Pandora's Hilltop House Resort

Hotels
9.7 (248 reviews)
No. 22, Longwei Juwei, Xiehe Township, Wulingyuan District, Zhangjiajie City, China , Zhangjiajie , CN

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Cold rooms
Limited food options

Categories

Cleanliness
9.3
Issues with cold rooms and lingering smoke; overall, cleanliness rated lower.
Service
9.99
Staff were very friendly and accommodating, especially Will, who helped with tickets and planning.
Location
10
Great location, easy walking distance from the park entrance.
Room Quality
9.76
Good room quality but affected by cold temperatures and heating issues.
Amenities
9.79
Amenities were good but lacked sufficient heating.
Value for Money
9.97
Value perceived as high given the location and service.
Food and Beverage
8.81
Limited food choices and concerns about the quality of breakfasts.
Overall Experience
10
Despite some issues, high overall satisfaction due to service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 18:17

Property Description

Luxurious Accommodation with Stunning Views

  • Enjoy a comfortable stay in air-conditioned rooms with city or mountain views. Unwind in front of a flat-screen TV or relax on your private patio.
  • Wake up to a delicious breakfast with buffet, continental, and Asian options, setting the perfect tone for your day.
  • Have a fun-filled day with activities like billiards and table tennis, or explore the picturesque surroundings through hiking and cycling.

For a memorable stay amidst nature and luxury, book your stay at Hilltop House Resort today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.7
Based on 248 reviews
Cleanliness: 9.3
Service: 9.99
Location: 10
Room Quality: 9.76
Amenities: 9.79
Value for Money: 9.97
Food and Beverage: 8.81
Overall Experience: 10
H
Harri • couple • gb
10
Pros:

The location is perfect (short walk to a less busy entrance to the park) and the views from the property are beautiful. Staff are attentive, warm and helpful. Food is amazing! The room was very comfortable.

2026-09-15 • via Nuitee
V
Vladimir • couple • ru
10
2026-09-15 • via Nuitee
O
Oliver • extended_group • de
10
2026-09-13 • via Nuitee
K
Kaitlyn • couple • au
10
Pros:

The staff were extremely friendly and accommodating, to the extent of helping plan our itinerary around the park and assisting with booking all the tickets we needed. The staff are also english accomodating which was fantastic. The hotel is also close to the park's entrance which was very convenient. Overall, extremely satisfied with the service provided and would definitely recommend!

2026-09-10 • via Nuitee
N
Niklas • couple • de
9
Perfectly located hotel with outstanding host
Pros:

Great and outstanding host who was always helpful, nice and gave great recommendations.
Location for Zhangjiajie National Park is awesome!

2026-09-09 • via Nuitee
L
Luke • solo_traveller • us
10
Pros:

Clean friendly incredible rooms

2026-09-08 • via Nuitee
L
Luke • solo_traveller • us
10
2026-09-08 • via Nuitee
S
Sophia • couple • ch
10
Die freundliche und persönliche Atmosphäre hat unseren Aufenthalt zu etwas ganz Besonderem gemacht.
Pros:

Unser Aufenthalt war wirklich sehr schön! Das Hotelzimmer war super und hat unsere Erwartungen voll erfüllt. Besonders hervorheben möchten wir Mike, der uns sehr freundlich und hilfsbereit zur Seite stand. Er hat uns nicht nur während unseres Aufenthalts unterstützt, sondern uns auch bei der Planung unseres Besuchs im Nationalpark tolle Tipps gegeben.
Vielen Dank für die schöne Zeit und die herzliche Unterstützung! Wir kommen gerne wieder.

2026-09-08 • via Nuitee
L
lauricella • couple • it
9
Soggiorno molto piacevole, con uno staff eccezionale, camere belle e pulite e una vista incredibile. Con una maggiore cu
Pros:

Lo staff è stato eccezionale: sempre gentilissimo, disponibile e molto chiaro nel darci tutte le informazioni sui luoghi da visitare, sugli ingressi del parco e su come organizzare al meglio le giornate. La camera era molto bella, pulita e ben curata, e noi abbiamo apprezzato molto anche la jacuzzi privata. La posizione è ottima per raggiungere uno degli ingressi del parco e, per gli altri punti, basta spostarsi in macchina senza particolari difficoltà. Anche la colazione era molto buona. La vista dalla struttura e dalla piscina è davvero spettacolare.

