Queens Hotel Chitose

Hotels
8.3 (1463 reviews)
Saiwai-cho 5cho-me 6-1 , Chitose , jp

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Good breakfast options
Cons:
Cleanliness issues (mold)
Rooms are on the smaller side

Categories

Cleanliness
7.51
Some reviews indicated cleanliness issues such as mold on the shower curtains.
Service
9.48
Guests frequently praised the helpfulness and friendliness of the staff.
Location
9.02
Location is excellent, particularly close to the airport and transport options.
Room Quality
6.97
Rooms are noted as being small but comfortable.
Amenities
8
Amenities include a public bath and good breakfast options.
Value for Money
8.46
Many reviews indicate good value with respect to pricing.
Food and Beverage
8.51
Breakfast offerings received positive feedback for quality.
Overall Experience
8.48
Overall, guests reported a satisfying experience with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:33

Property Description

Convenient Location and Services
Located just a 5-minute walk from JR Chitose Station, Queens Hotel Chitose offers a 24-hour front desk, free shuttle service, and luggage storage for your convenience.

Comfortable Accommodations
Each guest room features modern amenities including a flat-screen TV, air-conditioning, coffee machine, and refrigerator. Stay connected with free WiFi throughout the property.

Relaxation and Dining Options
Unwind in the large public bath or sauna after a day of sightseeing. Enjoy a delicious Western or Japanese-style breakfast for an additional fee, and savor Japanese and Asian flavors at the on-site bar.

Ready to experience comfort and convenience at Queens Hotel Chitose? Book your stay now for a memorable trip!

Important information:

Free drop-off service from the hotel to New Chitose Airport is available daily every 30 minutes between 06:30 and 10:30. Please note, free pick-up service from the airport is not provided by the property.In the event of an early departure, the property will charge you the full amount for your stay.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

8.3
Based on 1463 reviews
Cleanliness: 7.51
Service: 9.48
Location: 9.02
Room Quality: 6.97
Amenities: 8
Value for Money: 8.46
Food and Beverage: 8.51
Overall Experience: 8.48
D
David • solo_traveller • il
5
Pros:

Close to the airport

Cons:

The missleading information in booking about the room size

2026-06-12 • via Nuitee
R
Ryoji • couple • jp
7
2026-06-12 • via Nuitee
N
NATSUKO • couple • jp
5
寝るだけ
Pros:

口コミが良かったから

Cons:

スリッパが切れていたり、リネンがくしゃくしゃだった

2026-06-11 • via Nuitee
C
christina • solo_traveller • dk
9
2026-06-08 • via Nuitee
T
Tabata • solo_traveller • jp
10
2026-06-07 • via Nuitee
Z
ZHIXING • solo_traveller • cn
7
2026-06-06 • via Nuitee
C
Chiungchien • couple • tw
7
還好
Pros:

距車站，賣場近

Cons:

房間小，浴場小

2026-06-04 • via Nuitee
R
Rachel • couple • nz
3
Very little sleep due to no air con and bright light coming in around thw blind
Pros:

Location convenient to airport with a car

Cons:

Air con centrally controlled and was not switched on - it was 30 degrees in the day : we could not sleep.
Blind did not fully cover window and it got light very early.

2026-06-04 • via Nuitee
C
Cécile • solo_traveller • fr
9
Pros:

Chambre et lit tres confortable, bien insonorisé, bon wifi. Je n’ai pas testé le petit dej. Pas de navette aéroport mais il y a un bus à 5 min à pied ou le train pour rejoindre l’aéroport. Check out à 11h. C’est bien l première fois que je peux quitter la chambre aussi tard ! Grande surface avec restauration à 5 minutes à pied. Onsen sur place pour les personnes non tatouées.

Cons:

Pas de navette pour l’aéroport. Ils devraient le stipuler sur booking.
Onsen interdit aux personnes tatouées.
Le coût est assez élevé pour les prestations proposées. Endroit stratégique suite Aeroport.

2026-06-02 • via Nuitee
J
Jessie • solo_traveller • au
10
Convenient
Pros:

This is my second stay on my way through to the airport. Izakaya and onsen downstairs means i can relax and get ready for the next days flights. Staff are lovely and rooms clean and quiet. 10mins walk to the station and only 15mins to New Chitose airport, which makes for a smooth way to start my next journey.

Cons:

Staff shortages meant the shuttle was not available this time around but i didn't mind the short walk to the station as i had already sent my heavier luggage to the airport.

2026-06-01 • via Nuitee
T
Toshihiko • solo_traveller • jp
10
2026-05-30 • via Nuitee
Y
Ya Ting • extended_group • tw
8
離車站近 短暫停留可以考慮
Pros:

離千歲站約10分鐘，入住的是單人房 2人住空間有限，床太小、冰箱也很小，24吋行李箱勉強能打開，浴室也偏小 下次會特別注意房間坪數。

Cons:

原本以為有免費接駁巴士，結果4/30竟然結束這項服務了，每個樓層都要用門卡才能去 找家人很不方便。

2026-05-29 • via Nuitee
N
Naomi • solo_traveller • jp
10
2026-05-28 • via Nuitee
R
Rittisak • couple • th
10
2026-05-25 • via Nuitee
I
ISHII • solo_traveller • jp
8
Pros:

食べきれないほど豪華な朝食
大浴場完備

Cons:

フリードリンクのコーヒーが、
品切れしていることが多かった

2026-05-25 • via Nuitee
T
TOMOYA • couple • jp
7
2026-05-23 • via Nuitee
K
Koaze • couple • jp
7
Pros:

ロケーションが良く、朝飯も大変満足できました。

2026-05-22 • via Nuitee
K
kakuta • couple • jp
7
良いお値段で泊まれました
Pros:

部屋が清潔で良かった

Cons:

大浴場への案内が分かりづらかった

2026-05-21 • via Nuitee
B
Boonlert • extended_group • jp
9
2026-05-19 • via Nuitee
L
Lim • extended_group • sg
7
Overall good
Pros:

Good service provided.

Cons:

No airport shuttle bus.

2026-05-17 • via Nuitee