Imperial Hotel Tenby

Hotels
8.4 (856 reviews)
The Parragon , Tenby , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Pets allowed
Lift / Elevator
Luggage storage
Golf course
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Lift issues
Parking fee

Categories

Cleanliness
8.09
Very clean as mentioned in several reviews but some noise complaints affecting sleep quality.
Service
9.06
Staff were friendly and helpful, and some guests received special treatment for occasions.
Location
9.1
Fantastic location with great views and accessibility to town.
Room Quality
8.25
Rooms are generally lovely, but some were a bit small or had issues like noise from air conditioning.
Amenities
8.48
Good variety of amenities, though some issues with the lift were noted.
Value for Money
8.04
Some complaints about additional charges like parking and breakfast not included.
Food and Beverage
7.59
Good breakfast and food but specific negative feedback on Christmas lunch quality.
Overall Experience
8.56
Overall an enjoyable stay with significant positive experiences despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:31

Property Description

Stunning Cliff Top Location
Experience breathtaking views of Carmarthen Bay and the Pembrokshire coastline from our hotel perched on a cliff top. Front facing rooms offer panoramic sea views, perfect for a relaxing getaway.

Dining with a View
Enjoy delicious meals and breakfast in our restaurant while soaking in magnificent views along the beach. Our patio terrace and bar provide the perfect spots to unwind and enjoy a drink with friends or family.

Historic Charm and Modern Comfort
Set within the old stone walls of the town, our hotel blends historic charm with modern amenities. With en suite rooms equipped with TV, tea/coffee facilities, and free Wi-Fi, your comfort is our priority.

Book now to experience the perfect blend of history, comfort, and stunning views at the Imperial Hotel.

Important information:

Please let the property know your expected arrival time in advance. You can use the Special Requests box when booking or contact the property.

When booking 5 rooms or more, different terms and conditions will apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.4
Based on 856 reviews
Cleanliness: 8.09
Service: 9.06
Location: 9.1
Room Quality: 8.25
Amenities: 8.48
Value for Money: 8.04
Food and Beverage: 7.59
Overall Experience: 8.56
S
Sameer • couple • gb
10
Pros:

It was tooo excellent service of them the room was too good and staff were so helpful

2026-07-18 • via Nuitee
R
Reynolds • extended_group • gb
8
Relaxing
Pros:

Breakfast was great, had a Seaview so made it even more special, staff friendly, so are the seagulls, knocking at our window at 6am 🤣

Cons:

When checking out we were charged for a meal we didn't have, and even said we hadn't paid our bill to stay at the hotel. This was sorted out quickly. Also the lift is very small.

2026-07-18 • via Nuitee
A
Andrew • solo_traveller • gb
3
Pros:

The staff were very friendly

Cons:

Air in room didn't work.
A very unpleasant smell in the room.
Strong drain smell in the bathroom.

2026-07-18 • via Nuitee
L
Lucy • couple • gb
9
2026-07-18 • via Nuitee
E
Edmund • couple • gb
9
Lovely comfortable and quiet stay at the Imperial.
Pros:

Excellent varied breakfasts.Wonderful variety of fresh food, fantastic coffee and superb staff catering to all our needs.

Cons:

If our A/C in our room was working better it would have made our stay most comfortable. Room 409 was our room.

2026-07-18 • via Nuitee
M
Malcolm • couple • gb
10
Great hotel in a great coastal town
Pros:

Staff were very friendly and always helpful

Cons:

Nothing to dislike

2026-07-17 • via Nuitee
A
Andrew • couple • gb
9
Great location, nicely renovated and friendly staff
Pros:

Next to the sea, and very nicely renovated.

2026-07-17 • via Nuitee
C
Cheryl • family_with_children • gb
10
Pros:

Breakfast was amazing ...Staff were extremely helpful and friendly

2026-07-16 • via Nuitee
A
Angela • couple • gb
10
The most perfect hotel to visit Tenby with a cockerpoo.
Pros:

The view from our bedroom of the sea was breathtaking. The staff could not have been more friendly and we were made to feel very welcome with our cockerpoo Wilf.

Cons:

Parking was an issue but as the hotel is built into the city wall there wasn’t anything that can be done about this.

2026-07-16 • via Nuitee
G
Graham • couple • gb
9
Wonderful accomodation and excellent views made our 3 night stay very enjoyable
Pros:

The room was excellent with superb views over the sea. The Smeg fridge in our room was a bonus and all fittings were to a very high standard. The breakfasts were good and we loved Tenby.

Cons:

There was a hen party on Saturday afternoon with a DJ playing very loud music - we had to leave the hotel for 3 hours and find somewhere quieter!

2026-07-15 • via Nuitee
S
Stephen • couple • gb
8
Clean great location and great food
Pros:

Ac in room

2026-07-15 • via Nuitee
R
Ryan • couple • gb
10
Fantastic place would go again
Pros:

Everything is was clean and great staff

Cons:

Nothing

2026-07-14 • via Nuitee
J
Julian • solo_traveller • gb
9
Pros:

Fantastic large deluxe room, big comfortable bed, wonderful view. Very friendly staff.

Cons:

Slow check-in process, small reception, not possible to check-in before 3pm, so everyone arrived at 3pm.

2026-07-14 • via Nuitee
S
Stephen • couple • gb
10
Excellent
Pros:

Everything

Cons:

Nothing

2026-07-14 • via Nuitee
M
Michael • solo_traveller • lu
8
2026-07-14 • via Nuitee
R
Rob • couple • gb
9
First time at the imperial hotel. Will def book again
Pros:

Spacious comfortable room. Great sea view. Friendly helpful staff. Good food.

Cons:

Nothing to complain about

2026-07-14 • via Nuitee
G
Geraint • couple • gb
10
A special hotel in a special town.
Pros:

Great staff and fantastic location.

Cons:

Nothing

2026-07-13 • via Nuitee
S
Sunny • couple • gb
6
Excellent location, poor room cleanliness
Pros:

Excellent location, right on the beachfront (Castle Beach). You can walk into the town within a matter of minutes.

Five arches car park is a couple minutes walk away, with a Morrisons Daily convenience store next door to the car park.

We booked a sea view room which was well worth the cost for the view. The room was also a good size and the bed was comfortable.

Restaurant/bar/reception staff were very friendly.

Cons:

The cleanliness of the room, and the room cleaning service were very poor. The bathroom had hairs around the edges of the room on the floor. The extractor fan in the bathroom was also full of dust, looked as if it had never been cleaned. There was a layer of dust across the skirting.

We left a sign or for the room to be cleaned each day of our three night stay. We’d come back to a room that hadn’t been vacuumed and bedding had not been replaced either. It seemed as if only towels are replaced and the coffee/tea/cups were replaced and that’s all.

2026-07-12 • via Nuitee
M
Michelle • solo_traveller • gb
8
2026-07-12 • via Nuitee
L
Lisa • couple • gb
9
Lovely hotel, great to have air on in your room! Modern interiors and lovely staff would definitely recommend
Pros:

Great location, lovely patio area looking out to sea. Modern interiors

Cons:

If you wanted to have a drink on the patio you could not order at the bar you had to go and use the QR code on your table but the internet connection did not work, when explained this issue to staff they said we still could not order at the bar and that they would come out to us. They did but then we could not pay as there was no internet connection so had to walk to the bar to pay. All seemed very bizarre and a complicated system that doesn’t work. Staff were lovely and you could see they were frustrated with the silly system too!

2026-07-10 • via Nuitee