Bank House

No bottled water anywhere in the hotel or restaurant.

Poor service on arrival and at breakfast
Poor sleep due to boiler in s cupboard in our room that was firing on and off all night
Poor quality breakfast

Breakfast was lovely but the orange juice wasn’t the best.

Dat er geen parkeerplaats bij het hotel is

Parking outside hotel limited to 5 hours

Breakfast was a little basic, but good all the same

We had a pleasant enough stay overall, and I want to stress that the staff we encountered were polite and friendly. However, there were a few areas where the experience could have been better.

When we arrived to check in, we waited around 10 minutes at reception before eventually having to find a member of staff ourselves. A little more attentiveness at reception would have made a much better first impression.

The fire alarm went off at around 7am and continued for several minutes. Thankfully, it appeared to be a false alarm, but there was no explanation or acknowledgement of it when we checked out. Even a brief apology or reassurance would have been appreciated, particularly as it had interrupted our sleep.

We went down for breakfast at around 8:20am and staff were already hoovering and mopping. We were told they had thought everyone had already been down, although fortunately there was still some food available. We also overheard one member of staff being spoken to about the misunderstanding, which perhaps highlighted that there could be better communication between the team.

Finally, when checking out, our key was simply taken from us with no question about how our stay had been. Given the few issues we had experienced, this would have been a good opportunity to check that everything was okay and leave us with a more positive final impression.

To be clear, nobody was rude or unpleasant towards us. It was more that there seemed to be a lack of attention to the guest experience. A little more communication, attentiveness and acknowledgement when things don’t go quite to plan would make a real difference.

Say "no" to Nell

The Nell suite is supposed to be one of the best rooms, if not the best. We booked for two nights. Terrible noise from boiler in cupboard in corner of the room that fired with clanking noise & closed down every few minutes throughout the night.  No staff on duty overnight. Reported to reception staff first thing in the morning & offered to playback recording but was told this unnecessary as the fault was known about, but nothing could be done about it! We said the room should not have been offered in the first place if that was the case. We asked for a room change but were told that only a 'cosy' single available. We packed up our bags and took them to the car. We waited a couple of hours to see the manager who then 'found' another room for the second night but we had had enough & cancelled & argued for a refund that was very grudgingly given for the second night, but only £20 cash in hand for the first night that had cost £150 & despite our having had dinner in the restaurant the evening before.

A few maintenance issues need resolving and the breakfast quality was not great.

We paid for a luxury room which had the carpet nailed down with galvanised nails and picture hooks over the walls with nothing hanging on them. Paint work and windows were very poorly maintained and bath/ shower were in a poor condition and leaked.
A cooked breakfast was only served after 10 am which is not clear on the description of breakfast included and the continental breakfast quality was poor.
No water in the room - had to ask

No car park. However there is lots of places around to park.

No blind on the bathroom window as described above.

The signs taped to the wall in the bathroom saying the blind was for decorative purposes only and not to press the right hand button on the toilet. You can’t get a freshly prepared cooked breakfast until after 10 am and then it’s £12 on top of what you have already paid for breakfast .

hot breakfast = dried out scrambled egg and ditto bacon

Shower pressure in Thomas room not good