Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Swimming pool
Room service
Heating
Terrace
Family rooms
Garden
Hiking
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
No dinner service available
Breakfast was just okay

Categories

Cleanliness
9.38
Several reviews noted clean rooms and friendly staff.
Service
9.85
Employees were described as extremely friendly and attentive.
Location
9.89
Location mentioned as perfect with amazing views.
Room Quality
9.34
Rooms were spacious and featured fantastic views.
Amenities
8.87
Heated bathroom floors and thermal pools noted, but missing some services.
Value for Money
9.33
Facilities exceed expectations for the price.
Food and Beverage
8.38
Breakfast was mentioned as just okay in one review.
Overall Experience
9.35
Reviews overall indicate an exceptional experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:55

Property Description

Unbeatable Views of the Matterhorn
Located in car-free Zermatt, the Matterhorn FOCUS Design Hotel offers stunning views of the iconic Matterhorn. Each room, designed by Swiss artist Heinz Julen, provides a unique and luxurious experience with modern amenities like Nespresso machines and flat-screen TVs.

Luxurious Spa Area
Indulge in relaxation at the exclusive spa area featuring indoor and outdoor hot tubs, a salt-water bath, Finnish sauna, and a tranquil relaxation room. Treat yourself to rejuvenating massage and beauty treatments upon request, ensuring a truly pampering stay.

Convenient Shuttle Service
Experience seamless travel with the hotel's complimentary shuttle service to and from key locations in Zermatt. With easy access to the largest ski and hiking areas and just a short walk to the village center, every guest can enjoy the best of what Zermatt has to offer.

Book now to elevate your Zermatt experience at Matterhorn FOCUS Design Hotel.

Important information:

Zermatt is car-free. Access for private cars is only possible as far as Täsch (about 3.7 mi from Zermatt). The road between Täsch and Zermatt is closed to private transport. From Täsch, there is a shuttle train service, the Matterhorn-Gotthard-Bahn, every 20 minutes.

Please note that the hotel offers free transfers from and to the train station, the taxi stand or the Zermatt Heliport from 08:00 to 19:00. Guests are kindly requested to inform the property in advance of their estimated time of arrival if they wish to make use of this service.

If you are traveling with children, please inform the property in advance of the number of children arriving and their age. Contact details are stated in the booking confirmation.

Please also note that the property consists of 3 buildings, which are internally connected to each other.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.3
Based on 613 reviews
Cleanliness: 9.38
Service: 9.85
Location: 9.89
Room Quality: 9.34
Amenities: 8.87
Value for Money: 9.33
Food and Beverage: 8.38
Overall Experience: 9.35
E
edward • family_with_children • gb
10
Superp hotel, location, staff, views
Pros:

Very well run, peaceful location but very close to centre. Great room and views, extremely attentive team , very clean and great amenities

Cons:

None

2026-08-28 • via Nuitee
N
Nafees • family_with_children • ae
9
Great stay and location
Pros:

Location, facilities and breakfast and service

Cons:

You should improve the beds and pillows. Beds were squeaky and pillows very soft.

2026-08-26 • via Nuitee
B
Brenden • family_with_children • ca
10
2026-08-25 • via Nuitee
D
Damien • family_with_children • ch
10
2026-08-23 • via Nuitee
V
VERENA • family_with_children • fr
9
Pros:

Nous avions une chambre familiale avec vue sur le Cervin, c'était splendide. Les prestations sont de qualité , notamment la piscine et le spa qui sont très appréciables en fin de journée. Le petit déjeuner est varié et de qualité. S'ajoutent la gentillesse du personnel et toutes les petites attentions particulières à notre arrivée.
Superbe!

2026-08-20 • via Nuitee
R
Robert • solo_traveller • gb
10
Fantastic two-night stay with young kids.
Pros:

What a fantastic hotel! The pick-up/drop-off service was convenient and the welcome drink on arrival was just what we needed after a long journey. The staff were all so welcoming and accommodating. Nothing was too much trouble and they put a lot of thought into making our stay memorable, even leaving three small robes and slipper sets for our children to wear to the pool, which made their day. The hotel itself was absolutely beautiful and the room was comfortable, stylish, well-appointed and spotless. The breakfast was excellent, with loads of choice, all of it delicious, as was the complimentary afternoon tea. The pool was perfect for our three kids to play in but also great for relaxing in if you're child-free. The location was also great, with the cable car and a lovely Italian restaurant about a minute's walk away, and Zermatt centre a pleasant 10 min stroll down the hill. We loved our stay and were very sad not to stay longer. We will be back.

Cons:

We didn't mind but it's worth noting that the hotel does not offer a lunch or dinner service, only breakfast and a complimentary afternoon tea which were both excellent.

