Joelle Premium Hotel

Nuestra experiencia en este hotel no ha sido la esperada.

Nada más llegar, una de las habitaciones no estaba lista: el suelo estaba húmedo y la limpieza parecía a medio hacer. Además, la piscina no estaba disponible, el internet no funcionaba y la nevera de la habitación no enfriaba.

Entendemos perfectamente que el día anterior hubo una tormenta muy fuerte y que esto pudo afectar a algunos servicios. Sin embargo, lo que nos decepcionó fue que en el momento del check-in nadie nos informó de estas incidencias. Habríamos agradecido que fueran transparentes desde el principio para poder decidir si la situación se ajustaba a nuestras expectativas.

El desayuno también fue bastante mejorable. Había poca variedad tanto de comida como de fruta; la única fruta cortada disponible era sandía. Además, cuando algún producto se terminaba, tardaban bastante tiempo en reponerlo.

Creemos que muchas de estas incidencias podían estar justificadas por las circunstancias excepcionales de la tormenta, pero la falta de información al llegar y la escasa calidad de algunos servicios hicieron que nuestra estancia no estuviera a la altura de lo esperado.

Die Frühstücksleistung bietet noch Luft nach oben.

O hotel definitivamente não é 4 estrelas, eles te proíbem de tudo, você se sente como se estivesse fazendo algo errado o tempo todo, não pode levar comida pro quarto que a multa é 100 euros, nunca vi algo assim antes. Eles não aceitam cartão e os funcionários são muito mal educados, sempre respondendo com arrogância, não voltaria.

It was quite far from Sarandë and a real beach, but close to a mix of shops and things we need

Achtung!

So etwas habe ich in einem Hotel noch nie erlebt. Es ist verboten, eigene Getränke oder Essen mit aufs Zimmer zu nehmen. Selbst bei einer einfachen Flasche Wasser mussten wir diskutieren. Das ist absolut inakzeptabel – vor allem, weil das Hotel keinerlei Alternativen bietet, wie einen Kiosk, Getränkeautomaten oder einen kleinen Shop. Wer abends auf dem Zimmer gemütlich ein Bier trinken oder ein paar Chips essen möchte, hat schlicht keine Möglichkeit dazu. Für mich ein riesiger Minuspunkt und völlig unnötiger Stress im Urlaub.

Auch am Pool herrschen übertrieben strenge und teilweise absurde Regeln. Luftmatratzen oder andere Schwimmhilfen sind verboten, Wasserball spielen ebenfalls. So bleibt vom eigentlichen Badespaß nicht mehr viel übrig. Hinzu kommt, dass es sich um einen Salzwasserpool handelt, was für viele ebenfalls nicht ideal ist.

Besonders negativ war jedoch der Eindruck, dass diese Regeln offenbar nicht für alle Gäste gleichermaßen gelten. Wer offensichtlich zum “Freundeskreis des Hauses” gehört, darf sich scheinbar alles erlauben. Während normale Gäste bei jeder Kleinigkeit ermahnt werden, wurde an einem Tag sogar eine Zigarre direkt am bzw. im Pool geraucht, ohne dass es jemanden interessierte. Man fühlt sich dadurch wie ein Gast zweiter Klasse.

Ein weiterer Kritikpunkt: An der Poolbar kann ausschließlich bar bezahlt werden, obwohl im restlichen Hotel Kartenzahlung problemlos möglich ist. Mal werden Euro akzeptiert, mal ausschließlich Lek – eine klare Linie oder nachvollziehbare Regeln gibt es nicht. Dieses inkonsequente Vorgehen hinterlässt leider einen unseriösen Eindruck.

Insgesamt hatte ich das Gefühl, dass hier fragwürdige Regeln, mangelnde Kundenorientierung und eine unterschiedliche Behandlung der Gäste den Aufenthalt unnötig negativ beeinflussen. Für mich definitiv keine Empfehlung.

No foods and drinks are allowed in the room with a penalty of EUR 100.
Only cash accepted at the beach and swimming pool. With minmum EUR 10.
The location is difficult to enter very steff, but if you have a car there will be no problem.

The pool is salt water, the bar by the pool has separate bills for food and drink when you sit to eat and is cash only. Quite far from the main area of sarande but still lots of food options nearby for dinner. The parking is down a VERY steep hill. You’re not allowed any food in the rooms or you’ll be fined. Hotel gym is not very good - one treadmill not working out of two, basic equipment

Lighting was poor, only one main ceiling source and a small portable lamp, considering only 3 power outlets in the room. Poor drain system, we experienced some unpleasant smells in the bathroom time to time.
Staff was pretty friendly, sometimes even too much, if you know what I mean. But they seemed to be scared of the “Boss”, how the called hotel owner. On the first day of our stay he had a massive party with his friends on the pool with ridiculously loud local music. We couldn’t find a quiet corner to have some rest.
Breakfast ends at 10:30 am, which is pretty early as for me during the vacation. We arrived at 10:00-10:15 am and the buffet was almost empty, stuff started to collect food back to the kitchen earlier and refused to bring us milk, explaining that boss will be angry. Overall food quality and selection was pretty poor.
Many things were broken. Last three days beach shower was broken, and it was really uncomfortable taking into account that the water in the pool was sea water as well. Staircase to the sea was rusty and broken that we saw a person who cut their hand.
In general beach looks different on pictures, it looks sandy and sloppy but in reality it was a concrete slab covered with pebbles.
Spa and fitness centre were out of service, and based on other reviews I can assume that they are not existing at all.

-staff: rude and unhelpful, we were told to wear “braclets” to identify us as guests which is tacky for this level of hotel, when we asked for another option such as showing the bracelet
To staff when entering the pool, they retorted very rudely and we felt like we were scolded children
-rules: ex no outside food or drink in rooms
-room: we were given a room on -2 which basically felt like a dungeon and smelled of paint, we had to walk down very dark stairs to our room each time we entered which felt unsafe. Room had no coffee, just tea bags, shower smelled of sewage. Lumpy hard pillows made sleep difficult. We were out from 9-3:30 the next day and our room wasn’t cleaned until 4pm. When we arrived the cleaners were there and said it would take 5 min. They rushed to clean and forget to make the bed with a sheet

-gym- the reason we booked in the first place. As active people we workout first thing and eat after, however the gym was not open until 10 and breakfast ends at 10:30 making or routine impossible. We were forced to find a gym offsite and took small hand towels. Upon return we were scolded by the staff for taking towels out of the hotel. When we did use the gym in the afternoon there were unsupervised children barefoot in swimwear who would just be hanging out in there. My partner worked out and had these kids constantly playing around him going in and out of the gym. When I went to walk on the treadmill the kids were watching YouTube. When I reported this to the front desk they seemed unphased, and did not apologize.

-water- there was a water station in the dining area. When I went to fill my bottle a server berated me and told me it’s only for breakfast.