Empire Marquês Hotel

Hotels
8.5 (1180 reviews)
Rua da Sociedade Farmacêutica 36-38 , Lisbon , PT

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Lift / Elevator
Airport shuttle
Safety deposit box
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Cons:
Cleanliness issues
Small room size
Some service aspects could improve

Categories

Cleanliness
7.64
Mixed reviews on cleanliness, particularly with bathroom issues mentioned.
Service
9.11
Overall friendly and helpful staff, though some mention lack of assistance at times.
Location
9.15
Convenient location close to metro and amenities.
Room Quality
8.1
Rooms are described as clean and comfortable, though some are a bit small.
Amenities
8.13
Facilities and breakfast were good with a few minor facility issues.
Value for Money
8.59
Pricing seen as affordable for the quality provided.
Food and Beverage
8.64
Breakfast options were highly rated and appreciated.
Overall Experience
8.61
Overall, a pleasant stay with a few minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:31

Property Description

Convenient Location in Lisbon

Comfortable Rooms and Amenities

Nearby Attractions and Shuttle Service

Experience the best of Lisbon at Empire Marquês Hotel, offering a buffet breakfast, free WiFi, and air-conditioned rooms with modern amenities. Explore nearby attractions like Commerce Square and St. George's Castle, then unwind on the terrace or catch up on your favorite shows on the flat-screen TV. With a 24-hour front desk and shuttle service to the airport, your stay will be seamless. Book now for a memorable stay in Lisbon.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.5
Based on 1180 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.13
Value for Money: 8.59
Food and Beverage: 8.64
Overall Experience: 8.61
R
RinitaD • solo_traveller • gb
8
A comfortable stay with excellent staff, good facilities, and a convenient location.
Pros:

The staff were lovely, especially a lady whom I believe was called Marina. The check-in process was smooth, and it was great that luggage could be stored free of charge after check-out.
The breakfast was good, although I felt it started quite late. Breakfast is served from 7:30 a.m., which, in my opinion, is rather late, especially in a tourist destination such as Lisbon, where many visitors may want to start their day early.
Although the room was small, it did not bother me very much, as I was travelling alone. The bed was very comfortable, although I found the pillows less so. As Lisbon is a very noisy city, I was particularly pleased to have been given a room away from the main road.
The shower was excellent, and the air conditioning worked brilliantly. Even in mid-September, temperatures in Lisbon reached around 30°C, so this was greatly appreciated.
The location was good, being only a 10-15 minute walk from the main shopping district.

Cons:

My biggest gripe was the noise within the hotel. The walls between the rooms were extremely thin, and you could clearly hear other guests talking, particularly when they were speaking loudly on the phone. I could also hear TVs from neighbouring rooms.
The hotel also felt quite crowded, with a large number of rooms along the same corridor, which meant there was often a lot of noise and activity. One early morning, someone knocked on the door of the room next to mine, and I genuinely thought they were knocking on my door. It woke me with a start, and I struggled to get back to sleep afterwards.
For £88 per night, I had expected a quieter environment. That said, perhaps my expectations were unrealistic for a hotel at this price point, and I may need to spend closer to £100-£150 per night to find the level of peace and quiet I am looking for.

2026-09-19 • via Nuitee
I
Iulian • couple • ca
10
2026-09-19 • via Nuitee
A
Ana Sá Botelho • solo_traveller • pt
10
2026-09-19 • via Nuitee
C
Christoph • couple • ch
8
Empfehnswert
Pros:

Sehr sauber
Freundliches Personal mit guten Tipps zum Dinner
City ist zu Fuss gut erreichbar
Gutes Frühstück

2026-09-19 • via Nuitee
S
Sinan • couple • tr
9
Fiyat performans oteli
Pros:

Tesis konum olarak metro ve otobüs duraklarına yakındı. Kahvaltısı bence gayet yeterli ve çeşitliydi. Çalışanlar güleryüzlü ve yardımsever. Odalar biraz küçük ama sadece yatmak için kullandığımız için bize bir sıkıntı yaratmadı.

Cons:

Odada Tv kumandası yoktu. Resepsiyonu arayıp istemeye üşendim.

2026-09-19 • via Nuitee
S
Simão • solo_traveller • pt
8
Pros:

Muito bom amei o atendimento

2026-09-19 • via Nuitee
D
Deborah • solo_traveller • ca
10
2026-09-18 • via Nuitee
B
Bianco • couple • it
9
2026-09-18 • via Nuitee
A
Anderson • solo_traveller • br
2
Péssima
Pros:

Nada

Cons:

Minha reserva foi cancelada pelo Hotel e ainda tive que pagar uma diária sem ter usado o Hotel.

2026-09-18 • via Nuitee
L
Lima • solo_traveller • pt
10
Pros:

Gostei de tudo. Continua com o excelente trabalho.

2026-09-18 • via Nuitee
F
Fien • couple • nl
7
Good stay with great breakfast in Lissabon
Pros:

Great breakfast and helpfull staff. The location was also good if you don’t mind a 20-30 min walk.

Cons:

The room was looking out on a patio on the ground floor where guests could smoke so very little privacy.

2026-09-18 • via Nuitee
C
Carole PELÉ • solo_traveller • fr
9
Parfait
Pros:

Le personnel, la propreté, la qualité du petit déjeuner, l'emplacement

Cons:

Manque oeuf à la coque le matin (c'est secondaire...)

2026-09-17 • via Nuitee
A
Arminda Simas • extended_group • pt
10
Otima
Pros:

O café da manhã era bom assim como a localização.

2026-09-17 • via Nuitee
B
Bilal • couple • nl
9
2026-09-17 • via Nuitee
A
Andy • couple • gb
9
Absolutely fabulous base to explore Lisbon.
Pros:

The staff on reception were amazing and especially the lady on reception on 16th September, was so helpful in planning our visit to Lisbon.

Cons:

No bar

2026-09-17 • via Nuitee
H
H sebastian • solo_traveller • br
9
Pros:

Café-da-manhã incluso e o quarto tinha tudo que era preciso para uma noite. Hotel oferece depósito para as bagagens. Ótima hospedagem em geral.

2026-09-17 • via Nuitee
A
Aileen • couple • ie
8
2026-09-16 • via Nuitee
A
Angeline • solo_traveller • au
10
Pros:

Perfect

2026-09-16 • via Nuitee
S
Silva Rojas • couple • es
10
2026-09-16 • via Nuitee
P
Priska • solo_traveller • ch
6
Pros:

Die zentrale Lage, die Zimmer waren einfach, aber sehr sauber.

2026-09-16 • via Nuitee