Phoenix Court Hotel

Hotels
8.5 (390 reviews)
8/9 Rutland Terrace , Scarborough , GB

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Family rooms
Non-smoking throughout
Private parking

Review Highlights

Pros:
Friendly service
Great location
Clean facilities
Comfortable rooms
Good parking
Cons:
Wi-Fi issues
Small room size
Maintenance issues

Categories

Cleanliness
7.71
Mixed sentiments regarding cleanliness, with some guests highlighting cleanliness while others noted issues.
Service
9.18
Guests consistently praised the staff for being friendly, helpful, and welcoming.
Location
9.22
The location received high praise for its beautiful views and convenience.
Room Quality
8.17
Rooms were generally well-received, though some had minor issues like size or maintenance.
Amenities
8.7
Amenities such as parking and bar facilities were appreciated.
Value for Money
8.16
Value was considered fair for the services and amenities provided.
Food and Beverage
8.21
Breakfast options and the bar were mentioned positively.
Overall Experience
8.68
Overall, guests enjoyed their stay and felt satisfied.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:29

Property Description

Prime Location
Modern Amenities
Nearby Attractions
Book your stay at Phoenix Court Hotel for a perfect seaside getaway with free WiFi and parking. Explore Scarborough Beach only 700 metres away and popular attractions like Peasholm Park and Scarborough Castle within reach. Enjoy a comfortable, non-smoking stay close to the vibrant Scarborough North Bay. Immerse yourself in the beauty of Dalby Forest or the thrills of Flamingo Land Theme Park, both just a short drive away. Don't miss out on experiencing the best of Scarborough at Phoenix Court Hotel.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.5
Based on 390 reviews
Cleanliness: 7.71
Service: 9.18
Location: 9.22
Room Quality: 8.17
Amenities: 8.7
Value for Money: 8.16
Food and Beverage: 8.21
Overall Experience: 8.68
N
Nipuli • couple • it
8
2026-09-19 • via Nuitee
K
Kevin • couple • gb
8
Good basic hotel.
Pros:

Good location. Free parking

2026-09-15 • via Nuitee
K
Kathryn • solo_traveller • gb
10
2026-09-14 • via Nuitee
M
Mark • extended_group • gb
9
Will do it again
Pros:

Friendly staff,great welcome,great service

Cons:

Nothing

2026-09-10 • via Nuitee
J
John • family_with_children • gb
10
Convenient and comfortable.
Pros:

Didn't have breakfast, but looked good!! The location for our requirements is very good.

Cons:

All was excellent.

2026-09-06 • via Nuitee
S
Sean • solo_traveller • gb
1
Pros:

Location

Cons:

I didn't like on 3 occasions talking to a door bell camera to allow my stay there. the girl running the hotel wouldn't come to the door & just kept asking me stupid questions. When she actually opened the door she told us she was stressed out.i paid £120 for a upgraded room & for a sea view we ended up with a side view si I would like a full refund please.

2026-09-05 • via Nuitee
J
julie • solo_traveller • gb
10
2026-09-03 • via Nuitee
G
Guy • solo_traveller • gb
9
Pros:

Location

Cons:

Nothing

2026-09-01 • via Nuitee
M
Margaret • couple • gb
8
2026-09-01 • via Nuitee
H
Helen • family_with_children • gb
8
2026-09-01 • via Nuitee
G
Garywatt86 • solo_traveller • gb
10
2026-08-31 • via Nuitee
K
keri • solo_traveller • gb
8
2026-08-31 • via Nuitee
L
Lucy • couple • gb
10
Shelly was very friendly and accommodating, clean room, perfect off street parking, overall really lovely stay at the ho
Pros:

Lovely hotel with private parking which was key for us during our trip. We had a spacious room which was clean and comfortable and Shelly was very friendly and accommodating. Loved the little extras in the communal kitchen area and we thoroughly enjoyed our stay here.

2026-08-30 • via Nuitee
M
Matthew • solo_traveller • gb
9
Pros:

Shelly is brilliant the location and on site parking is fantastic.

2026-08-27 • via Nuitee
S
Serena • couple • gb
6
View was gorgeous room was nice just needed to be cleaner for what we paid
Pros:

Gorgeous view and room was lovely but very dusty

Cons:

Cleaning needs more checked for price, and when asked about breakfast member of staff said it was sold out should provide for all not just some

2026-08-27 • via Nuitee
C
Carol • couple • gb
8
A good location for everything. And very quiet.
Pros:

A lovely sea view from our room.

2026-08-27 • via Nuitee
L
Letebrehan • family_with_children • gb
7
Pros:

I would like Location

2026-08-26 • via Nuitee
J
Julie • couple • gb
10
Excellent for short stay. Great location near beach and town
Pros:

Excellent location. Warm welcome from host Shelley.
Wonderful sea view.

2026-08-25 • via Nuitee
A
Anna • solo_traveller • gb
8
Shelly is the best
Pros:

-Shelly is the person that makes this place. She couldn’t be more accommodating and helpful. She let me park up as soon as I arrived and gave me my room key so I had it ready for 3pm
-Room and bed were comfortable and clean. Windows opened. Separate bedroom, toilet, shower & sitting area.
-I like the honesty bar idea plus free water
-Parking is great
-Use of a fridge in dining room is helpful
-was quiet at night
I didn’t use TV or have breakfast so can’t comment on those

Cons:

These are not complaints but worth knowing.
-Remember Scarborough is hilly. If you are not mobile this is not the location for you unless you can afford taxis.
-there is deprivation in the area which brings social problems. I arrived to 3 police cars & 6 officers arresting someone outside the hotel and I was having a drink outside another hotel a few doors down when someone was very sick in the road.
- room 6 is on the 2nd floor. Nice & spacious but lots of stairs. I discovered a leak in the window of the sitting area which Shelly addressed straight away. Also I couldn’t lock the door but Shelly could with her key so probably me. - I saw a previous comment somewhere about the shower. It is v slow to drain & the showerhead could use a scrub. Forgot to mention on leaving as I’m sure Shelly would resolve. Also soap needs topping up & loo seat tightening.

2026-08-25 • via Nuitee
J
Joanne • solo_traveller • gb
10
Fabulous stay, will definitely be back!
Pros:

The most comfortable room we’ve had for a long time! Bed, pillows and bedding were lovely!
Car parking, honesty bar and such a warm welcome!

Cons:

Nothing!

2026-08-23 • via Nuitee