Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Pets allowed
Safety deposit box
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Good amenities
Cons:
Poor cleanliness
Bad road conditions
Noise from neighbours

Categories

Cleanliness
6.88
Several mentions of dirty towels and stained sheets, impacting perceived cleanliness.
Service
9.35
Staff are described as friendly and helpful, enhancing overall service experience.
Location
7.39
Initial impressions of poor road conditions and safety concerns affect location sentiment.
Room Quality
8.34
Room is spacious and well-designed, but construction quality is noted as subpar.
Amenities
9.37
Excellent amenities including rooftop pool and well-equipped kitchen, positively received.
Value for Money
8.33
Decent value for the price, though some noted that furnishing quality does not meet expectations.
Food and Beverage
8.78
Not explicitly mentioned, assigned target overall rating.
Overall Experience
8.75
Mixed feelings due to cleanliness issues but overall a pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:35

Property Description

Luxurious Accommodation
Unho Tulum, a 4-star hotel in Tulum, offers air-conditioned rooms with modern amenities like a coffee machine, fridge, and flat-screen TV. Some rooms even feature a balcony for stunning views.

Relaxing Outdoor Area
Guests can unwind by the outdoor swimming pool or enjoy the sun on the terrace. The hotel provides a peaceful escape from the bustling city, perfect for a rejuvenating vacation.

Convenient Services
With a 24-hour front desk, concierge service, and tour desk, Unho Tulum ensures a hassle-free stay. Free WiFi, room service, and complimentary parking add to the convenience of guests.

Book your stay at Unho Tulum now for a luxurious and relaxing experience in Tulum!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 66 reviews
Cleanliness: 6.88
Service: 9.35
Location: 7.39
Room Quality: 8.34
Amenities: 9.37
Value for Money: 8.33
Food and Beverage: 8.78
Overall Experience: 8.75
M
Melissa • couple • it
3
Cons:

The staff was basically nonexistent. We stayed there for four nights, and they didn’t clean the room even once.
The location is absolutely the worst, there isn’t even a proper road, so it’s very difficult to reach by car, and it’s completely far from the center.

2026-04-19 • via Nuitee
S
Sergio • extended_group • pt
7
Good place in the centre of Tulum
2026-04-13 • via Nuitee
G
GLORIA • couple • it
10
Pros:

Soggiorno stupendo

2026-04-07 • via Nuitee
M
Matthias • couple • de
10
2026-04-05 • via Nuitee
G
Guylaine • couple • ca
9
Tranquille confortable bien placé sécuritaire
Pros:

La surveillance 24/24 le café offert et prêt le matin à la réception

Cons:

On a dû attendre notre chambre. La toilette du roof top n’était pas propre et pas de papier

2026-03-30 • via Nuitee
I
Irene • solo_traveller • nl
10
2026-03-28 • via Nuitee
S
Solène • couple • fr
10
Amazing
Pros:

Everything

Cons:

Nothing

2026-03-25 • via Nuitee
M
Marina • extended_group • us
10
2026-03-21 • via Nuitee
L
luis felipe • couple • br
10
EXCELENTE
Pros:

Vale demais pelo valor. O quarto era impecável. O banheiro, de fato, depois do banho fica meio molhado, porém no todo a hospedagem é nota 10... Obs: fica em um bairro novo de instalações (inúmeras novas pousadas) e as ruas são precárias ( vale a pena alugar um carro mais alto), mas é o melhor a se fazer para quem quer gastar relativamente pouco (menos de 100 dólares por dia a estadia)e usufruir de um lugar novíssimo e confortável.

Cons:

O banheiro podia segurar melhor a água que sai do box

2026-03-21 • via Nuitee
A
Adriana • extended_group • ch
9
2026-03-18 • via Nuitee
V
Valentina • extended_group • it
8
2026-03-17 • via Nuitee
C
Chloe • family_with_children • fr
10
Parfait
Pros:

Appartement très bien aménagé et avec goût. Lit king size, balcon au calme. Petite cuisine avec quelques ustensiles. La piscine en rooftop est très agréable, avec des transats à disposition.

Cons:

Accès via une route en terre, et un peu à l'écart de Tulum centre, il est mieux d'être véhiculé.

2026-03-14 • via Nuitee
M
Marina • family_with_children • us
10
Pros:

Magnifique appartement, un personnel très attentionné.

2026-03-12 • via Nuitee
F
Fatnassi • solo_traveller • be
10
2026-03-04 • via Nuitee
H
Hannes • family_with_children • de
10
2026-03-02 • via Nuitee
T
Tereza • extended_group • us
5
disappointment
Pros:

The whole apartment house was very stylish, nicely designed with style. Spacious room with private little pool on our deck (we did not use it). There was parking outside the apartment. Stable wifi. Easy communication with the owner via WhatsApp.

Cons:

Everything in the room was visibly wear and tear. The function of things was limited. The cleaning level was low, we found chips on the carpet, the bathroom was kind of sticky, old food left in the refrigerator from previous guest...we had technical issue with the tap but the owner was able to fix it the other day.
Design is corresponding with profile pictures when it was new, unfortunately it is not maintained well.
If you do not have own car, it is far from the town and expect costs for taxi (do not let the owner order the taxi, you will pay unreasonable rate), get taxi on the street (after 10minures walk you get in main road where are some taxis). It is a bit dark and dirty neighborhood, but we felt safe. For us it was disappointment

2026-03-01 • via Nuitee
E
Emilia • family_with_children • pl
10
2026-02-26 • via Nuitee
J
Jorge • solo_traveller • ar
8
Pros:

muy lindo, pileta y terraza lindas, moderno, buen estilo

Cons:

esta alejado, calles de tierra que se inundan, si o si neceitas transporte para cualquier actividad. no tiene ascensor

2026-02-10 • via Nuitee
F
francesco • family_with_children • it
7
Pros:

La cama era muy cómoda.

Cons:

La piscina privada en la terraza, al no estar expuesta al sol, siempre está fría.

2026-02-08 • via Nuitee
M
maude • family_with_children • fr
9
2026-01-26 • via Nuitee