Facilities

Room service
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Ironing service
Currency exchange
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Clean and comfortable environment
Great breakfast options
Ideal location
Cons:
Lack of ventilation in some rooms
Claustrophobic room experience for some guests

Categories

Cleanliness
9.21
Cleanliness was generally praised across multiple reviews, indicating high standards.
Service
9.68
Numerous mentions of friendly and attentive staff suggest excellent service.
Location
9.22
The location was frequently highlighted as ideal and convenient.
Room Quality
8.37
Issues mentioned regarding room ventilation and amenities affected the perception.
Amenities
8.7
Amenities noted, but some guests felt items could be improved.
Value for Money
9.16
Overall good feedback suggests guests felt they received value for their stay.
Food and Beverage
9.21
Food quality received positive remarks, especially the breakfast.
Overall Experience
9.28
Guests had a wonderful experience, with some minor suggestions for improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:17

Property Description

Ideal Location in Cusco
Located in the heart of Cusco, minutes away from popular attractions like Church of the Company and Cathedral of Cusco.

Comfortable Rooms
Rooms equipped with modern amenities including flat-screen TVs, private bathrooms, and cozy bedding for a relaxing stay.

Convenient Services
Enjoy the convenience of room service, a 24-hour front desk, and currency exchange facilities for a hassle-free experience.

Book your stay at CASA CRISTOBAL Hotel Boutique for an unforgettable Cusco getaway.

Important information:

Please note that there is a 5% charge when you pay with a credit card or debit card.

Please note that the total amount of the reservation must be paid at check-in.

Please note that this property does not allow events (bachelor party and similar parties).

Please note that no noise can be made from 21:00 pm until 7:00 am.This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.1
Based on 338 reviews
Cleanliness: 9.21
Service: 9.68
Location: 9.22
Room Quality: 8.37
Amenities: 8.7
Value for Money: 9.16
Food and Beverage: 9.21
Overall Experience: 9.28
M
Maria • extended_group • us
9
The hotel was clean, customer service was excellent but location was not good due to the street quality
Pros:

Customer service was excellent

Cons:

Location

2026-05-30 • via Nuitee
G
Grzegorz • solo_traveller • gb
5
Disappointed
Pros:

It was a brief stay and we were mostly out.

Cons:

Our room had no window, and most of the staff couldn't communicate in English. Given how touristy Cusco is, this was somewhat disappointing. I gave up on raising the window situation for this very reason but wasn't particularly happy about it.

2026-05-29 • via Nuitee
P
Paula • couple • pe
10
2026-05-28 • via Nuitee
M
Mathieu • couple • be
8
2026-05-26 • via Nuitee
N
Natalia • couple • nl
9
Fantastische service van personeel!
Pros:

Super lekker ontbijt! En super flexibel personeel die voor ons heel last minute ons ontbijt to go maakte omdat we weg moesten voor een tour! Echt fantastisch!

2026-05-26 • via Nuitee
R
Rodrigo • couple • cl
4
Gran primera experiencia, segunda muy decepcionante.
Pros:

Tuve una primera experiencia muy buena en este hotel: habitación amplia y bonita, excelente atención, desayuno a la carta destacable y hasta me ofrecieron custodia de equipaje. Todo fue perfecto, por lo que decidí volver sin dudarlo.

Lamentablemente, esta segunda estadía fue completamente distinta. La habitación que me ofrecieron era muy pequeña, con solo una cama, sin ventana y con mala ventilación. Solicité un cambio, pero no recibí ninguna solución por parte del personal. Lo más difícil de entender es que se trataba del mismo precio que la reserva anterior.

Finalmente decidí cancelar e irme a otro lugar.

Una pena la inconsistencia en el estándar, porque mi primera experiencia había sido excelente.

Cons:

Lo que no me gustó es que, si el hotel cuenta con habitaciones de distinto estándar, deberían también existir diferencias claras en el precio. Resulta engañoso que se ofrezca un tipo de habitación y que, al llegar, la realidad sea completamente distinta, manteniendo el mismo valor.

Felizmente pude cambiarme a otro alojamiento, pero fue una situación innecesaria que empañó la experiencia.

2026-05-26 • via Nuitee
C
Colette • couple • ca
9
2026-05-25 • via Nuitee
S
Samuel • solo_traveller • pe
9
2026-05-25 • via Nuitee
T
Terra • solo_traveller • br
9
Me senti em casa
Pros:

Hotel pequeno e muito aconchegante. Funcionários muito gentis, oferecem ajuda e tudo mais para o hóspede se sentir em casa.

Cons:

Poderia ter uma garrafa com chá disponível durante todo o dia.

2026-05-23 • via Nuitee
D
Delphine • solo_traveller • fr
10
2026-05-23 • via Nuitee
M
Mathieu • couple • be
8
2026-05-22 • via Nuitee
M
Marcia Regina • couple • br
8
2026-05-22 • via Nuitee
S
Sida Dilara • couple • tr
8
2026-05-22 • via Nuitee
P
Peter • solo_traveller • ca
8
Pros:

Modern clean hotel easy walking distance to the centre.

2026-05-20 • via Nuitee
M
Matthew • solo_traveller • gb
7
2026-05-20 • via Nuitee
B
Bianca • couple • de
10
Pros:

Comfortable beds
Provide heating for cold nights
Good breakfast
Nice staff

Cons:

-

2026-05-20 • via Nuitee
M
Marco • solo_traveller • gb
9
I would definitely come back
Pros:

Great comfortable room

Cons:

Nothing really, all was great

2026-05-20 • via Nuitee
C
Carolina • couple • es
10
Ubicación y descanso perfectos
Pros:

La habitación deluxe es la que merece la pena.
Rodrigo siempre estaba y siempre atento para ayudar, el mejor y eso que todos son muy muy agradables

2026-05-17 • via Nuitee
C
Carolina • couple • es
10
2026-05-17 • via Nuitee
P
Patrycja • couple • pl
10
2026-05-17 • via Nuitee