuitee
C
Ceren • couple • tr
10
Pros:

الأخ العزيز عزيز رامي،
أشكركم جزيل الشكر على حسن الاستقبال وكرم الضيافة، وعلى الخدمة الراقية التي جعلت إقامتي في الفندق مريحة وممتعة للغاية. أقيّم مستوى الخدمة بـ ⭐⭐⭐⭐⭐ (5/5)، وذلك بفضل أخلاقكم الرفيعة واهتمامكم وتفانيكم في العمل. أسأل الله أن يبارك فيكم ويزيدكم نجاحًا وتوفيقًا، وأتطلع إلى زيارتكم مرة أخرى بإذن الله.
مع خالص التقدير والامتنان.



Türkçesi:
“Aziz kardeşim Aziz Rami, sıcak karşılamanız, misafirperverliğiniz ve üstün hizmetiniz için size içten teşekkür ederim. Sayenizde oteldeki konaklamam son derece rahat ve keyifli geçti. Hizmet kalitenizi 5/5 olarak değerlendiriyorum. Güzel ahlakınız, ilginiz ve işinize olan bağlılığınız takdire şayandır. Allah sizi bereketlendirsin, başarı ve muvaffakiyetinizi artırsın. İnşallah tekrar görüşmek ümidiyle. Saygı ve şükranlarımla.”

2026-06-20 • via Nuitee
A
Azkiya Rela • family_with_children • lk
2
not satisfied, AC was not working, extra matress requested but not provided
Pros:

Not Provided, not clearly stated by the staff,

Cons:

staff services, receptionist and room boys not provided enough hospitality

2026-06-18 • via Nuitee
C
Chaabi • couple • ca
10
À répéter dans les prochains mois sur
Pros:

Le personnel l écoute et le service est incroyable

Cons:

Tout est très bon et surtout le personnel et la réception sont disponible et efficace

2026-06-18 • via Nuitee
I
IQRAMES • solo_traveller • sa
1
Pros:

Fine

Cons:

Price is more

2026-05-31 • via Nuitee
A
Ahmed • solo_traveller • sa
10
2026-05-26 • via Nuitee
D
Derviş • extended_group • tr
10
2026-05-10 • via Nuitee
F
Fatin • couple • sa
10
2026-05-09 • via Nuitee
O
Omar • family_with_children • sa
5
Pros:

‏لفسيونLocation

Cons:

Missing a lot of accessories

2026-05-09 • via Nuitee
A
ANAS • couple • cn
1
Pros:

فندق غير محترمين كان عن عندي حجز بنفس الوقت ورفضوا اعادة المبلغ

Cons:

في ذمتهم الى يوم القيامة مبلغ لم يعيدوه لي

2026-05-08 • via Nuitee
M
moustafa • solo_traveller • eg
7
2026-04-28 • via Nuitee