Marsden Stay Rotorua

Hotels
7 (481 reviews)
273 Fenton Street , Rotorua , nz

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
Heating
Luggage storage
Express check-in/check-out
Fax/photocopying
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Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Cleanliness issues
Miscommunication on amenities
Lack of follow-up on booking issues

Categories

Cleanliness
6
Several mentions of dirty areas and issues in the bathroom.
Service
8
Friendly staff mentioned, but mixed reviews on effectiveness.
Location
8
Good location highlighted multiple times.
Room Quality
7
Decent size and comfort, but some concerns about maintenance.
Amenities
7
Limited amenities reported and some facilities were not operational.
Value for Money
7
Good value indicated, but expectations not fully met.
Food and Beverage
6
Shortfalls in breakfast and beverage availability.
Overall Experience
7
Mixed feelings about the experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:24

Property Description

Luxurious Accommodations:
Indulge in the comfort of our 4-star hotel rooms for a truly relaxing stay.

Convenient Location:
Explore nearby attractions such as Paradise Valley Springs and Buried Village within easy reach from our property.

Modern Amenities:
Enjoy complimentary WiFi and hassle-free luggage storage during your stay with us.

Book your stay at Marsden Stay Rotorua today for a memorable experience in Rotorua!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7
Based on 481 reviews
Cleanliness: 6
Service: 8
Location: 8
Room Quality: 7
Amenities: 7
Value for Money: 7
Food and Beverage: 6
Overall Experience: 7
B
Brayden • solo_traveller • nz
9
Pros:

Clean good size room good location

Cons:

Shower pressure was OK not great

2026-07-11 • via Nuitee
L
Lindsey Pijnenburg • solo_traveller • nz
8
2026-07-09 • via Nuitee
C
Carrie • family_with_children • nz
6
overall it's good, like the heated pool, convenient location in town, unfriendly located switches.
Cons:

power outlets and switches are at inconvenient places.

2026-07-05 • via Nuitee
G
Georgia • family_with_children • nz
9
The motel offered a cozy and convenient stay with friendly service.
Pros:

It was a really pleasant stay! The place was super warm, comfy, and convenient, all at a great price. Plus, the staff were incredibly friendly, which made it even better.

Cons:

The shower was a bit cramped, making it tough to get properly clean but still manageable.

2026-07-05 • via Nuitee
R
rangi • couple • nz
9
Amazing stay! Great location, quiet and comfortable. The staff were super friendly and helpful. High
Pros:

We had an amazing stay at Marsden! The location was perfect—quiet, peaceful, and very comfortable. The staff were absolutely amazing, super friendly, welcoming, and always happy to help. We highly recommend staying here. Even in winter, it was a lovely getaway, and we can't wait to come back!

2026-06-28 • via Nuitee
N
Narissa • couple • nz
8
2026-06-28 • via Nuitee
K
KHAN • couple • nz
8
Worth the money
Pros:

Space, arrangements, staff communication

Cons:

Unclean shower. Shower is too low, not at a applicable height and is not pointed in correct direction.

2026-06-27 • via Nuitee
W
Wuhangirl • solo_traveller • nz
5
Pros:

Location is good

Cons:

The Shower head is in wrong position.

2026-06-21 • via Nuitee
P
Parewhati • solo_traveller • nz
8
Pros:

Nicely modernised older motel, great sized rooms, facilities and price point.

2026-06-17 • via Nuitee
G
Gretel • family_with_children • nz
8
2026-06-17 • via Nuitee
R
Raja • extended_group • nz
8
Absolutely value for money
Pros:

The rooms were very clean and tidy, beds comfortable. Bathroom was clean and location was great.

Cons:

A bit of cutlery would be ideal.

2026-06-15 • via Nuitee
W
Whitney • solo_traveller • nz
6
Pros:

The location.

Cons:

Had no kitchen facility. Shared facility was to far to walk with kids.

2026-06-15 • via Nuitee
E
EversFam • solo_traveller • nz
8
2026-06-14 • via Nuitee
M
Miller • solo_traveller • nz
7
Pros:

Comphy and clean

Cons:

Noise either coming from fridge ir somethg out side the roommade it harder to fall to sleep .number outside room where we parked car wasnt same as rm no ,made harder to find rm when pouringwith rain .would be nice if there was a toaster in room and plates and knives forks and spoons also light shining around inside door

2026-06-06 • via Nuitee
E
Elycia • solo_traveller • nz
7
"Pleasant considering"
Pros:

The lady on reception was absolutely lovely, we had booked a standard room but were upgraded on arrival to a suite which was great though I wasn't sure of the difference. Bed was comfy and room was tidy.

Cons:

Though the room is nice you still things are still outdated the toilet would not flush properly and the T.V only offers basic channels soo spoilt now a day's with Netflix ect.

2026-06-05 • via Nuitee
V
Virginia • solo_traveller • nz
5
2026-06-05 • via Nuitee
G
Gian • solo_traveller • za
9
2026-06-03 • via Nuitee
K
Kathryn • family_with_children • nz
8
Excellent.
Pros:

We didn't have breakfast at the place recommended.

2026-06-02 • via Nuitee
N
Natasha • solo_traveller • nz
1
Cons:

The room smelt like body odour. Bad body odour. There was no ventilation throughout the room and night time the smell was worse.

2026-06-01 • via Nuitee
L
Lisa • family_with_children • nz
4
Didn’t live up to expectation. Would not recommend.
Pros:

The staff were friendly and make contact ahead of our arrival about our check in.

Cons:

The door had a large gap around it which let the light in all night, the fan in the bathroom didn’t work, the toilet made a weird noise about a minute after flushing, the shower was either boiling hot or freezing cold and the hot and cold labels on the bathroom tap were around the wrong way.

2026-05-30 • via Nuitee