Xenia Aparthotel by Totalstay

Hotels
•
Totalstay
8.2 (1048 reviews)
35 Prestwich Street , Cape Town , za

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Non-smoking throughout
Fire extinguishers
Smoke alarms
24-hour security
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Problems with air conditioning and internet

Categories

Cleanliness
7.59
Multiple mentions of cleanliness issues, including uncomfortable beds and inadequate cleaning.
Service
8.56
Staff received praise for being kind and helpful.
Location
9.1
Location is frequently noted as a major positive aspect with beautiful views and proximity to attractions.
Room Quality
8.05
Overall spaciousness and amenities praised, with minor complaints about air conditioning.
Amenities
8.08
Provided facilities like a pool and gym, but some equipment issues reported.
Value for Money
7.54
Concerns about pricing for late check-out and comparisons with perceived value.
Food and Beverage
8.09
Breakfast provided but few mentions of quality, mostly neutral.
Overall Experience
8.56
General sentiment is positive with final experience satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 01:14

Property Description

Modern Accommodations
Xenia Aparthotel by Totalstay offers stylish and well-equipped units, including a kitchen with modern appliances and a private bathroom, ensuring a comfortable stay.

Convenient Amenities
Guests can enjoy complimentary WiFi, private parking, and a 24-hour front desk. The property also features a lift, providing ease of access for all visitors.

Relaxation Opportunities
Indulge in the plunge pool and fitness centre, perfect for unwinding after a day of exploring Cape Town. Additionally, the indoor pool offers a relaxing experience for all guests.

To experience luxury, convenience, and relaxation in Cape Town, book your stay at Xenia Aparthotel by Totalstay today.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.2
Based on 1048 reviews
Cleanliness: 7.59
Service: 8.56
Location: 9.1
Room Quality: 8.05
Amenities: 8.08
Value for Money: 7.54
Food and Beverage: 8.09
Overall Experience: 8.56
M
Martina • couple • de
8
2026-05-30 • via Nuitee
P
Philip • solo_traveller • au
8
Relaxing, comfortable and totally enjoyable.
Pros:

Great Location, close to amenities.

Cons:

Room safe was broken and despite reporting the issue it was not repaired or replaced.

2026-05-28 • via Nuitee
P
Paola • solo_traveller • it
10
Pros:

Appartamento ampio, ben arredato e fornito di tutto. Doppia camera da letto e doppio bagno. Ampio salotto e cucina.
Pulizie quotidiane. Vicino al quartiere Waterfront e a pochi passi da Bo-Kaap. In mezz'ora di camminata massimo si raggiungono tutti i punti salienti della città. Parcheggio custodito nella struttura.

Cons:

Nulla di particolare.

2026-05-28 • via Nuitee
S
Shela • solo_traveller • za
10
Pros:

The facility is well maintained, modern and the staff is very professional

2026-05-28 • via Nuitee
M
Magale Karine • family_with_children • br
10
Pros:

Muito novo e bem cuidado

2026-05-22 • via Nuitee
C
Christos • extended_group • gr
10
Pros:

Convenient location, amazing view from the apartment.
Staff was friendly and accommodating

2026-05-21 • via Nuitee
U
Ulrich • couple • za
6
2026-05-20 • via Nuitee
V
Valeria • extended_group • it
9
2026-05-19 • via Nuitee
T
Till • family_with_children • de
1
very poor customer service!
Cons:

Very disappointing experience.

We specifically chose this accommodation because of the swimming pool, especially for our children who were excited to swim during the holiday. Upon arrival, we discovered that the pool had already been closed for days. This information was never communicated before the booking, even though the property was clearly aware of the issue at that time.

What makes this even worse is the way the situation was handled afterwards. We only received a response after involving Booking.com, and instead of taking responsibility, the hotel provided inaccurate statements and refused any form of compensation.

The overall service was also very poor. Towels were not changed during our stay, and overall attention to guests and customer care was clearly lacking.

This is not acceptable customer service and feels very dishonest. Important facilities advertised during booking should be available or at least transparently communicated in advance.

Unfortunately, based on this experience, I cannot recommend this accommodation and would advise future guests to be careful when booking.

2026-05-19 • via Nuitee
J
Jagminder • solo_traveller • gb
5
Great location but wouldn’t not stay there again.
Pros:

Location was amazing and nice views

Cons:

The apartment itself looked nice, but the overall experience was extremely disappointing due to the poor management and incompetent staff.

