Neuchâtel City Hôtel

Hotels
7 (3290 reviews)
15 Avenue de la Gare , Neuchâtel , ch

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Facilities

Non-smoking rooms
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Massage services
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Outdated amenities
Food quality concerns

Categories

Cleanliness
5.33
Multiple reviews indicate cleanliness issues, particularly in the bathrooms and rooms.
Service
8.3
Generally positive comments on staff friendliness and service.
Location
8.84
Praise for the hotel's convenient location near the city and transport.
Room Quality
6.79
Some reviews mention outdated rooms and discomfort with mattresses.
Amenities
6.32
Concern over lack of basic amenities and issues with breakfast offerings.
Value for Money
7.28
Mixed sentiment on pricing versus quality, with some finding it too expensive for what is offered.
Food and Beverage
5.83
Repeated complaints about the quality and value of breakfast.
Overall Experience
7.3
Overall mixed experience, not highly favored but not entirely negative.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:49

Property Description

Central Location in Neuchâtel
Located just 20 km from the International Watch and Clock Museum, Neuchâtel City Hôtel offers a convenient stay with easy access to nearby attractions.

Comfortable Rooms with Modern Amenities
Each room at the hotel is thoughtfully designed with a wardrobe, private bathroom, and some even feature balconies with city views. Enjoy entertainment with flat-screen TVs and stay productive with a dedicated work desk.

Delightful Dining and Multilingual Service
Start your day with a delicious buffet breakfast and unwind at the on-site restaurant and bar. The 24-hour front desk staff fluent in German, English, Spanish, and French ensures a warm welcome for guests.

Experience the charm of Neuchâtel City Hôtel - book your stay now for a memorable visit.

Important information:

When traveling with pets, please note that a damage deposit of 250CHF should be paid upon check-in by cash.

Please note that for the following room types (Economy single room, Economy double room, Budget twin room) cleaning is made on request with extra cost for stays of more than 1 night.

An express breakfast is served every day from 6:00 a.m. to 7:30 a.m. and costs CHF 10.00 (a hot drink, an orange juice and a pastry)

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7
Based on 3290 reviews
Cleanliness: 5.33
Service: 8.3
Location: 8.84
Room Quality: 6.79
Amenities: 6.32
Value for Money: 7.28
Food and Beverage: 5.83
Overall Experience: 7.3
H
Hiroto • solo_traveller • de
5
2026-05-22 • via Nuitee
E
Eszter • solo_traveller • hu
5
2026-05-22 • via Nuitee
T
Thomas • solo_traveller • ch
8
Pros:

Close to station
Self check-in

Cons:

Very noisy
Spartanuc rooms

2026-05-22 • via Nuitee
E
Eszter • solo_traveller • hu
5
Pros:

Simplicité, proximité à la gare,bon wifi

Cons:

L'eau du robinet était brune et les autres trop bruyant. Le sol n' était pas nettoyé.

2026-05-22 • via Nuitee
A
Albert • solo_traveller • ch
8
2026-05-21 • via Nuitee
P
pierre-andré • couple • ch
9
Merci
Pros:

J’ai beaucoup apprécié la personne qui est venu nous montrer comment le système numérique fonctionnait.
Je tiens à remercier cette personne très humaine et professionnelle.

2026-05-21 • via Nuitee
J
Jürg • solo_traveller • ch
8
Pros:

Klarer mittlerer Standard. Einfaches Checkin ohne Personal.

2026-05-20 • via Nuitee
S
Scheiber • solo_traveller • ch
8
2026-05-19 • via Nuitee
B
Brigitte • couple • lk
7
Pros:

Zentrale Lage zwischen Bahnhof und See. Ruhig obwohl das Zimmer zur Straße hinaus ging. Riesiges Zimmer mit 2 Bädern.

Cons:

Schade dass kein Frühstück angeboten wird. Nachtvorhänge könnten ersetzt werden :-)

2026-05-19 • via Nuitee
R
Rafepa • solo_traveller • ch
6
Un séjour presque parfait.
Pros:

L'emplacement

Cons:

Il n'y avait ni verres, ni tasses, ni bouilloire pour nous permettre de prendre un café ou une tisane.

2026-05-17 • via Nuitee
Y
Yiannis • solo_traveller • cy
8
2026-05-17 • via Nuitee
N
Naef • couple • ch
3
Es war das erste und letzte mal
Pros:

Bequeme matratze.gute decken,grosses zimmer

Cons:

Dass kein Mensch anwesend war....wir fanden es ein wenig unheimlich,,,,das zimmer hatte keine atmosphere.kein glas..

2026-05-17 • via Nuitee
Y
Yasushi • extended_group • jp
3
もういいかな
Cons:

部屋がカビ臭い。ベットが湿っていた。設備が壊れていた。値段がスイスの中では安い理由かな

2026-05-17 • via Nuitee
J
JEAN • couple • fr
7
Chambre correcte mais personne à l'accueil
Pros:

Chambre spacieuse et confortable. Beaucoup de rangement et salle de bain spacieuse

Cons:

Personne à l'accueil. Nous n'avons jamais vu quelqu'un à l'accueil. Manque de papier toilette et pas d'interlocuteur pour en demander.

2026-05-16 • via Nuitee
J
Jean-Paul • couple • fr
8
2026-05-14 • via Nuitee
J
Jan • extended_group • cz
10
Pros:

Really don’t know why you have a lots of bad reviews. Everything was OK. You have self check in, so you can write number of your reservation and that’s all. The easiest way and the most comfortable thing for us. You can do check-in whenever you want. Rooms are big and it was nice stay for this price. We’d like to come back again. 10/10

2026-05-14 • via Nuitee
O
Olivier • solo_traveller • ch
6
Heureusement que le prix est au niveau de la qualité
Pros:

Simplicité, emplacement

Cons:

Bruit, confort

2026-05-13 • via Nuitee
Y
yann • solo_traveller • fr
8
2026-05-12 • via Nuitee
F
Francisca • couple • ch
1
2026-05-11 • via Nuitee
W
Wenke • solo_traveller • ch
6
Pros:

L’emplacement

Cons:

Aucun contact personnel. Tout est digitalisé. L’hôtel faisait vide et très Phantom mais sinon correct…

2026-05-11 • via Nuitee