Phoenix Court Hotel

Hotels
8.5 (390 reviews)
8/9 Rutland Terrace , Scarborough , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Family rooms
Non-smoking throughout
Private parking

Review Highlights

Pros:
Friendly service
Great location
Clean facilities
Comfortable rooms
Good parking
Cons:
Wi-Fi issues
Small room size
Maintenance issues

Categories

Cleanliness
7.71
Mixed sentiments regarding cleanliness, with some guests highlighting cleanliness while others noted issues.
Service
9.18
Guests consistently praised the staff for being friendly, helpful, and welcoming.
Location
9.22
The location received high praise for its beautiful views and convenience.
Room Quality
8.17
Rooms were generally well-received, though some had minor issues like size or maintenance.
Amenities
8.7
Amenities such as parking and bar facilities were appreciated.
Value for Money
8.16
Value was considered fair for the services and amenities provided.
Food and Beverage
8.21
Breakfast options and the bar were mentioned positively.
Overall Experience
8.68
Overall, guests enjoyed their stay and felt satisfied.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:29

Property Description

Prime Location
Modern Amenities
Nearby Attractions
Book your stay at Phoenix Court Hotel for a perfect seaside getaway with free WiFi and parking. Explore Scarborough Beach only 700 metres away and popular attractions like Peasholm Park and Scarborough Castle within reach. Enjoy a comfortable, non-smoking stay close to the vibrant Scarborough North Bay. Immerse yourself in the beauty of Dalby Forest or the thrills of Flamingo Land Theme Park, both just a short drive away. Don't miss out on experiencing the best of Scarborough at Phoenix Court Hotel.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.5
Based on 390 reviews
Cleanliness: 7.71
Service: 9.18
Location: 9.22
Room Quality: 8.17
Amenities: 8.7
Value for Money: 8.16
Food and Beverage: 8.21
Overall Experience: 8.68
C
Carol couple gb
8
A good location for everything. And very quiet.
Pros:

A lovely sea view from our room.

2026-08-27 via Nuitee
S
Serena couple gb
6
View was gorgeous room was nice just needed to be cleaner for what we paid
Pros:

Gorgeous view and room was lovely but very dusty

Cons:

Cleaning needs more checked for price, and when asked about breakfast member of staff said it was sold out should provide for all not just some

2026-08-27 via Nuitee
M
Matthew solo_traveller gb
9
Pros:

Shelly is brilliant the location and on site parking is fantastic.

2026-08-27 via Nuitee
L
Letebrehan family_with_children gb
7
Pros:

I would like Location

2026-08-26 via Nuitee
A
Anna solo_traveller gb
8
Shelly is the best
Pros:

-Shelly is the person that makes this place. She couldn’t be more accommodating and helpful. She let me park up as soon as I arrived and gave me my room key so I had it ready for 3pm
-Room and bed were comfortable and clean. Windows opened. Separate bedroom, toilet, shower & sitting area.
-I like the honesty bar idea plus free water
-Parking is great
-Use of a fridge in dining room is helpful
-was quiet at night
I didn’t use TV or have breakfast so can’t comment on those

Cons:

These are not complaints but worth knowing.
-Remember Scarborough is hilly. If you are not mobile this is not the location for you unless you can afford taxis.
-there is deprivation in the area which brings social problems. I arrived to 3 police cars & 6 officers arresting someone outside the hotel and I was having a drink outside another hotel a few doors down when someone was very sick in the road.
- room 6 is on the 2nd floor. Nice & spacious but lots of stairs. I discovered a leak in the window of the sitting area which Shelly addressed straight away. Also I couldn’t lock the door but Shelly could with her key so probably me. - I saw a previous comment somewhere about the shower. It is v slow to drain & the showerhead could use a scrub. Forgot to mention on leaving as I’m sure Shelly would resolve. Also soap needs topping up & loo seat tightening.

2026-08-25 via Nuitee
J
Julie couple gb
10
Excellent for short stay. Great location near beach and town
Pros:

Excellent location. Warm welcome from host Shelley.
Wonderful sea view.

