Best Western Uppsala

Hotels
•
Best Western
7.5 (2296 reviews)
Trädgårdsgatan 5A , Uppsala , SE

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Family rooms
Pets allowed
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Central, convenient location
Consistently good breakfast
Friendly/helpful staff in many cases
Comfortable beds noted by several guests
Cons:
Worn or dated rooms; small/dorm-like rooms reported
Noise at night from street/student areas
Parking is difficult/limited
Inconsistent reception/service (no staff after 20:00, some rude staff)
Perceived poor value for money by multiple guests

Categories

Cleanliness
7
Mixed reports: several guests describe rooms and common areas as clean (including an explicit note of very clean rooms), but others report 'risigt' rooms, stained bedding and maintenance issues (leaks), so overall cleanliness is slightly above average but inconsistent.
Service
7
Mixed sentiment: multiple guests praise friendly and helpful staff at breakfast and check-in, but there are notable complaints about reception being absent after 20:00 and some reports of unfriendly or unhelpful reception staff.
Location
9
Consistently strong positive: many reviews highlight the central location, proximity to the cathedral, castle and station, and convenience for exploring Uppsala.
Room Quality
6.5
Generally criticized: numerous mentions of worn/slit rooms, scratches, small/dorm-like rooms, dated or poor furnishings and occasional uncomfortable sofa beds — room quality is below the overall target.
Amenities
7
Limited but adequate: breakfast availability is noted (see Food & Beverage), rooms are generally basic; parking is difficult in the area and other amenities are rarely mentioned, so amenities are average overall.
Value for Money
6
Several guests state the hotel feels overpriced or 'no value for money' for the condition/offerings; a few find the price acceptable, but value perception is notably weak.
Food and Beverage
8
Generally positive: breakfast is repeatedly praised as very good or satisfactory, though a few mention limited selection or renovation affecting breakfast offering; overall F&B is a clear strength.
Overall Experience
9.5
Overall impressions skew positive due to the excellent location and strong breakfast/service moments; despite room condition and value concerns, many guests call it ideal for short stays and some describe a fantastic experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:35

Property Description

Central Location and Stunning Views
Located just an 8-minute walk from Uppsala Train Station, Uppsala CityStay Hotel offers breathtaking views of Uppsala Cathedral and Uppsala Castle.

Comfortable Rooms with Modern Amenities
Each room features a flat-screen TV and a work desk. Guests can choose between rooms with a private bathroom or shared facilities. The brightly decorated rooms ensure a cozy stay for all guests.

Convenient Facilities and Services
Enjoy light meals at the in-house restaurant, grab drinks and snacks at the bar, and make use of the communal fully equipped kitchen. Laundry service, a communal TV lounge, and easy access to public transportation make your stay hassle-free.

Experience the best of Uppsala at CityStay Uppsala - book now for an unforgettable stay!

Important information:

The property does not accept cash as a method of payment (card only).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.5
Based on 2296 reviews
Cleanliness: 7
Service: 7
Location: 9
Room Quality: 6.5
Amenities: 7
Value for Money: 6
Food and Beverage: 8
Overall Experience: 9.5
C
Christin • solo_traveller • se
6
Pros:

Helt ok utbud

Cons:

Trångt och lite stökigt i matsalen

2026-10-31 • via Nuitee
P
Peter • solo_traveller • se
5
2026-10-31 • via Nuitee
C
Christer • couple • se
9
Pros:

Allt

Cons:

Dåligt ljus inne på rummet

2026-10-31 • via Nuitee
G
Gianna • extended_group • gr
8
2026-10-31 • via Nuitee
A
Annika • family_with_children • se
8
2026-10-30 • via Nuitee
J
Johan • couple • se
7
Cons:

Ganska lyhört, kunde höra samtal i intilliggande rum.

2026-10-30 • via Nuitee
C
Camilla • solo_traveller • se
7
2026-10-30 • via Nuitee
C
Camilla • solo_traveller • se
7
2026-10-30 • via Nuitee
I
Inna • solo_traveller • se
7
2026-10-29 • via Nuitee
C
Camilla • family_with_children • se
5
Motsvarande inte förväntningarna , sämre standard jämfört med andra hotell i samma hotellkedja
Pros:

Centralt läge

Cons:

Ingen personal efter kl 20
Tråkig inredning

2026-10-29 • via Nuitee
C
Christian • couple • se
6
Centralt med bra läge
Pros:

Mycket bra och fräsch frukost.
Bra centralt läge

Cons:

Rummet var slitet med repor och små hål i väggar

2026-10-29 • via Nuitee
S
Sören • family_with_children • se
7
Pros:

Centralt

Cons:

Oljud utanför på natten.

2026-10-29 • via Nuitee
B
Boel • family_with_children • se
6
2026-10-29 • via Nuitee
L
Linzi • solo_traveller • se
10
2026-10-28 • via Nuitee
I
Ia • family_with_children • se
9
Pros:

Sköna sängar och utmärkt frukost

2026-10-26 • via Nuitee
C
Carita • couple • se
6
Pros:

Frukost var bra!

2026-10-26 • via Nuitee
S
Susanna • couple • se
6
Perfekt för en natt i Uppsala
Pros:

Läget och frukost

Cons:

Ngt slitet rum

2026-10-26 • via Nuitee
Åke • solo_traveller • se
6
2026-10-25 • via Nuitee
G
Grażyna Krupińska • family_with_children • pl
8
Pros:

Przyjazny, pomocny personel. Świetna lokalizacja.

Cons:

Trochę słabe oświetlenie w łazience.

2026-10-25 • via Nuitee
H
Hans • solo_traveller • se
6
2026-10-25 • via Nuitee