Cons:

L’unico vero punto debole, e il motivo per cui per noi non è stata un’esperienza da 10, riguarda la parte esterna. Nelle foto la piscina panoramica viene giustamente presentata come uno dei punti forti della struttura, ma dal vivo ci è sembrata un po’ trascurata rispetto alle aspettative. La piscina, in particolare il fondo e alcune zone circostanti, avrebbe bisogno di una pulizia e di una manutenzione più accurata, così come alcuni elementi e arredi esterni. Considerando il livello e il prezzo della struttura, ci aspettavamo una maggiore cura di questa parte. È un vero peccato, perché con una manutenzione migliore la zona piscina potrebbe essere davvero eccezionale.

2026-09-04 • via Nuitee
R
Robert • extended_group • hk
7
2026-09-04 • via Nuitee
Арайлым • couple • kz
10
2026-08-31 • via Nuitee
D
Daniele • couple • it
10
Pros:

Especially the staff and the overall atmosphere of a house business in the mountains

Cons:

Impossible to find the property on Didi and thus difficult to catch taxis to go back to the hotel

2026-08-31 • via Nuitee
H
Humberto Jose • family_with_children • es
10
Lily la mejor
Pros:

Mucho pero que mejor tiene este hotel es su personal sin duda y Lily es un amor de persona y la mejor persona que conocí en toda China 🇨🇳 te queremos Lily muchas gracias

Cons:

Nada, todo es perfecto

2026-08-28 • via Nuitee
A
Alberto • family_with_children • it
10
Pros:

Super family hotel in a paradise

2026-08-27 • via Nuitee
W
Willem • couple • nl
10
2026-08-27 • via Nuitee
S
Sofiya • extended_group • ru
10
Pros:

The hotel is amazing! Special thanks to Will, he was very attentive! The hotel is clean, and the location is wonderful!

2026-08-26 • via Nuitee
C
Carlo • couple • it
10
Unforgettable Stay at Pandora’s Hilltop House!
Pros:

We had a wonderful 4-night stay at Pandora’s Hilltop House Resort. Our room was spacious, spotless, and featured an exceptional view that made every morning special. A very special thanks goes to Cici! She was an incredible host: extremely kind, helpful, and always available. She organized everything flawlessly for us—from airport pick-up and train station transfers to ticket bookings for all the major attractions (Tianmen Mountain, National Forest Park, Grand Canyon) and local activities like a fantastic massage and the 72 Wonders Tower visit.
Thanks to Cici and the hotel team, our trip to Zhangjiajie was smooth, stress-free, and truly memorable.

Cons:

.

2026-08-25 • via Nuitee
S
sherihan • solo_traveller • th
10
Pros:

Exceptional stay – truly a peaceful haven!
We had an absolutely wonderful experience at this hotel. From the moment we arrived, the staff was amazingly helpful, answering every question and making us feel completely taken care of.
​The room was gorgeous, incredibly comfortable, and tucked away from any noise—a perfect, serene place to relax. Highly recommended!

2026-08-24 • via Nuitee
P
PauloPinto1974 • extended_group • pt
10
Pequeno oásis na serra
Pros:

Boutique hotel muito agradável com quartos bem equipados e espaçosos. Staff muito simpatico e prestavel, com destaque para o Will que nos tratou muito bem e sempre com um sorriso. Piscina muito agradavel para um mergulho ao final do dia.

Cons:

Aconselho a terem sumos ao pequeno almoço, pois nós europeus sentimos falta. De resto tudo bom.

2026-08-24 • via Nuitee
C
Charlotte • couple • gb
10
Pros:

Amazing staff and super helpful! We only spent two days in Zhangjiajie as part of a longer trip travelling around and the team really helped us make the most of it. We loved the cat and dog and also appreciated that the restaurant helped us with veggie options.

2026-08-24 • via Nuitee