Empire Marquês Hotel

Hotels
8.5 (930 reviews)
Rua da Sociedade Farmacêutica 36-38 , Lisbon , pt

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Lift / Elevator
Airport shuttle
Safety deposit box
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Cons:
Cleanliness issues
Small room size
Some service aspects could improve

Categories

Cleanliness
7.64
Mixed reviews on cleanliness, particularly with bathroom issues mentioned.
Service
9.11
Overall friendly and helpful staff, though some mention lack of assistance at times.
Location
9.15
Convenient location close to metro and amenities.
Room Quality
8.1
Rooms are described as clean and comfortable, though some are a bit small.
Amenities
8.13
Facilities and breakfast were good with a few minor facility issues.
Value for Money
8.59
Pricing seen as affordable for the quality provided.
Food and Beverage
8.64
Breakfast options were highly rated and appreciated.
Overall Experience
8.61
Overall, a pleasant stay with a few minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:31

Property Description

Convenient Location in Lisbon

Comfortable Rooms and Amenities

Nearby Attractions and Shuttle Service

Experience the best of Lisbon at Empire Marquês Hotel, offering a buffet breakfast, free WiFi, and air-conditioned rooms with modern amenities. Explore nearby attractions like Commerce Square and St. George's Castle, then unwind on the terrace or catch up on your favorite shows on the flat-screen TV. With a 24-hour front desk and shuttle service to the airport, your stay will be seamless. Book now for a memorable stay in Lisbon.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.5
Based on 930 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.13
Value for Money: 8.59
Food and Beverage: 8.64
Overall Experience: 8.61
K
Karen solo_traveller ie
10
Pros:

Ótimo hotel, staff super competentes e simpáticos, quarto limpo e confortável, ótima localização, café da manhã bom, super indico.

2026-07-04 via Nuitee
M
Mariana couple br
10
Pros:

Hotel muito bem localizado. Tive um problema com o ralo do banheiro e prontamente solucionaram o problema. Staff super atenciosos (camareira, recepção - uma ressalva em especial para a Marina que foi super atenciosa e solicita). Não tenho o que reclamar.

Cons:

Café da manhã poderia ter mais opções

2026-07-04 via Nuitee
C
Carmen couple gb
7
Good for one or two nights.
Pros:

Staff
Location

Cons:

When we arrive to our room was very very cold. Some people can be thank for that but not me. We don’t need to set the air com temperature to minimum .

2026-07-04 via Nuitee
S
Sandu solo_traveller ro
8
Pros:

I like the hotel, the location, good breakfast

Cons:

Rooms are a bit too small, beds too

2026-07-04 via Nuitee
Z
Zaiti extended_group at
9
Pros:

已经非常好了

2026-07-03 via Nuitee
A
Anna couple gb
10
A very comfortable and relaxing stay
Pros:

Very clean, friendly and helpful staff. It has everything you need, good AC, fridge and hairdryer in the room, hot water and comfortable beds.

Cons:

The breakfast was ok however low on food if not there early enough and not restocked. It is basic but anyone could find something to fuel their morning.

2026-07-03 via Nuitee
D
Drago solo_traveller fr
9
Très bon hôtel
Pros:

La propreté des lieux
La gentillesse de Marina, la réceptionniste
La Clim
Le bon petit déjeuner
Le matelas confortable

Cons:

Les cloisons des chambres sont assez fines ( j’entendais la télé de la chambre d’à côté)

2026-07-03 via Nuitee
B
Beatrizinma solo_traveller es
9
2026-07-03 via Nuitee
L
Luis couple pe
10
Excelente hotel
Pros:

Trato del personal, pero la limpieza del hotel y la comodidad de sus instalaciones

Cons:

El desayuno muy básico

2026-07-03 via Nuitee
C
Capaldi solo_traveller us
1
I was not able to stay at this hotel due to this disgusting fragrance which was an assault
Pros:

Clueless about special needs for travelers dealing with medical issues such as asthma and chemical sensitivity, and while I called on the phone and spoke to the kind sounding Victor the first try ahd mentioned the need for a scent free room, wihout plug ins, fragrance cleaners and linens that smelled like perfume, he never mentioned they pipe in this nauseating strong chemical perfume scent everywhere, the lobby was so intense I had to put my mask on immediately, and could not talk to the staff. at the front desk who were so not avialable to deal with my situation, acting like "what smell" when they were living/breathing it 24/7. The elevator, the lobby and all the air in my room, even though they said it was. a "scent free room" smelled highly of this fragrance, their "signature scent" that permeated all the furniture and basically the room. I sat in the room for a short 10 minutes trying to get my wits about me, as what to do and even in that short time I could not breath and felt sick. They should have known better and have been more TRANSPARENT that they use these strong scents in the entire hotel complex and it would have NOT been a good place for me. Thanfully I found another place that afternoon but it was exhausting in the intense heat, taxis rides and trying to deal with the city and its sold out rooms last minute. Just as an aside many people I talked with, who do not have this allergic reaction, were also annoyed and sick of these scents in these spaces, its old school, get rid of it, its not a pleasant experience for many. Again the staff were not helpful at all and treated me as if I was crazy, not understandnig my condition.

Cons:

THE PIPED IN FRAGRANCE IN THE ENTIRE HVAC SYSTEM

2026-07-03 via Nuitee
J
Jean-Jacques couple fr
10
Parfait. Le personnel très agréable malgré la barrière de la langue
Pros:

Tout

Cons:

Sauf peut-être la taille de la chambre.

2026-07-02 via Nuitee
O
Olga solo_traveller es
8
Pros:

Las camas

Cons:

A excepción de Marina, el resto del personal era poco acogedor.
El desayuno, dos de los tres días que estuvimos, se agotaba y tardaban en reponer o no lo hacían.

2026-07-02 via Nuitee
V
Vieyra couple ar
10
Genial
Pros:

Limpieza , atención del personal y ubicación

Cons:

Nada

2026-07-02 via Nuitee
E
ERIC couple fr
10
Chambre très propre et très calme
Pros:

Propreté

2026-07-01 via Nuitee
R
Rūta couple lt
10
Pažintinė kelionė
Pros:

Švaru, patogu, malonus personalas, skanūs pusryčiai

2026-07-01 via Nuitee
F
Francisco Javier extended_group es
10
2026-07-01 via Nuitee
M
merhawi solo_traveller se
6
2026-06-30 via Nuitee
D
David solo_traveller gb
9
The reception staff were very warm and friendly.
Pros:

Loved the breakfast on offer, room cleaned every day. Close to the metro to get me all over Lisbon.

Cons:

I would have liked tea bags and coffee topped up each day. I used the tea bags the first couple of days, then no more.
I was a single person in a double room so sharing with someone else would have been a little crammed in.

2026-06-30 via Nuitee
F
Felipe solo_traveller br
9
Pros:

Localização. Atendimento dos funcionarios. Café da manhã simples. Conforto do quarto. Tamanho do banheiro e chuveiro.

2026-06-30 via Nuitee
I
Itay solo_traveller il
9
Pros:

Great location

2026-06-30 via Nuitee