The entry system operated with a key fob, which regularly failed to work. On one occasion, we were locked out for 4 hours waiting for someone to fix the issue. There was little communication or urgency from staff, who seemed completely clueless throughout our stay.

When we arrived, the rooms were not properly prepared at all. Some beds were missing sheets, and unbelievably it took 2 full days for one of the beds to finally have bedding provided. Basic housekeeping standards were clearly not being met.

The checkout process was equally frustrating. Reception insists on checking the room before you can leave, which can take 15–20 minutes, yet they fail to warn guests about this in advance. If you book a taxi for checkout time, expect problems because the delays are entirely on them.

Overall, while the apartment itself had potential, the disorganised service, lack of professionalism, and completely unhelpful staff ruined the experience.

2026-05-18 • via Nuitee
G
Godlove Lughano • couple • tz
9
Excellent Facilities
Pros:

Location is superb - close to CBD, supermarkets and restaurants available in the same vicinity.

Cons:

The blankets - were not warm blankets - I literally had to go and buy 2 more blankets for me to keep warm.
Also the room do not have any heaters even the small portable ones for temporary warmth. It becomes uncomfortable during cold days like the ones we stayed.

2026-05-18 • via Nuitee
R
Rebelkis • family_with_children • ao
9
2026-05-17 • via Nuitee
D
Daniella • solo_traveller • mu
10
Pros:

We had a fabulous stay! Close to the waterfront and shopping stores. Well located in a very nice and safe area.

2026-05-17 • via Nuitee
F
francesca • solo_traveller • it
9
Come a casa
Pros:

Appartamento molto funzionale, comodo e pulito in un bel contesto. Ottima la possibilità di parcheggiare nel garage sottostante. Nel palazzo e nei dintorni ci sono una palestra, e alcuni caffè/ristoranti. Il centro si raggiunge a piedi in 15 minuti, così come il waterfront. Il quartiere di Bokap è molto vicino. La zona è tranquilla. Lo staff molto collaborativo.

Cons:

Le indicazioni GPS portano a un altro palazzo nei dintorni, dove abbiamo trovato alcune persone che millantavano che dovessimo usare la carta di credito per aprire una porta e fare il checkin. Per arrivare nel posto giusto bisogna impostare nel GPS The Rockwell. Le procedure d'ingresso sono piuttosto complicate, con procedura di registrazione facciale e di registrazione della targa dell'automobile, ma certamente si tratta di pratiche effettuate per ragioni di sicurezza, quindi va bene.

2026-05-16 • via Nuitee
A
Auriel • solo_traveller • ie
9
Pros and Cons
Pros:

I like the fact that almost the entire apartment is at a standard of above average. They bed is very comfortable, as well as the pillows and the duvet is of good quality and the smell of the bed linen is lovely and fresh.

Cons:

That most evening's it was quite noisy outside of the Xenia Apart building, especially near unit no 408 with a 24/7 express pick n pay and a Vasco de Gama Tavern right next to the Xenia building and the noise of cars with extremely loud engines.

The cupboards in the kitchen could do with a makeover. The bathroom could of had holders for the toothbrush and toothpaste. The bathroom railings could've been longer or a second one installed.

2026-05-14 • via Nuitee
B
Britta • couple • de
7
2026-05-14 • via Nuitee
J
Joshline • extended_group • za
8
2026-05-12 • via Nuitee
O
Octavia • extended_group • au
5
2026-05-12 • via Nuitee
S
Sophia • extended_group • pt
9
Pros:

beautiful view of table mountain and nice location

Cons:

the window in one of the bedrooms was facing the hallway

2026-05-11 • via Nuitee
C
Camilla_Mrn • solo_traveller • it
7
Ottima posizione, generalmente sufficiente
Pros:

La posizione è ottima, hanno la culla per i bambini, l'appartamento con due camere da letto è spaziosa. Parcheggio disponibile in ampio garage

Cons:

Abbiamo chiesto alcune volte del supporto alla reception ma hanno dato seguito solo alcune volte. Non eravamo stati informati che la piscina non funzionava, e avevamo prenotato questo posto anche per la piscina al chiuso. Per due giorni di seguito non hanno messo la carta igienica nel bagno. E siamo dovuti andarla a chiedere. La porta dell'appartamento era molto o dura da spingere e tirare. La porta della doccia non si chiudeva bene. Una camera affaccia sul corridoio. Dunque per gli stessi soldi si possono trovare alloggi migliori

2026-05-10 • via Nuitee