Queens Hotel Chitose

Hotels
8.3 (1417 reviews)
Saiwai-cho 5cho-me 6-1 , Chitose , jp

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Good breakfast options
Cons:
Cleanliness issues (mold)
Rooms are on the smaller side

Categories

Cleanliness
7.51
Some reviews indicated cleanliness issues such as mold on the shower curtains.
Service
9.48
Guests frequently praised the helpfulness and friendliness of the staff.
Location
9.02
Location is excellent, particularly close to the airport and transport options.
Room Quality
6.97
Rooms are noted as being small but comfortable.
Amenities
8
Amenities include a public bath and good breakfast options.
Value for Money
8.46
Many reviews indicate good value with respect to pricing.
Food and Beverage
8.51
Breakfast offerings received positive feedback for quality.
Overall Experience
8.48
Overall, guests reported a satisfying experience with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:33

Property Description

Convenient Location and Services
Located just a 5-minute walk from JR Chitose Station, Queens Hotel Chitose offers a 24-hour front desk, free shuttle service, and luggage storage for your convenience.

Comfortable Accommodations
Each guest room features modern amenities including a flat-screen TV, air-conditioning, coffee machine, and refrigerator. Stay connected with free WiFi throughout the property.

Relaxation and Dining Options
Unwind in the large public bath or sauna after a day of sightseeing. Enjoy a delicious Western or Japanese-style breakfast for an additional fee, and savor Japanese and Asian flavors at the on-site bar.

Ready to experience comfort and convenience at Queens Hotel Chitose? Book your stay now for a memorable trip!

Important information:

Free drop-off service from the hotel to New Chitose Airport is available daily every 30 minutes between 06:30 and 10:30. Please note, free pick-up service from the airport is not provided by the property.In the event of an early departure, the property will charge you the full amount for your stay.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

8.3
Based on 1417 reviews
Cleanliness: 7.51
Service: 9.48
Location: 9.02
Room Quality: 6.97
Amenities: 8
Value for Money: 8.46
Food and Beverage: 8.51
Overall Experience: 8.48
T
TOMOYA • couple • jp
7
2026-05-23 • via Nuitee
K
Koaze • couple • jp
7
Pros:

ロケーションが良く、朝飯も大変満足できました。

2026-05-22 • via Nuitee
K
kakuta • couple • jp
7
良いお値段で泊まれました
Pros:

部屋が清潔で良かった

Cons:

大浴場への案内が分かりづらかった

2026-05-21 • via Nuitee
B
Boonlert • extended_group • jp
9
2026-05-19 • via Nuitee
L
Lim • extended_group • sg
7
Overall good
Pros:

Good service provided.

Cons:

No airport shuttle bus.

2026-05-17 • via Nuitee
M
Maziar • solo_traveller • us
9
Nice hotel close to the train station at a reasonable rate.
Pros:

Close to the JR station. Friendly and helpful staff. Clean and comfortable room. Great restaurant for dinner and breakfast.

Cons:

Small room, bed against the wall, large step to get into the bathroom.

2026-05-14 • via Nuitee
L
Lee C • solo_traveller • my
8
Pros:

Helpful staff. Modern setup

2026-05-13 • via Nuitee
C
colleen • couple • us
9
Great stay.
Pros:

Cozy and close to the train station. Easy to get to and close to downtown area with lots of shopping and food options.

2026-05-12 • via Nuitee
K
Kuan-Wei • couple • tw
9
Pros:

員工態度很好，位置方便

Cons:

泡湯環境偏小但不影響使用

2026-05-12 • via Nuitee
Y
Yu Ling • extended_group • tw
8
Pros:

地點離JR車站近、飯店員工服務都很好

2026-05-12 • via Nuitee
Y
YUNG-NIEN • couple • tw
8
環境舒適
Pros:

地點靠近車站

Cons:

價格偏高

2026-05-10 • via Nuitee
O
Oikawa • couple • jp
7
なかなか良かったです^_^
Pros:

部屋がおしゃれで綺麗なところと、朝食の和食がとても美味しい✨✨

Cons:

大浴場が狭く、女風呂にサウナ水風呂がないところ

2026-05-08 • via Nuitee
N
naomi • couple • jp
8
2026-05-06 • via Nuitee
W
whizdrop • solo_traveller • in
7
2026-05-06 • via Nuitee
J
Jessie • solo_traveller • au
10
Morning airport shuttle
Pros:

A really nice modern hotel. Clean with great WIFI and lovely staff. Onsen and izakaya downstairs and they offer a morning shuttle to the airport which starts around 6-6:30 and finishes 9-9:30am. If you don't want to stay at the airport but Sapporo city is too far to catch the early flights, this is a great option. Walking distance to the train which goes straight to the airport if you plan on sleeping in past the morning shuttle. Bed was comfy and rooms really clean.

2026-05-05 • via Nuitee
S
Sanae • couple • jp
8
Pros:

お部屋も快適でした。

2026-05-04 • via Nuitee
Y
Yumiko • extended_group • fr
9
2026-05-04 • via Nuitee
Y
Yumiko • couple • jp
9
2026-05-03 • via Nuitee
C
Chizuko • solo_traveller • jp
9
サウナが設備されていて、一番良かった。
Pros:

サウナがあったところです。

Cons:

食事に好き嫌いがあるので、バイキングだと良かったです。

2026-05-02 • via Nuitee
N
Naomi • solo_traveller • jp
10
2026-05-01 • via Nuitee