Pacific Hotel Cairns

Hotels
8 (3820 reviews)
43 The Esplanade , Cairns , au

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Accommodating staff
Great location
Clean and spacious rooms
Cons:
Black mold issues
Lack of amenities
Inconsistent food quality

Categories

Cleanliness
6.25
Several reviews mentioned issues with black mold and need for maintenance.
Service
9.25
Many reviews highlighted the accommodating nature of the staff.
Location
9.25
Consistently praised as prime and central in most reviews.
Room Quality
8.25
General sentiment reflects a good experience with clean and spacious rooms.
Amenities
7.25
Some issues raised about the lack of certain amenities such as bars and old lifts.
Value for Money
8.25
Overall good value despite some concerns about cleanliness and amenities.
Food and Beverage
7.25
Concerns regarding breakfast not meeting expectations and no complimentary water.
Overall Experience
8.25
Positive overall experience, with specific highlights noted, though some drawbacks exist.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:54

Property Description

Stunning Views and Modern Comforts

At Pacific Hotel Cairns, wake up to breathtaking views of Trinity Harbour from your private balcony. Enjoy modern amenities like free WiFi, flat screen TVs, and 24-hour room service. Upgrade to the luxurious Tropical Luxe Rooms for a truly indulgent stay with Italian ensuites and over-sized flat screen TVs.

Convenient Facilities and Services

Relax in the guest lounge, take a dip in the outdoor swimming pool, or explore the waterfront boardwalks just steps away. The 24-hour reception team is always ready to assist, ensuring a seamless experience throughout your stay.

Award-Winning Dining Experience

Indulge in the unique Brazilian-inspired BBQ Churrasco dining experience at Bushfire Flame Grill Restaurant. Don't miss the delicious buffet breakfast served daily. For dinner, savor Australian cuisine offerings like Buttermilk Chicken Burger and Chargrilled Veg Salad.

Book now for an unforgettable stay at Pacific Hotel Cairns!

Important information:

Please note there is a 2% charge when you pay with a Visa or Mastercard credit card, 3.5% for JCB or Diners Club credit card and 1.98% for American Express.

Please note breakfast is available at the restaurant at an additional charge of $29.90.

Please note that car parking is limited and subject to availability. If you are arriving by car, please contact the Pacific Hotel Cairns for more information, using the contact details found on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 20 per day.

Location

Guest Reviews

8
Based on 3820 reviews
Cleanliness: 6.25
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 7.25
Value for Money: 8.25
Food and Beverage: 7.25
Overall Experience: 8.25
L
Lindy couple au
9
Pros:

Beautiful views, spacious room

2026-07-25 via Nuitee
D
David couple au
8
Spacious comfortable room in a great location
2026-07-24 via Nuitee
Y
Youichi couple jp
10
2026-07-24 via Nuitee
D
Denise family_with_children ch
6
2026-07-24 via Nuitee
P
Peta solo_traveller au
10
2026-07-24 via Nuitee
N
Nathan solo_traveller au
10
2026-07-24 via Nuitee
C
Cassie couple au
6
Great location but not worth the money
Pros:

Location and the view

Cons:

Very out dated, the shower head was shit and weak, it was half broken too!
The room itself is not worth what we paid for it $800+

2026-07-24 via Nuitee
J
Janine couple au
7
We would not stay here again it was a very noisy area.
Pros:

The room was a good size and had a balcony.

Cons:

It was a very noisy part of the city and it was quite dated especially the bathroom. The taps in the shower made a very loud noise and the guest next door kept smoking even though we reported it and the hotel staff had requested they stop.

2026-07-23 via Nuitee
L
Lasanna solo_traveller au
8
2026-07-23 via Nuitee
F
Ford couple au
8
2026-07-22 via Nuitee
E
Eleanor solo_traveller au
7
Pros:

Buffet breakfast was $25 for adults $15 for kids and was delicious.

Hotel was fine. Location is good.

Cons:

Pool not heated

2026-07-22 via Nuitee
L
Lower solo_traveller au
6
Be careful what you choose online
Pros:

Bed and pillow where comfy

Cons:

Room locate with no beach view expected to stay in the room advertised in photo but got a room with no beachfront veiw looking at a casino was not happy i asked staff if i can change rooms they said there was no other room available

2026-07-21 via Nuitee
N
Natalia couple co
9
2026-07-21 via Nuitee
M
michael couple au
8
Location was excellent for dining out, but unfortunately the 2 nights we stayed- idiots were in town and we were awoken
Pros:

Excellent breakfast

Cons:

Traffic noise

2026-07-20 via Nuitee
P
Phoebe solo_traveller au
9
Pros:

I liked the room and how spacious it was.i also liked how close it was to the esplanade. The staff were very nice and helpful. Will always come back to this hotel.

2026-07-19 via Nuitee
N
Nalan Basak family_with_children it
9
Pros:

The location was excellent. The suites were very new and spacious. Love the bathroom!

Cons:

May be the guest lounge and the general bathrooms can be modernised a bit, but that doesn’t have much of an impact on the overall evaluation.

2026-07-19 via Nuitee
M
Masina couple au
10
Definitely my go-to stay every time I’m in cairns
Pros:

How nice and welcoming the staff were. Very nice and clean room too

Cons:

Nothing

2026-07-19 via Nuitee
S
Siqi solo_traveller cn
10
I had a good sleep here
Pros:

The room is super big and bed is cozy. It is clean, quite and has an amazing view

2026-07-19 via Nuitee
B
Barry solo_traveller au
2
Pros:

Position.

Cons:

Toilet pipes in bathroom making a high pitch noise after toilet use and toilet starting running late in night and got worse over the night. This noise echoed into room and got very little sleep. To pay up to $300 for a room overnight and not get a good sleep is ridiculous. Was reported cut only got an apology. 24hr it was unattended.

2026-07-19 via Nuitee
R
Richard solo_traveller au
8
Good breakfast. Good location.
Pros:

Location near Reef terminal suited our plans. Close to restaurants and Esplanade.

2026-07-18 via Nuitee