2026-08-19 • via Nuitee
K
Karien Kriel • solo_traveller • za
10
Pros:

Everything was perfect!

2026-08-18 • via Nuitee
M
Michael • solo_traveller • us
10
Strong rec for anyone coming to Wengen.
Pros:

Great staff - welcoming, kind, and warm.

The facilities were tier 1 - excellent setting, comfortable room/bed, and the on-sight steam/sauna rooms were an excellent touch post long days of hiking.

2026-08-17 • via Nuitee
G
Gen • family_with_children • gb
10
Unforgettable experience
Pros:

Super modern. Stunning Matterhorn view from veranda. Very cozy pool and sauna. Staff were very helpful and while stay became perfect which made us to think we are going to stay again at FOCUS.

Cons:

I wish we could have been notified about the shuttle service ahead of time. If we had been, we did not have to walk from the station.

2026-08-14 • via Nuitee
J
Jones-Lacy • family_with_children • us
10
Wonderfulf experience, amazing amenities, beautiful view and facilities.
Pros:

The view from the room was spectacular! We were facing Zermatt and away from the Matterhorn, which at first was disappointing. Then I got a full view of our view and I was blow away! I love how the entire room is floor to ceiling windows, not a bad view in the entire place! The back deck provided Matterhorn views and the pool was wonderful and my kids loved it! We also enjoyed the very delicious breakfast and the staff were so helpful and provided us with anything we needed. Customer service was great and the hotel is really beautiful. I would go back, and get a larger room next time, but even in spite of that, totally worth it! The location is also really great. It's out of the fray of the high traffic areas but right next to the lift that takes you the Glacier Paradise.

Cons:

The room was fairly small (save for the exceptionally high ceilings).

2026-08-14 • via Nuitee
K
Kim • couple • ca
10
Lovely hotel, excellent staff , would definitely return
Pros:

Very comfortable room, nice breakfast, great indoor/ outdoor pool.
Staff was exceptionally helpful and friendly

Cons:

It was very hot throughout Switzerland during our stay- a/c would have been welcomed

2026-08-14 • via Nuitee
L
Laura • family_with_children • es
10
2026-08-13 • via Nuitee
P
Peter Che We • family_with_children • hk
8
2026-08-13 • via Nuitee
M
Mette • solo_traveller • dk
9
2026-08-09 • via Nuitee
N
N • family_with_children • sk
8
가족여행, 추천합니다
Pros:

체크인 시 웰컴드링크를 주시는데,
지금까지 여러호텔을 이용했지만 이렇게 좋았던 적은 처음이에요.
그저 쥬스나 물이 아니라 시원한 체르마트 맥주와 샴페인? 스파클링 와인?을 주셨어요 게다가
우리에게 뷰가 좋은 테라스로 안내하고 거기까지 음료를 가져다 주셨어요. 마테호른을 보며 드링크 마시는데 진짜 기분좋았어요.

위치는 기차역에서 도보로 10분이상인데
호텔 체크인과 체크아웃시에는 호텔셔틀버스로 이동가능하기때문에 전혀 불편함이 없습니다. 요청 시 미니 전기버스로 이동시켜줍니다. 택시가 아니라서 중심지로 이동 시 이용불가입니다.
다만 식당이나 쿱을 가려면 내리막길로 10분이상 걸어야해요 그런데 주변경관 보면서 걷다보면 어느새 도착합니다.
저희 4살 아이도 잘걸어다녔어요.

호텔수영장은 작은데 투숙객들 대다수가 하이킹을 하러 나가선지 붐비지않았어요. 어린아이가 있는 저희가족만
독점하며 놀기도 했어요.

체크아웃때 작은 물병을 4개 주셨는데 물병바닥에 마테호른이 있어요!!!!너무 귀여워서 물병 안버리고 보관했어요.

Cons:

조식은 기억에 남을 만큼 특별한건 없었어요 이틀 조식먹었는데 세번 먹고 싶진 않았어요.

2026-08-07 • via Nuitee
G
Gerry • couple • gb
10
2026-08-05 • via Nuitee
R
Rowena • family_with_children • gb
10
Excellent location, staff are very helpful/friendly and did their job well
Pros:

It was cool👍

Cons:

None

2026-08-05 • via Nuitee
G
Gerry • extended_group • gb
10
2026-08-05 • via Nuitee
A
Anna • couple • es
5
Repetiria de ben segur
Pros:

Molt bona ubicació de l’hotel i el personal molt atent.

2026-08-04 • via Nuitee
F
Florence • family_with_children • ch
10
Superbe!
Pros:

Emplacement de rêves et accueil très chaleureux!

2026-08-04 • via Nuitee