Imperial Hotel Tenby

Hotels
8.4 (932 reviews)
The Parragon , Tenby , GB

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Pets allowed
Lift / Elevator
Luggage storage
Golf course
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Lift issues
Parking fee

Categories

Cleanliness
8.09
Very clean as mentioned in several reviews but some noise complaints affecting sleep quality.
Service
9.06
Staff were friendly and helpful, and some guests received special treatment for occasions.
Location
9.1
Fantastic location with great views and accessibility to town.
Room Quality
8.25
Rooms are generally lovely, but some were a bit small or had issues like noise from air conditioning.
Amenities
8.48
Good variety of amenities, though some issues with the lift were noted.
Value for Money
8.04
Some complaints about additional charges like parking and breakfast not included.
Food and Beverage
7.59
Good breakfast and food but specific negative feedback on Christmas lunch quality.
Overall Experience
8.56
Overall an enjoyable stay with significant positive experiences despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:31

Property Description

Stunning Cliff Top Location
Experience breathtaking views of Carmarthen Bay and the Pembrokshire coastline from our hotel perched on a cliff top. Front facing rooms offer panoramic sea views, perfect for a relaxing getaway.

Dining with a View
Enjoy delicious meals and breakfast in our restaurant while soaking in magnificent views along the beach. Our patio terrace and bar provide the perfect spots to unwind and enjoy a drink with friends or family.

Historic Charm and Modern Comfort
Set within the old stone walls of the town, our hotel blends historic charm with modern amenities. With en suite rooms equipped with TV, tea/coffee facilities, and free Wi-Fi, your comfort is our priority.

Book now to experience the perfect blend of history, comfort, and stunning views at the Imperial Hotel.

Important information:

Please let the property know your expected arrival time in advance. You can use the Special Requests box when booking or contact the property.

When booking 5 rooms or more, different terms and conditions will apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.4
Based on 932 reviews
Cleanliness: 8.09
Service: 9.06
Location: 9.1
Room Quality: 8.25
Amenities: 8.48
Value for Money: 8.04
Food and Beverage: 7.59
Overall Experience: 8.56
J
Janette • solo_traveller • nl
9
Pros:

Hotel binnen de muren van Tenby. Grote kamer.

Cons:

Bagage het hotel in (geen plek om he auto even neer te zetten) en naar je kamer (slome en kleine lift, zonder intelligentie) en uit brengen ging wat lastig.
Ook stonden er 3 verschillende aromastokjes op de kamer, waardoor er te veel aroma was

2026-09-19 • via Nuitee
N
nimitzer • solo_traveller • be
6
2026-09-19 • via Nuitee
P
Post • couple • gb
8
Ideal location, comfortable and clean.
Pros:

Room was excellent, comfortable spacious and clean.

Cons:

There was an issue with the lift which was frustrating for the guests.

2026-09-19 • via Nuitee
B
Blicky007 • solo_traveller • gb
10
Pros:

Friendly staff - recent refurbishment, room very comfortable, lovely bed.

Perfect location for the Ironman

Cons:

Parking - but hey it was just one walk

2026-09-18 • via Nuitee
R
Rosie • extended_group • gb
4
Lovely but won’t go back until they improve lift and how to find your room
Pros:

Position was excellent and the tons as described

Cons:

Trying to find your bedroom. Truly awful. The signs did not show you here or where your room was so therefore you went up and down flights of stairs including with luggage

2026-09-18 • via Nuitee
H
Helen • couple • gb
5
2026-09-18 • via Nuitee
A
Alan • couple • gb
9
Excellent stay which is in a great location.
Pros:

Lovely room with lovely breakfast.

2026-09-17 • via Nuitee
D
Duncan • solo_traveller • gb
8
Pros:

Great location and the staff were lovely

Cons:

Lift was a bit unreliable and there were a few shortages at breakfast.

2026-09-14 • via Nuitee
N
Nicholas • couple • nz
9
Great location, staff and comfortable rooms.
Pros:

The staff were friendly, attentive and professional. Our room was comfortable with sea views and the location is very convenient for the centre of Tenby.

Cons:

A lack of car parking on site. But, we were able to drop our cases, check in and move our car to a nearby car park.

2026-09-14 • via Nuitee
V
vivienne • couple • gb
8
Really enjoyed our stay . Great hotel great staff . Highly recommend.
Pros:

The Hotel has been refurbished to a high standard. Rooms were clean tidy and comfortable. Staff were very friendly and helpful. Delicious breakfast 😊

2026-09-13 • via Nuitee
P
Philip • couple • gb
7
2026-09-13 • via Nuitee
J
Jane • couple • gb
3
Very disappointed.
Pros:

We stayed in a Deluxe Double Room with a sea view. The room itself was good, the recent renovations to the rooms are good. Upon arrival we needed to change rooms due to accessibility issues, the staff were very helpful and managed to find us a ground floor room. (Upstairs rooms all involve stairs because the levels vary so much.)
Overall the staff were very helpful, but clearly tired and working long hours without any management support.

Cons:

The poor quality breakfast, mostly the cheapest ingredients. It's self service for everything except cooked breakfast. Guests often needed to ask staff to restock as no member of staff had responsibility for checking nothing had run out. The layout meant most guests were seated 5 steps down in the dining room from where the buffet was placed, so lots of trips up and down needed.
Saturday afternoons are a nightmare, 12.00 -6.00pm Tenby Rocks the DJ session on the terrace is very very loud, best avoided, there's nowhere in the hotel which isn't affected by the loud music. In fact weekends probably best avoided as prices considerably higher, our room on B & B deal was £256 on Friday, £336 on Saturday and £356 on Sunday.

2026-09-12 • via Nuitee
N
Natala • solo_traveller • ua
8
2026-09-12 • via Nuitee
T
Tai • couple • gb
8
2026-09-08 • via Nuitee
J
Jones • solo_traveller • gb
8
Tenby birthday trip
Pros:

Convenient position to town ,lovely view from bedroom

Cons:

Certain choices now available on evening menu

2026-09-06 • via Nuitee
C
Christopher • family_with_children • gb
10
Nice place to stay
Pros:

Clean, well furnished, view over sea, by old town , friendly staff

We had been put off by the photos on the internet but it was the last place with a room. We were therefore surprised how nice it was!

Cons:

Bit or rabbit warren although that also adds character that we liked

2026-09-06 • via Nuitee
P
Price • solo_traveller • gb
8
Nice hotel
Pros:

Great location lovely hotel dog friendly nice place

Cons:

Thought it was little bit pricey 245 pound couldnt check in until 3 and check out at 10 so less than 24 hours for that price

2026-09-05 • via Nuitee
H
Hayes • solo_traveller • gb
10
2026-09-05 • via Nuitee
H
Helen • solo_traveller • gb
8
2026-09-03 • via Nuitee
D
Debbie • couple • gb
10
2026-09-01 • via Nuitee