Mercure Suzhou Shilu Shantang

Hotels
•
Mercure
7 (6 reviews)
No.20 Shi Road Shantang Street , Suzhou , CN

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Clean room
Good location
Spacious room
Cons:
No window in superior room
Air-conditioning issues
Entrance access mixed with others

Categories

Cleanliness
6.64
The room was clean but other factors affected the overall stay.
Service
7.61
The hotel kindly upgraded the room for the guests.
Location
7.65
Very good location close to subway station.
Room Quality
6.1
Superior king room had no window, making it uncomfortable for sleeping.
Amenities
7.13
Basic amenities available, but air-conditioning limited.
Value for Money
6.59
Paid more for a room with a window, affecting value perception.
Food and Beverage
7.64
Breakfast included both Chinese and western food with good variety.
Overall Experience
6.61
Overall good experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:18

Property Description

Convenient Location
Located just 34 km from Hanshan Temple, Mercure Suzhou Shilu Shantang offers easy access to popular attractions.

Comfortable Accommodation
Relax in air-conditioned rooms equipped with modern amenities like free toiletries and a hairdryer.

Dining Options
Enjoy a variety of breakfast options, including buffet, continental, and Asian delicacies.

To experience a relaxing stay in Suzhou, book your room at Mercure Suzhou Shilu Shantang now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7
Based on 6 reviews
Cleanliness: 6.64
Service: 7.61
Location: 7.65
Room Quality: 6.1
Amenities: 7.13
Value for Money: 6.59
Food and Beverage: 7.64
Overall Experience: 6.61
Y
Yueh Jen • couple • tw
6
地點方便山塘街很近
Pros:

洗衣服

Cons:

電梯

2026-07-01 • via Nuitee
W
WenLi • solo_traveller • us
10
Enjoyed it !
Pros:

Very good location with spacious room. The breakfast included both Chinese and western food, a lot of good choice. We originally booked only one bed, but the hotel kindly upgraded us to two big queen beds with a garden view, so my son and I could sleep comfortably. Our room was very quiet and our bed was very comfortable.

Cons:

The hotel website should describe how to get to the hotel from the closest subway station. That would be very helpful!

2026-01-19 • via Nuitee
C
chris liew • couple • sg
1
Pros:

Clean room

Cons:

Booking didn't say the room had no window (superior king room) had to pay additional for a room with window.
Air-conditioning only functions in the day and night time airflow is 24.5’ degrees. It was an oven to sleep in the room.
The window slide outwards but no ventilation is felt.
Bad decision to stay in this hotel.

2025-10-23 • via Nuitee
L
Lee • young couple • th
7
Overall stay in the hotel room and breakfast is good experience. Only downside is the entrance access share with others
Pros:

Good location close by subway station

Cons:

The entrance to hotel, mixed with others residential and restaurant.

2025-06-20 • via Nuitee
T
Tan • review category business travellers • sg
7
Good
Pros:

Staff was helpful. Location of hotel is good as it is within walking distance to ancient town. Plenty of food options around the vicinity of the hotel.

Cons:

The corridor outside of our room constantly smells of smoke. There were ash trays on the top of dustbins placed at lift lobbies which seems to suggest that the hotel allows smoking in its premise. Although we got non-smoking rooms, we frequently gets whiffs of smoke smell coming into our room.

2025-01-13 • via Nuitee
W
Wu • with friends • cn
4
Too tricky with a negative impression
Pros:

With good location

Cons:

1. Just two elevators within a 20 floors building, and have to share with lift with other people in the same building due to there are more than 3 different hotels in the same building with different floors, is not safe and comfortable as well as the lift is too slow.

2. The reception staff is tricky and ask me to cancel my booking instead of make another reservation offline and become a member of their hotel group that I can get a breakfast for free.

2024-12-05 • via Nuitee