2026-08-25 via Nuitee
S
Simon solo_traveller gb
9
2026-08-23 via Nuitee
J
Joanne solo_traveller gb
10
Fabulous stay, will definitely be back!
Pros:

The most comfortable room we’ve had for a long time! Bed, pillows and bedding were lovely!
Car parking, honesty bar and such a warm welcome!

Cons:

Nothing!

2026-08-23 via Nuitee
L
Lisa solo_traveller gb
6
Pros:

Location

Cons:

Room not ready

2026-08-23 via Nuitee
D
Dale Herrick solo_traveller gb
8
2026-08-22 via Nuitee
J
john solo_traveller gb
3
2026-08-21 via Nuitee
J
Jennet21 solo_traveller gb
7
Lovely sea view
Pros:

Hotel was lovely overlooking the sea. Clean and comfortable room.

Cons:

The only thing I did not like and maybe I should have said something but didn't as I was only there for a night and I couldn't be bothered and I went to Costa in the morning. The kettle was disgusting and full of limescale. If they read this then please clean it or replace it.

2026-08-20 via Nuitee
P
Philip couple gb
10
The perfect location for a stay in Scarborough.
Pros:

Excellent sea view bedroom. Glorious sea views as can be scene in photo. Very comfortable extra large King size bed. Very quiet and relaxing.

Cons:

There is nothing to dislike about the Phoenix Court guest house.

2026-08-20 via Nuitee
A
Andrew extended_group gb
9
2026-08-20 via Nuitee
S
Sharon couple gb
10
Pros:

How clean and friendly it was

Cons:

Nothing

2026-08-19 via Nuitee
D
David solo_traveller gb
10
Short Stay Scarborough
Pros:

Good location
Friendly & helpful staff
Parking available a bonus in Scarborough.
Although had to vacate room at 10.30, could leave car in car park until 2pm

Cons:

Being on the top floor

2026-08-18 via Nuitee
C
Clair solo_traveller gb
10
Phoenix Hotel
Pros:

Staff were friendly and there was parking.
Located within walking distance of attractions and was perfect for outdoor theatre. Rooms were clean and tidy.
Plenty of tea and coffee.

Cons:

There wasnt anything that we found we didnt like.

2026-08-16 via Nuitee
P
Peter couple gb
8
We would definitely stay here again.
Pros:

Friendly, helpful staff.
Clean / modern rooms.
Great location.
Lots of car parking space.
Good breakfast - £10 per person - cooked breakfast, cereals, juice, fruit, tea / coffee etc.
Good value for money.

Cons:

A minor point, but the outside of the property and car park could do with a freshen up.

2026-08-16 via Nuitee
J
Jim Falvey solo_traveller gb
5
Be careful to check which room you are allocated before committing!
Pros:

Great location and if you are lucky you will get a panoramic sea view from a large room.
There is a comfortable lounge on the ground floor with a bar where you pay cash into a box for refrigerated alcohol or soft drinks. Bottled water is free.
WIFI & TV reception was excellent.
The staff were friendly.
The room was clean, as were the bed linen & towels.
Tea & Coffee plus Border's biscuits were provided in the room.
The beds were comfortable.

Cons:

Phoenix Court room 20
Room 20 - Avoid if possible!!
It's a Small Attic room, 4 floors up, (no lift).
so if you are not fit you will struggle!
Inside, there is one roof angled window overlooking the rooves of buildings at the back of the hotel. That window opens 6 inches so there is no airflow (it was 32 degree heat).
Thank god I brought a fan as the hotel doesn't provide one: "People steal them".
The decor is dated and needs a refurb, there are no plug sockets by the bedside cabinets and one of the two by the kettle is broken, there is also a leak in the bathroom from the shower tray.and no handle on the door.

When I asked for another room I was told there were no others and the reason I was allocated that one was because it was the cheapest on Booking.com.
I booked it four months prior and it was the ONLY room offered to me.
If it was accurately described or pictured, we have would have gone elsewhere.
It was cleverly described with minimal information and cost £80 a night without Breakfast!
So be careful before you commit to booking.

2026-08-16 via Nuitee
D
Dawn couple gb
9
Great find
Pros:

Great location
Spotlessly clean
Good parking

2026-08-16 via Nuitee