Mars Hotel

Hotels
7.2 (533 reviews)
122, Jalan 2/23A, Taman Danau Kota, Off Jalan Genting Klang, Setapak , Kuala Lumpur , my

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Clean toilets
Convenient location
Cons:
Poor service
Uncomfortable pillows
No parking space

Categories

Cleanliness
8.7
The toilet was very clean, reflecting good standards in cleanliness.
Service
5.7
Poor service experience due to management inaction regarding a lost phone issue.
Location
8.7
The location is convenient and has lots of amenities close by.
Room Quality
6.7
Issues with pillow comfort detracted from the overall room quality experience.
Amenities
7.7
Amenities nearby were convenient but reported issues with availability (like cups for coffee).
Value for Money
6.7
Guests felt the hotel was overpriced for the service provided.
Food and Beverage
5.7
No specific mentions, but issues with cups suggest poor beverage service.
Overall Experience
7.7
Mixed experiences with some aspects being good while others were disappointing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:54

Property Description

Convenient Location
Situated just 7.6 km from iconic attractions like Petronas Twin Towers, Mars Hotel offers easy access to must-see destinations.

Modern Amenities
Enjoy a comfortable stay with air conditioning and flat-screen TVs in all rooms, ensuring a relaxing experience for all guests.

Complimentary Services
Benefit from free WiFi, room service, and a 24-hour front desk, making your stay at Mars Hotel convenient and hassle-free.

To experience convenience and comfort at Mars Hotel, book your stay now.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that a cash deposit is required upon check-in and it is refundable upon check-out.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.2
Based on 533 reviews
Cleanliness: 8.7
Service: 5.7
Location: 8.7
Room Quality: 6.7
Amenities: 7.7
Value for Money: 6.7
Food and Beverage: 5.7
Overall Experience: 7.7
T
Tan • couple • my
8
2026-05-28 • via Nuitee
T
Thiru • solo_traveller • my
8
2026-05-27 • via Nuitee
H
HON • family_with_children • my
6
2026-05-17 • via Nuitee
C
Chang Chen • couple • my
5
2026-04-28 • via Nuitee
T
Tarsh • couple • my
5
2026-04-14 • via Nuitee
H
Hanif • solo_traveller • my
8
2026-04-14 • via Nuitee
N
nurul • couple • my
8
2026-04-13 • via Nuitee
Q
Qasdina Azlin • couple • my
8
2026-04-12 • via Nuitee
J
Jun Jie • family_with_children • my
5
Pros:

员工很好

Cons:

冷气太旧了，吹风机有些不可以用

2026-04-06 • via Nuitee
H
haowei • family_with_children • my
6
2026-04-03 • via Nuitee
V
Vellai Muthu • solo_traveller • my
10
2026-03-23 • via Nuitee
C
Chee Thiam • solo_traveller • my
8
Pros:

Strategic location.

Cons:

Lack of parking space.

2026-03-05 • via Nuitee
C
Chee Thiam • solo_traveller • my
8
The hotel is good except the cockroaches during my first and second visit.
Pros:

The location is very strategic with PV128 is just located right in front of the Hotel. As such, there are plenty of eating places ranging from Mamak (Cheap) to Cafe (Expensive). Besides, Setapak Central Mall is also just located few hundred meters away.

Cons:

COCKROACH!

This is not my first visit to this Hotel. My first time was in the beginning of Year 2025. During my first visit, I saw a cockroach baby was crawling on the floor of my room. Other than this, everything is above my expectation.

This time is my second visit and I'm still facing the same issue! But this time it is on the door of my room when I checked in. Without hesitation, I went down and request for room change. The staff was very helpful and I managed to change my room. All back to normal after the room change.

2026-02-27 • via Nuitee
S
seng lee • couple • my
4
2026-02-24 • via Nuitee
R
Ruslan Ramli • family_with_children • my
4
2026-02-11 • via Nuitee
R
Ruslan Ramli • family_with_children • my
4
2026-02-11 • via Nuitee
T
TAN YON • couple • my
7
Pros:

VALUE FOR MONEY.
PARKING IS BIT HARD TO FIND
NEARBY MAIN ROAD.NOISY IF FACING THE STREET
NEARBY RESTAURANT AND STORE.
OVERALL, STILL GOOD EXPERIENCE.

2026-01-28 • via Nuitee
D
Dinesh • solo_traveller • lk
7
2026-01-20 • via Nuitee
S
Sarah • couple • my
10
2026-01-19 • via Nuitee
A
Ariffin • family_with_children • my
6
2026-01-18 • via Nuitee