Palais Pálffy Apartments Vienna

Hotels
7.1 (503 reviews)
Josefsplatz 6, 2te Etage , Vienna , at

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Excellent location
Clean and spacious room
Cons:
Inconsistent service
Lack of proper amenities
High cost for offered quality

Categories

Cleanliness
7.24
Overall cleanliness mentioned positively but with some complaints about amenities.
Service
6.71
Service was inconsistent with mentions of delays and lack of support.
Location
8.75
Multiple reviews praised the excellent location close to attractions.
Room Quality
7.2
Room quality described as good but not matching the described features.
Amenities
6.23
Amenities were found lacking; specifically, items for cooking were not provided.
Value for Money
6.19
Perceived high cost for the quality and issues experienced.
Food and Beverage
7.24
No specific mentions, considered standard quality.
Overall Experience
7.21
Experience varied; generally positive but with notable issues affecting satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:41

Property Description

Central Location and Elegant Ambiance

Luxurious Amenities and Services

Nearby Attractions and Convenient Transportation

To experience the elegance and convenience of Vienna, book your stay at Elegance Wien today!

Important information:

Please note that parking is available, reservation is needed and costs 20EUR per day.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 12 years old stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 503 reviews
Cleanliness: 7.24
Service: 6.71
Location: 8.75
Room Quality: 7.2
Amenities: 6.23
Value for Money: 6.19
Food and Beverage: 7.24
Overall Experience: 7.21
T
Timea • solo_traveller • at
2
2026-05-24 • via Nuitee
M
Minou • couple • nl
7
Door de locatie echt de moeite waard.
Pros:

De locatie ligt perfect, meer centraal kan bijna niet.

Cons:

Ik heb een andere kamer gekregen dan geboekt. Wifi was echt slecht, daardoor lukte het bijna niet om ‘s avonds een serietje te kijken oid. Op mijn tel ook meer geen connectie met wifi dan wel.

2026-05-23 • via Nuitee
T
Tim • couple • au
8
Great place to stay, has what you need and is very convenient for everything you want to do in the city.
Pros:

Convenient location, had most things in the apartment we needed

Cons:

No remote control for the air conditioner, therefore no heating. TV did not work, Netflix did not work. Raised with online help many times. No resolution to either issue over 2 nights.

2026-05-20 • via Nuitee
N
Nooreddine • family_with_children • hu
10
2026-05-17 • via Nuitee
A
Alice • couple • nl
8
Hotelkamer met eigen badkamer, perfecte ligging voor bezoek aan Wenen
Pros:

Ligging
Grote kamer
Enorme bedden

Cons:

1 handoekenset
Voor nieuwe set werd er €15 gerekend

2026-05-16 • via Nuitee
E
Elisa • couple • it
9
2026-05-11 • via Nuitee
A
Alessandro • extended_group • it
8
2026-05-11 • via Nuitee
D
Dietmar • couple • at
5
Leider in den Stunden, in denen wir Erholung gebraucht hätten, nur schwer möglich Erholung zu finden
Pros:

Die Lage ist sehr gut.

Cons:

Bad und Toilette als Vorraum und Durchgang ins Zimmer. Eine Disco irgendwo im Haus, von der man die Bässe bis 4h früh hört. Kein Personal. Überteuert.

2026-05-10 • via Nuitee
C
Christine • couple • at
8
Der Preis für dieses Zimmer war sehr gut. Die Lage war hervorragend , aber Eingang und Stiegenhaus
Pros:

Die Lage war sehr gut. Das Preis Leistungsverhältnis hat gestimmt.

Cons:

Wir taten uns bei der Ankunft etwas schwer, den Eingangscode zu entschlüsseln. Zum Glück war gerade jemand da, der uns geholfen hat.
Das Zimmer war sehr sauber, aber der Eingang , das Stiegenhaus und der Lift waren sehr desolat. So schade!

2026-05-07 • via Nuitee
N
Noëmi Laura • extended_group • ch
8
Bezaubernd
Pros:

Die Lage war super.
Die ÖV-Anschlüsse waren ebenfalls sehr gut gelegen.
Der St. Stephansplatz ist sehr angenehm und war superschön.

Cons:

Ich persönlich fand das Einzige schade, dass es kein Duschvorhang gab, und der Duschdruck nicht so stark war, dies sind jedoch Kleinigkeiten.

2026-05-06 • via Nuitee
G
GEMMA • couple • es
8
Excelente ubicación
Pros:

Ubicación y comidida

Cons:

No hay recepción y no guardan maletas

2026-05-06 • via Nuitee
F
Flavia • solo_traveller • ar
10
Puntuacion
Pros:

La ubicacion y todo el mobiliario impecable

Cons:

El ascensor

2026-05-05 • via Nuitee
高島 • solo_traveller • jp
7
ウィーンに住んでいる感覚で宿泊できた。アパートは初めてだったが、とても良かった
Pros:

バスルームが使いやすく、ベッドも清潔でした

Cons:

初日はカーテンが引っかかってちゃんと閉まらなかった。TVが見られず、YouTubeばかり見ていた。（ニュースを見たかった）

2026-05-04 • via Nuitee
L
Lorena • family_with_children • it
10
Amazing stay
Pros:

The property is very well located, the staff was in contact with me was absolutely amazing, very helpful, kind and friendly.

2026-05-04 • via Nuitee
K
KONSTANTINA • extended_group • gr
1
Cons:

Είχα κλείσει το δωμάτιο τουλάχιστον 6 μήνες πριν με προπληρωμή κανονικά.Πήγα εκεί και δεν υπήρχε το δωμάτιο.Απαραδεκτο!!Αναγκάστηκα να κλείσω άλλο δωμάτιο τελευταία στιγμή.

2026-05-01 • via Nuitee
W
Wilson Alejandro Martínez Sánchez • solo_traveller • co
3
Pros:

La ubicación

Cons:

1. No tienen un front desk para atender las necesidades de los huéspedes.
2. Las habitaciones se ven modernas, pero no lo son. Las paredes son en drywall y se escucha todo lo que ocurre en la habitación contigua. El baño no tenía ventilación, así que los malos olores permanecen y se expanden por la habitación. La televisión no funcionó y como no hay front desk no había alguien a quien pudiera pedir ayuda.
3. El Palacio Palffy es un edificio del siglo XVI, y ellos trataron de adecuarlo para un hotel y darle apariencia de modernidad, pero en realidad no lo consiguieron.
4. Si tienes sed o necesitas algo en la noche no tienes a quien acudir ni siquiera una máquina donde comprar algo.
5. Pagas el precio de un hotel 4 estrellas pero no recibes más que una cama limpia en una habitación decorada para parecer nueva sin amenidades ni servicio al huésped.

Yo no volvería y no recomiendo este lugar. Menos aún si viajas con niños, cómo fue mi caso.

2026-05-01 • via Nuitee
I
Ioanna • couple • gr
8
2026-04-29 • via Nuitee
K
Kalabalık • extended_group • tr
8
2026-04-29 • via Nuitee
T
Therese • solo_traveller • fr
8
Pros:

Situation en plein centre de Vienne !

Cons:

Petit bémol à propos du sèche cheveux.... qui ne chauffe plus !

2026-04-28 • via Nuitee
T
Todor • couple • bg
1
This is SCAM !!!
Cons:

It’s a SCAM. Don’t book this place. They took your money + 250€ for deposit. I’m sending information to booking.com and my bank.

2026-04-26 • via Nuitee