Tuup Tulum

Hotels
8.8 (173 reviews)
Carretera Tulum-Boca Paila KM 8.5 , Tulum , mx

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Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Pets allowed
Luggage storage
Safety deposit box
Massage services
Private check-in/check-out
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Beautiful location
Exceptional service
Cons:
Cleanliness issues
Room amenities lacking

Categories

Cleanliness
7.46
Towels were really dirty; some complaints about cleanliness.
Service
9.63
Staff were exceptional and provided wonderful service.
Location
9.47
Awesome location, steps from the ocean.
Room Quality
7.92
Rooms are cute, but some lacked essential amenities.
Amenities
8.95
Beautiful hotel with nice facilities and free bikes.
Value for Money
8.41
Food was on the pricey side; some concerns about overall value.
Food and Beverage
8.96
Good food but a bit expensive.
Overall Experience
9.63
A wonderful experience and the promise of returning speaks volumes.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:16

Property Description

Prime Location near South Tulum Beach
Tuup Oceanfront is the perfect blend of convenience and luxury, offering a private beach area and a lush garden for guests to enjoy.

Comfortable Rooms with Modern Amenities
Each air-conditioned room at Tuup Oceanfront features a private bathroom, wardrobe, safety deposit box, and some even boast stunning city views. Bed linen and towels are provided for ultimate comfort.

Convenient Services and Nearby Attractions
Guests can take advantage of free private parking, on-site restaurant, airport transfers, and bicycle rental service. Explore the Tulum Archeological Site and Parque Nacional Tulum just a short distance away.

Experience the best of Tulum at Tuup Oceanfront - Book your stay now for an unforgettable beachfront getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 173 reviews
Cleanliness: 7.46
Service: 9.63
Location: 9.47
Room Quality: 7.92
Amenities: 8.95
Value for Money: 8.41
Food and Beverage: 8.96
Overall Experience: 9.63
O
Olga • solo_traveller • us
9
Pros:

Decoration, design.

Cons:

There was no personnel at the hotel to talk to, I have always had to go look for somebody at the hotel in front. At the beach I was completely ignored.

2026-05-29 • via Nuitee
D
Derek • solo_traveller • us
8
Decent rooms right on the beach.
Pros:

Room was nice facing towards the ocean so always had a nice breeze.

Cons:

We ate dinner here on our first night and it was a huge disappointment. Tacos and pizza were very underwhelming and very expensive. We ate elsewhere are other evenings.

2026-05-29 • via Nuitee
F
Ferenc • family_with_children • hu
10
The best place to stay in Tulum.
Pros:

Best of the best in Tulum! I can recommend this wonderful place for everyone - families or couples or single travellers!
I think the only rooftop bar in Tulum with such a view - teh amazing sunset.

2026-05-23 • via Nuitee
F
flores • solo_traveller • mx
7
Pros:

La habitación estaba limpia y cómoda.

Cons:

Que en la página te lo venden como si tuviera playa y no es asi, tienes que cruzar la avenida si quieres entrar pero nos dijeron que para ocuparla necesitas hacer un consumo de mil ppr persona al menos en el bar o restaurante. , el precio bien para lo que es pero ten8a otra idea denlo que era pprque los comentarios que vi no se refieren al Tuup sino al que esta enfrente.

2026-05-20 • via Nuitee
A
Antonny Guerra • family_with_children • pa
6
The only good thing was the room
Pros:

The room was close to, if not on, the beach. So the location was very pretty and the room and bathroom was pretty big and clean. We stayed on the beach side in room 1. Most of the rooms in Tuup are located on the other side of the road. All credit to the cleaning ladies! They were great!!

Cons:

Everything else was absolute shit. If you expect the bare minimum with service etc you're going to be disappointed. If you have absolutely ZERO expectations you're going to be pleasantly surprised.

2026-05-06 • via Nuitee
I
Iliana • solo_traveller • mx
9
Pros:

Esta a la orilla del mar

Cons:

Había mucho sargazo

2026-05-03 • via Nuitee
A
Anne • solo_traveller • be
8
Pros:

La chambre et le cadre en bord de mer.

Cons:

Le prix de la restauration est le double d'ailleurs.
Quartier très touristes

2026-05-02 • via Nuitee
M
Michele • couple • gb
9
A lovely mini break during our holiday
Pros:

Roof top bar & beach club in fact it was all great

2026-04-28 • via Nuitee
J
Jessie • solo_traveller • us
10
Pros:

Absolutely everything the staff and food was beyond expected 10/10

2026-04-24 • via Nuitee
B
Bruneau • solo_traveller • fr
9
Pros:

La vue sur la mer, le surclassement (nous avions réservé un bungalow jungle et le personnel nous a gentiment proposé un bungalow sur la plage)
La petite terrasse et le frigo très appréciables
Le personnel très serviable

Cons:

Petite odeur d'humidité dans la chambre et les draps

2026-04-23 • via Nuitee
F
Federica • couple • it
6
Sopravvalutato
Pros:

Personale attento ed accogliente.

Cons:

Le camere sono spoglie, non c è armadio né frigorifero. Pulizia in generale, lenzuola e asciugamani sempre macchiati.

2026-04-21 • via Nuitee
C
Clinton • family_with_children • sr
7
2026-04-18 • via Nuitee
D
Daniel • couple • es
10
vuelta a Tulum
Pros:

ubicación y sevicio del personal

Cons:

nada

2026-04-15 • via Nuitee
S
Smith • family_with_children • mx
10
Pros:

Esta hermoso lo recomiendo 10000/10

2026-04-10 • via Nuitee
D
DP • family_with_children • mx
9
TUUP UNA OPCIÓN RELAJADA Y CÓMODA EN BOCA PAILA
Pros:

El personal de desk fue muy amable y siempre dispuestos a ayudar (Sasi, Hector y Angie). Resolvieron todas nuestras situaciones de forma favorable

Cons:

El servicio de Wifi puede mejorar.
Dar opciones de almohadas mas cómodas (no tan altas).
La primera habitación a la que llegamos estaba cruzando la calle, no tiene vista al mar y se escuchaba mucho ruido. Afortunadamente nos pudieron reubicar.

2026-04-04 • via Nuitee
M
meijer • extended_group • se
5
Kommer inte rekommendera till andra.
Pros:

Parkeringspersonalen hjälpsamma o trevliga.

Cons:

Övrig personal inte speciellt trevliga. Killen i baren väldigt otrevlig. Rummen var fuktiga, gick inte att få badkläder och handdukar torra.
Det stod att det skulle vara stora dubbelsängar, vilket det inte var.
Tuup Tulum gäster var inte deras prio, allt fokus på Panamera gästerna.

2026-03-27 • via Nuitee
M
Maria • extended_group • se
5
Otrevlig personal och ingen trevlig helhet
Pros:

Trevlig parkeringspersonal. Hade en härlig men bortglömd stuga på stranden.

Cons:

Uruselt bemötande i reception och i baren. Tuup Tulumgäster var väldigt bortprioriterade, endast fokus på Panamera gäster. Mycket förbud och begränsningar, och störig musik. Och skyhöga priser i baren.

2026-03-27 • via Nuitee
J
Juan • family_with_children • mx
10
Pros:

La ubicación frente a la playa

2026-03-23 • via Nuitee
V
Vitali • solo_traveller • by
8
2026-03-18 • via Nuitee
J
Joanna • extended_group • ca
8
Very well located, good for a short stay.
Pros:

Spacious, very well located, quiet. Good for a short stay, too basic for a longer vacation.

Cons:

Dirty sheets in one of the beds. Total lack of any character.

2026-03-16 • via Nuitee