Sapphire Hotel

Hotels
7.3 (205 reviews)
92 Charles Street , Bloemfontein , za

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Good price/value for business stays
Some guests report great breakfast
Convenient location for university/meetings
Helpful reception and welcoming arrival staff
Cons:
No secure on-site parking (street/open parking only)
Noisy location (busy traffic lights, highway noise)
Cleanliness issues (dirty carpets, linen, pillows)
Uncomfortable beds and poor room maintenance
Inconsistent breakfast quality/limited variety
Occasional professionalism/privacy concerns (room access, staff texting guests' partners)

Categories

Cleanliness
5.5
Multiple reviews note dirty carpets, unclean linen, a dirty pillow, and inconsistent bathroom cleanliness (no soap in showers, stained items); overall cleanliness is below standard.
Service
10
Staff repeatedly described as very friendly, welcoming and helpful at reception; several guests praise staff assistance and approachability (some isolated professionalism issues noted, but overall service is a strong positive).
Location
6.8
Mixed: convenient for the university and central for meetings, but many reports of busy traffic lights, highway noise and disturbances from road traffic making the location noisy for light sleepers.
Room Quality
5.8
Rooms reported as small with uncomfortable beds and poor bedding (electric blanket not working, uncomfortable mattresses/pillows), plus maintenance issues (missing lightbulbs, poor paintwork).
Amenities
6.2
Key amenity concern: no secure on-site parking (street/open parking only); some missing basics reported (no soap, iron not working). One review notes ADT patrol arranged, but amenities are inconsistent.
Value for Money
9
Several guests mention good price and included breakfast; despite some quality issues, many feel the cost is reasonable and represents good value for business stays.
Food and Beverage
6.6
Mixed feedback: some guests call breakfast fabulous, others say it was the worst or limited in variety (mostly eggs/sausages) and sometimes delayed; inconsistent quality across stays.
Overall Experience
8.5
Overall mixed but leaning positive due to consistently helpful and friendly staff and good value; however cleanliness, room comfort, parking and noise issues reduce the guest experience for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-23 18:07

Property Description

Central Location
Entrenched in the heart of Bloemfontein, Sapphire Hotel Halevy Heritage offers convenience and easy access to nearby attractions.

Top-Notch Amenities
Indulge in a Full English/Irish breakfast every morning and enjoy the seamless service of our restaurant, room service, and 24-hour front desk.

Modern Comforts
Stay connected with free WiFi throughout the property and relish in a smoke-free environment for your utmost comfort.

Experience the allure of Bloemfontein at Sapphire Hotel Halevy Heritage - book your stay now for a memorable experience!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

7.3
Based on 205 reviews
Cleanliness: 5.5
Service: 10
Location: 6.8
Room Quality: 5.8
Amenities: 6.2
Value for Money: 9
Food and Beverage: 6.6
Overall Experience: 8.5
L
Lerato • couple • za
1
2026-10-17 • via Nuitee
S
S • couple • za
9
Cons:

No private secure parking. Parking on the street

2026-10-16 • via Nuitee
P
Pontso • couple • za
10
2026-10-15 • via Nuitee
T
Thoabs • solo_traveller • za
1
2026-10-12 • via Nuitee
T
tebogo • solo_traveller • za
1
2026-10-10 • via Nuitee
K
khotso desmond • solo_traveller • za
1
My booking got cancelled on my way there telling me long story
Pros:

Nothing

Cons:

Nothing

2026-10-09 • via Nuitee
M
Motheo • couple • za
8
2026-10-08 • via Nuitee
S
Salome • solo_traveller • za
8
Pros:

The receptionist was very friendly and helpful.

Cons:

The bed was not comfortable

2026-10-08 • via Nuitee
A
Agnes Mokgoro • couple • za
10
2026-10-08 • via Nuitee
A
Agnes Mokgoro • couple • za
10
2026-10-08 • via Nuitee
H
Haet • extended_group • za
1
We needed to rest and get out a soon as the dawn set in
Pros:

The rooms are small and uncomfortable. The bedding is terrible. The electric blanket is not working. Carpets look very dirty.
No soap in showers.

Cons:

No secure parking.

2026-10-07 • via Nuitee
J
John • couple • za
7
2026-10-07 • via Nuitee
A
Aaron • couple • za
10
2026-09-19 • via Nuitee
V
Vic • extended_group • za
7
Pros:

Prcie was good including ghe breakfast

Cons:

Walls in the room need painting and to be cleaned.
Showwer bath needs a curtain.

2026-09-18 • via Nuitee
N
Ndozwivhona • solo_traveller • za
8
2026-09-14 • via Nuitee
R
Rabelani • extended_group • za
4
2026-09-14 • via Nuitee
M
mpheteng • solo_traveller • za
7
Pros:

Staff always willing to help... They are friendly.

Cons:

There is no parking..
Parking is next to the street

2026-09-13 • via Nuitee
K
Khosi • couple • ls
8
2026-09-10 • via Nuitee
S
Sopitshi • solo_traveller • za
3
Not impressed at all
Pros:

The two young men were welcoming on our arrival. They helped us with our bags.

Cons:

One of the pillows in our room was dirty, the bed was uncomfortable, and there was no warm water in the sink tap. I was told that the iron was not working. Breakfast was the worst; maybe it's because it was free (GENIUS).

2026-09-07 • via Nuitee
R
Ronel • couple • za
4
Great stay and staff but very noisy guests
Pros:

Close to University, comfortable

Cons:

Was very noisy so didn’t sleep well.

2026-09-07 • via Nuitee