Biwa Tulum

Hotels
8.9 (153 reviews)
Av. Satelite Norte y calle Bubullek , Tulum , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly staff
Cons:
Noise issues
Limited food and beverage availability

Categories

Cleanliness
8.35
Several reviews noted the cleanliness of the hotel, but noise issues affected the overall experience.
Service
9.35
Multiple reviews highlighted the friendliness of the staff.
Location
9.35
Reviews frequently praised the hotel for its convenient location near downtown.
Room Quality
8.85
Guests appreciated the spacious rooms, but noise issues detracted slightly from the overall comfort.
Amenities
8.85
Amenities such as the pool and gym received positive feedback, although some mentioned areas for improvement.
Value for Money
8.85
Guests felt they received good value given the location and amenities.
Food and Beverage
8.35
The cafe's breakfast was praised, but the bar and restaurant were criticized for being closed at key times.
Overall Experience
9.25
The overall experience was positive, but noise from the surroundings affected some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:33

Property Description

Luxurious Accommodations
Biwa Tulum, a 4-star hotel in the heart of Tulum, offers air-conditioned rooms with free WiFi and city views. Each room is well-equipped with modern amenities, including a flat-screen TV, private bathroom, and comfortable bedding. Some rooms even feature a balcony and kitchenette for added convenience.

Relaxation and Recreation
Guests can unwind at the year-round outdoor pool, terrace, or fitness centre. The hotel also boasts a shared lounge and a restaurant where delicious meals are served. For entertainment, there is a billiards table available, and guests can also explore the area with bike or car rentals.

Convenient Services
With free private parking, concierge assistance, and safety deposit boxes in each room, Biwa Tulum ensures a worry-free stay for all guests. Additionally, the hotel offers airport shuttle services for a seamless travel experience.

Book your stay at Biwa Tulum now for a perfect blend of comfort and luxury!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 2 years old and over stay for MXN 500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 153 reviews
Cleanliness: 8.35
Service: 9.35
Location: 9.35
Room Quality: 8.85
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 8.35
Overall Experience: 9.25
J
Jozef • couple • mx
10
Boli sme velmi spokojni👍🏻👏
Pros:

Mile recepcne, ochotne poradit, chyzne vzorovo upratali kazdy den. Krasny bazen, hotel bol citit novotou, velmi cisty, vsetko ako ma byt, blizko do centra. Urcite by som ho odporucal 10/10

Cons:

-

2026-05-14 • via Nuitee
K
KEN98 • solo_traveller • jp
1
Pros:

スタッフは親切、匂い以外は清潔。

Cons:

部屋には散るなり下水か生ゴミのような強烈な匂いがした。洗面台、トイレ、シャワーの部屋にはいると吐き気を催すレベル。排水溝を水を入れたビニールでふさぐ、あふれ防止の穴をテープでふさぐなどの対策をしてもなお、翌日も同じ悪臭が立ちこめた。人生で一番臭い宿だった。

2026-05-08 • via Nuitee
A
Abigail • solo_traveller • mx
10
Pros:

Ubicasion

2026-05-05 • via Nuitee
V
Virginia • family_with_children • us
9
2026-05-05 • via Nuitee
N
Netzer • solo_traveller • mx
10
2026-04-25 • via Nuitee
R
Rebecca • couple • de
9
Pros:

Sehr schöne Unterkunft mit einem super freundlichen Perosnal!

2026-04-15 • via Nuitee
M
Maja • couple • ch
9
Wir kommen immer wieder gerne.
Pros:

Das Hotelpersonal ist sehr liebenswert. Gleich daneben befindet sich ein Café mit gutem Frühstücksangebot. Die Fahrräder sehen gepflegt aus, wir haben diese jedoch nicht ausgeliehen. Das Zimmer war sehr sauber und man fühlt sich wohl.

Cons:

Die Dachterrasse ist schön zum entspannen, leider war die Bar nicht in Betrieb. Man darf aber selber was mitnehmen und am Mittag kann man auch gut etwas vom Café raufbringen.

2026-04-06 • via Nuitee
M
Michal • extended_group • cz
10
Huge space in Tulum downtown
Pros:

Excellent place, very well situated.

Cons:

Yes the noise from the street might be disrupting but earplugs worked well.

2026-02-26 • via Nuitee
O
Oscar • couple • gb
8
2026-02-24 • via Nuitee
A
Arnold • family_with_children • at
6
Für ein oder zwei Nächte voll okay
Pros:

Große Zimmer, netter Pool, sehr nettes Personal

Cons:

Leider sehr, sehr laut, Fenster gar nicht dicht. Hunde bellen die ganze Nacht, extremer Straßenlärm

2026-02-24 • via Nuitee
M
Miha • couple • si
9
2026-02-23 • via Nuitee
A
Andraz • couple • si
9
Pros:

The location was perfect just a couple of minutes from the main downtown resturants, main attractions. I think this is one of the best hotels for this price range.

2026-02-08 • via Nuitee
L
Lucia • couple • de
1
2026-01-30 • via Nuitee
D
den • couple • nl
6
2026-01-20 • via Nuitee
T
Tateeto • couple • pe
10
2026-01-19 • via Nuitee
T
Travis • family_with_children • ca
9
2026-01-19 • via Nuitee
P
Pablo • family_with_children • gt
10
Excelente estadía
Pros:

La amplitud, distribución y equipamiento del apartamento, excelente!

Cons:

En realidad lo único que puedo decir es que el estacionamiento adicional a estar en la calle, no es de lo más cómodo si llevas bastantes cosas.

2026-01-19 • via Nuitee
E
Edwin • couple • ca
8
2026-01-19 • via Nuitee
R
razi • couple • cy
9
2026-01-15 • via Nuitee
L
Lu Pai Ippolito • couple • us
10
Pros:

Wonderful staff and location. Would absolutely come back.

Cons:

Everything was great.

2026-01-13 • via Nuitee